Hotel Dengan Spa di Lapland, Finland

We are a family of 5 and booked 2 family rooms in this hotel. The rooms were big, compared to another Rovaniemi hotel that we stayed in and the amenities were wonderful. Free use of Sauna, 24hr gym, just located directed opposite the supermarket and most of all, the hotel has a microwave that you can heat up the food brought from the supermarket! What a deal!. Some areas for improvement, it would good if the Sauna can be 24hrs instead of closing at 10pm. If the hotel can provide utensils like spoon and fork it will be even more awesome. Overall our best stay in Rovaniemi for the price point, I think its a steal. Oh BTW, Burger King and McDonald is just opposite and 24hrs too.

東村玻璃屋房間感覺很乾凈，房間不大也夠用，因為誤車晚上12點才到酒店路上擔心沒有24小時前台，可是非常驚喜地有，而且服務態度温柔周到；然後運氣就爆棚了，躺在床上看漫天繁星的時候極光出現了。看了一個多小時的極光，在天空不停變化，實現了躺着看極光，值了

This is a very good hotel. Staffs (esp Lassi) are helpful and friendly. The room is squeaky clean. We had a wonderful time staying with Nova Skyland.

Staffs are kind and good at English so I didn't have any difficulty of communication. I recommend to buy a spa included ticket and enjoy the Finnish sauna. For the foods, you have to pay for the dinner buffet but the quality is really good. It was worth every penny. There was nothing inconvenient at all. If I had to pick one, there were no amenities in the bathroom only except soap.

After reading the reviews and all the nice promises on their website, i had high hopes about this hôtel. How foolish was i?!? I wrote an email the week before our arrival to ask if an early checking at 2h instead of 4h could be possible as we had to prepare for our wedding. They’ve answered that they will ask the cleaning team to do the room first so we could enter it earlier. When we arrived there was no one available so we had to ring and wait for someone as it’s how this place work. The person who arrived 10 minutes later was really not nice nor polite. We felt like disturbing him when he told us that they never do early checking. When i told him i’ve sent an email about this 2 weeks before he said i was lying. Oh ok!?! As we had 2 hours to wait we’ve decided to use the safe locker room they are providing. There is only 10 lockers there. After 10 minutes of struggles to try to lock a locker with all our luggages inside, we had to go back upstair to ring the rude guy again. We’ve waited 10 minutes again for him. When he arrived he told us that the lockers were broken and unusable. No sign to tell us that or nothing, just figure this out yourself when he knew it was broken! There is only two seats in the entrance and there were already 4 people waiting there with their luggage. I asked him what we were then supposed to do and he told us to just leave all our stuff unattended and unlocked there, with everybody able to go through them. I asked him if he was serious and he told me ”if you don’t trust us you can leave with your luggage!” I told him that i don’t know him and with some reviews already talking about stolen stuff in the hôtel you can understand why! He was very rude so i told him i was going to film him and that’s when he said i could leave our stuff in our room while it was being cleaned. We’ve decided to do this and whild doing it we’ve met the cleaning team. Honestly they should be the ones dealing with guests while the rude guy should be left far from any hospitality job where you interact with humans! They told us nobody told them we’ve asked for early checking otherwise they would have done our room first, especially if we wrote an email way earlier to ask for this. Probably the rude guy who forgot how to do his job again! After all that we only had 30 minutes to wait LOL When entering the room, we’ve realised that the fire place is fake. If you wait for the heat or flames of a real fire place you’la be sadly disapointed. Just a fake very light colored ”flame”. The bathroom is one foot away from the bed and the toilets are in it with the shower and sink. There is just a small wall separating between your pillow and the toilet. Wonder why we don’t see this on their website??? The room is advertised as a room ”with view”. If a view on street work and an old building is ”a view” then this is true. (see my pics for that awesome view) People are smoking and drinking at night on the steps of the outside entrance so it’s always

