Hotel Dengan Kolam di Friesland, Belanda

Heel vriendelijke personeel. Plattegrondje ontvangen van de stad. Op de kamer koffie en thee, maar ook frisdrank aanwezig (gratis). Procedures m.b.t. parkeren verliep soepel en klantgericht. Kortom: er zijn veel hotels die hier nog een voorbeeld aan kunnen nemen.

Das Hotel liegt mitten im Zentrum und man kann alles fußläufig erreichen. Die Infos zum Parken am Hotel in der Fußgängerzone wurden vorab super mitgeteilt. Das Personal war freundlich. Die Zimmerausstattung war sehr einfach und in die Jahre gekommen. Trotzdem war alles da was man braucht. Das Frühstück war auch einfach. Wenig Auswahl aber Toast, Aufschnitt, Obst und Joghurt war da. Wer einen tollen Citytrip machen möchte und keine Ansprüche an Ausstattung und Ambiente hat, kann hier für Holländische Verhältnisse eher günstig übernachten.

What a great experience. Clean, modern, outstanding breakfast buffet of hot and cold items, and the most responsive front desk I’ve ever had. Great bicycle storage right inside. Barely a mile from the train station. And when I left a shirt and pants in the closet, they found them and saved them for me.

Hotel looks really nice from the outside, surrounding grounds a nice and green. Hotel is located right next to Thialf Stadium so excellent location if you have to be there or if you want to enjoy the country side. Hotel is not near town centre, you would need to drive or cycle there. Hotel could do with some refurbishment, bathroom is old and it shows its age. Carpet and wall papers need replacing. We had both dinner and breakfast, of which the first one was ok and breakfast was good, plenty of choice for all. Hotel has free parking and electric charging stations for cars.

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

My fiancee and I stayed here during a recent long weekend break in May. The hotel is situated in a great location a short walk (~15 mins) from the harbour / ferry from Harlingen. The rooms are comfortable and are all approximately the same size, the only disappointment for us was that we were at the end of the hotel building and didn't have such a good view as most of the other rooms. My advice would be to avoid rooms *18 -*30 as these are all in the block that is set back from the main building. The doors of the rooms seem to have been inspired by a 1970's school, with very bright photographs, which isn't really in keeping with a four star(?) hotel, but at least you can't see it when you are in your room. Otherwise we had a very enjoyable stay, the breakfast is served in the restaurant which has a wonderful view over the marina / harbour and town. The buffet offering is quite varied, with a good selection of cold cuts etc. The only disappointment were the eggs were somewhat rubbery as they appeared to have been over cooked before placing under the heat lamps? (I appreciate it is very difficult to maintain the quality of fried eggs on a buffet, so maybe the hotel might consider an egg station / chef cooking to order?) The staff were very helpful and friendly and we thoroughly enjoyed our stay.

On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.

Heel vriendelijke personeel. Plattegrondje ontvangen van de stad. Op de kamer koffie en thee, maar ook frisdrank aanwezig (gratis). Procedures m.b.t. parkeren verliep soepel en klantgericht. Kortom: er zijn veel hotels die hier nog een voorbeeld aan kunnen nemen.

Das Hotel liegt mitten im Zentrum und man kann alles fußläufig erreichen. Die Infos zum Parken am Hotel in der Fußgängerzone wurden vorab super mitgeteilt. Das Personal war freundlich. Die Zimmerausstattung war sehr einfach und in die Jahre gekommen. Trotzdem war alles da was man braucht. Das Frühstück war auch einfach. Wenig Auswahl aber Toast, Aufschnitt, Obst und Joghurt war da. Wer einen tollen Citytrip machen möchte und keine Ansprüche an Ausstattung und Ambiente hat, kann hier für Holländische Verhältnisse eher günstig übernachten.

What a great experience. Clean, modern, outstanding breakfast buffet of hot and cold items, and the most responsive front desk I’ve ever had. Great bicycle storage right inside. Barely a mile from the train station. And when I left a shirt and pants in the closet, they found them and saved them for me.

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.

Voor de verjaardag van een 90 jarige (met de ziekte van Alzheimer) hadden we een lunch gereserveerd op een rustig plekje. Men had inderdaad een rustig plekje uitgezocht en de tafel was versierd. Zo ontzettend attent, dan voel je je als gast erg welkom. Iedereen heeft genoten van de lunch, alles heel erg lekker. Er was voor iedereen wat wils. Dit restaurants een aanrader.

Hotel looks really nice from the outside, surrounding grounds a nice and green. Hotel is located right next to Thialf Stadium so excellent location if you have to be there or if you want to enjoy the country side. Hotel is not near town centre, you would need to drive or cycle there. Hotel could do with some refurbishment, bathroom is old and it shows its age. Carpet and wall papers need replacing. We had both dinner and breakfast, of which the first one was ok and breakfast was good, plenty of choice for all. Hotel has free parking and electric charging stations for cars.