Has a lot of potential but needs a lot of work to be 5 star. Firstly when we arrived the man on reception was really nice but didn't help us with our luggage to the room. The room itself was VERY small: there isn't even a wardrobe or anywhere at all to put any clothes. Meaning you can never feel relaxed in the room and there are just suitcases and clothes everywhere. It was nicely done up. It was also VERY hot in the room and the only way to cool it down enough was by opening the window. This meant we were woken up a lot through the night by various sounds. Including the grounds staff clearing snow very early in the morning. The breakfast was nice most of the time. However often the food out in the buffet was cold and it was a limited choice. I asked for fresh eggs as they were really cold which they made me but it took absolutely ages to get. While we were there the restaurant for lunch was shut (we didn't realise or were told this when we booked it) I am 3 months pregnant and I need to be able to eat food regularly. When I asked about food at lunch I was told there are snacks in the room or we could go into town. The snacks in the room are basically pot noodles or chocolate. To get into town it is 50euros per head per way, so it would've cost us 200euros for a trip to town just to get some food??! The reason we booked the resort was for a relaxing few days in a 5 star hotel experience. I had to kick up a bit of a fuss to be offered room service at lunch time, which was very limited options - I had to have fried chicken and chips every day. They then wanted to charge us 25euro room service fee even though it wasn't our fault the restaurant for lunch was shut?! Dinner was mostly nice, again not a lot of choice and the menu never changed and I wouldn't say it was 5 star food. Service was good at dinner, the staff were really lovely and helpful. The spa is very beautiful which is the main thing that attracted us to the hotel. However you can only go for 2 hours during a 2 night stay. Or you have to pay extra (100euro) Also both pools were cold even though one was supposed to be a thermal suite. We were never offered a drink while we were in the spa. No one offered us treatments or really talked us through the facilities. You couldn't get a drink anywhere during the day, we were told the kitchen was closed so we couldn't even order a coffee?!?! Limited options for activities on the resort without going into town (again 200euro charge extra to get into town) The reindeers were very cute and shout out to the grounds staff who were so friendly and helpful. Overall disappointed and wouldn't go back. Needs a lot of work on service to be good!

Last thing you need when going to breakfast on the first morning is the staff to be greeting you with screaming that you are late for 10am breakfast by 1 minute. The Asian lady then started to shoo other people off their tables after another 5 minutes. Stressful situation to say the least, and a terrible way for hotel guests to have their first experience of their staff. The hotel room was large but very dated. Painted tiles (rather than them being replaced), broken oven that doesn’t work, very old kitchen cupboard units chipped and hanging off hinges, wooden steps into bathrooms to stub your toes every time, chipped wooden stairs that give you splinters in your feet when walking up them. Etc. Would choose somewhere else next time.

We stayed at this hotel on a half board basis which I would not recommend. We travelled as a family of three with a six-year-old. Poor choice for children. Kids buffet was haphazard, not guaranteed every night. Only one main choice for dinner so if you are vegetarian, no option for you. if there was salad there was no soup if there was soup there was no salad! Hardly any bar staff on to get a drink with your meal no one really checking dinner Tickets so you could probably eat dinner there and not pay. Aside from that room was okay. Cleaning service again is haphazard, i had to ask three times to get it cleaned. location is very central, so really handy for zero point and all main central immunities but be warned that comes at a price. It can be quite noisy. Overall I would not stay again.

The rating I have given is purely for the hotel but I will comment on some elements of our experience from the TUI side of our holiday at the end. A few things to bear in mind when reading this: 1. We had researched this hotel before we came so knew what to expect and as a result only booked B&B. This is a 3* hotel remember regardless of what it costs. 2. We travel a lot and stay in a huge variety of places ranging from 3* B&B to 5* Hotels so have balanced expectations. 3. It was -30c when we were in Lapland. 4. We flew on a 6am Gatwick flight in mid December 24. 5. Family of 4 with 6 & 8 year olds. Hotel facilities: Pretty basic, the hotel is split into a number of buildings the food being served in the ‘Main’ reception building other buildings were about 400m from one another you need to be careful walking a scan be slippery. We were in Gielas building it was ok, typical Europe 3* hotel corridors a bit battered carpets stained lifts quite small. Had a few drinks in the bar €4 for a soft drink €9 for a beer. Staff very friendly. Room: Very very basic but clean, beds comfy walls a bit battered. Our room was warm we had a family room with a balcony which was quite cramped for 4 people but we weren’t in it for long. Didn’t use the sauna. The bathroom seemed to have been renovated and was a bit odd with a tin bath not attached to the wall so water fell down the sides onto the wet room style floor when having a shower. This meant the floor was very wet. Towels not changed i our 3 day stay but tissues etc topped up. Clothes drying machine in room worked well. Free safe kettle cups and glasses all cleaned. Food: I was expecting it to be bad and it didn’t disappoint! We only had breakfast and the choice isn’t great, it’s extremely busy and they run out of things fast. The kids enjoyed the chocolate spread though. The most annoying thing was the two stupid little toasters that allow about 100 people toast 4 slices of bread at once. Ridiculous. I have also never had scrambled egg you can cut into slices, read into that what you will! No fresh orange juice the whole time we were there. Staff friendly and did their best but seems to not be enough of them. The ‘Gala’ dinner we had was a bit of a joke food wise very salty, not enough of it and it was cold. TUI: Flight good but 30 mins late lots of people to meet you and show where to go on arrival. Took ages to get the warm weather gear (lots of waiting around on the coaches for the other coach to be ready) was about 3 1/2 hours from landing to getting in our rooms despite only being a 24 minute coach ride from airport to hotels and the luggage coming out quickly. You do end up carrying a lot of stuff. We had 4 suitcases hand luggage and then two huge sacks of warm weather gear. Very difficult to manage with children in -30c. The most annoying thing was the stupid ’welcome meeting’ which they get you all off the coach for basically stick you in a big conference room and sell

The staff was very friendly, professional, knowledgeable, multilingual and the food was amazing. They went above and beyond to make our stay comfortable and took our allergies into consideration and provided the best meals ever! The rooms were cleaned daily and the staff wore masks in public areas, but still remained friendly and greeted guests. Checking in and out was very easy and i appreciated talking to a human being and being welcomed in person. I highly recommend this hotel to anyone visiting Kemi. The location is great! It is in walking distance to a supermarket, ATM, pharmacy, Subway (the food establishment) and many more different stores.

We are a family of 5 and booked 2 family rooms in this hotel. The rooms were big, compared to another Rovaniemi hotel that we stayed in and the amenities were wonderful. Free use of Sauna, 24hr gym, just located directed opposite the supermarket and most of all, the hotel has a microwave that you can heat up the food brought from the supermarket! What a deal!. Some areas for improvement, it would good if the Sauna can be 24hrs instead of closing at 10pm. If the hotel can provide utensils like spoon and fork it will be even more awesome. Overall our best stay in Rovaniemi for the price point, I think its a steal. Oh BTW, Burger King and McDonald is just opposite and 24hrs too.

This is a very good hotel. Staffs (esp Lassi) are helpful and friendly. The room is squeaky clean. We had a wonderful time staying with Nova Skyland.

After reading the reviews and all the nice promises on their website, i had high hopes about this hôtel. How foolish was i?!? I wrote an email the week before our arrival to ask if an early checking at 2h instead of 4h could be possible as we had to prepare for our wedding. They’ve answered that they will ask the cleaning team to do the room first so we could enter it earlier. When we arrived there was no one available so we had to ring and wait for someone as it’s how this place work. The person who arrived 10 minutes later was really not nice nor polite. We felt like disturbing him when he told us that they never do early checking. When i told him i’ve sent an email about this 2 weeks before he said i was lying. Oh ok!?! As we had 2 hours to wait we’ve decided to use the safe locker room they are providing. There is only 10 lockers there. After 10 minutes of struggles to try to lock a locker with all our luggages inside, we had to go back upstair to ring the rude guy again. We’ve waited 10 minutes again for him. When he arrived he told us that the lockers were broken and unusable. No sign to tell us that or nothing, just figure this out yourself when he knew it was broken! There is only two seats in the entrance and there were already 4 people waiting there with their luggage. I asked him what we were then supposed to do and he told us to just leave all our stuff unattended and unlocked there, with everybody able to go through them. I asked him if he was serious and he told me ”if you don’t trust us you can leave with your luggage!” I told him that i don’t know him and with some reviews already talking about stolen stuff in the hôtel you can understand why! He was very rude so i told him i was going to film him and that’s when he said i could leave our stuff in our room while it was being cleaned. We’ve decided to do this and whild doing it we’ve met the cleaning team. Honestly they should be the ones dealing with guests while the rude guy should be left far from any hospitality job where you interact with humans! They told us nobody told them we’ve asked for early checking otherwise they would have done our room first, especially if we wrote an email way earlier to ask for this. Probably the rude guy who forgot how to do his job again! After all that we only had 30 minutes to wait LOL When entering the room, we’ve realised that the fire place is fake. If you wait for the heat or flames of a real fire place you’la be sadly disapointed. Just a fake very light colored ”flame”. The bathroom is one foot away from the bed and the toilets are in it with the shower and sink. There is just a small wall separating between your pillow and the toilet. Wonder why we don’t see this on their website??? The room is advertised as a room ”with view”. If a view on street work and an old building is ”a view” then this is true. (see my pics for that awesome view) People are smoking and drinking at night on the steps of the outside entrance so it’s always

Has a lot of potential but needs a lot of work to be 5 star. Firstly when we arrived the man on reception was really nice but didn't help us with our luggage to the room. The room itself was VERY small: there isn't even a wardrobe or anywhere at all to put any clothes. Meaning you can never feel relaxed in the room and there are just suitcases and clothes everywhere. It was nicely done up. It was also VERY hot in the room and the only way to cool it down enough was by opening the window. This meant we were woken up a lot through the night by various sounds. Including the grounds staff clearing snow very early in the morning. The breakfast was nice most of the time. However often the food out in the buffet was cold and it was a limited choice. I asked for fresh eggs as they were really cold which they made me but it took absolutely ages to get. While we were there the restaurant for lunch was shut (we didn't realise or were told this when we booked it) I am 3 months pregnant and I need to be able to eat food regularly. When I asked about food at lunch I was told there are snacks in the room or we could go into town. The snacks in the room are basically pot noodles or chocolate. To get into town it is 50euros per head per way, so it would've cost us 200euros for a trip to town just to get some food??! The reason we booked the resort was for a relaxing few days in a 5 star hotel experience. I had to kick up a bit of a fuss to be offered room service at lunch time, which was very limited options - I had to have fried chicken and chips every day. They then wanted to charge us 25euro room service fee even though it wasn't our fault the restaurant for lunch was shut?! Dinner was mostly nice, again not a lot of choice and the menu never changed and I wouldn't say it was 5 star food. Service was good at dinner, the staff were really lovely and helpful. The spa is very beautiful which is the main thing that attracted us to the hotel. However you can only go for 2 hours during a 2 night stay. Or you have to pay extra (100euro) Also both pools were cold even though one was supposed to be a thermal suite. We were never offered a drink while we were in the spa. No one offered us treatments or really talked us through the facilities. You couldn't get a drink anywhere during the day, we were told the kitchen was closed so we couldn't even order a coffee?!?! Limited options for activities on the resort without going into town (again 200euro charge extra to get into town) The reindeers were very cute and shout out to the grounds staff who were so friendly and helpful. Overall disappointed and wouldn't go back. Needs a lot of work on service to be good!

Struttura eccellente! Per famiglie la soluzione ideale. Ampio appartamento con doppie camere da letto e doppio servizio, cucina, sauna interna all’appartamento. Pulizia perfetta, e presenza di molti comfort. Ricca colazione mattutina. Numerosissime le attività sportive e ricreative che si possono sfruttare durante il soggiorno, tra queste una grandissima area bimbi, piscina e spa, bowling, arrampicata, e molto altro. La struttura non è in centro, si consiglia di valutare bene l’organizzazione degli spostamenti logistici.

Santasport Hotel is an integrated resort with accommodation, trekking, skiing, bike riding, snowboarding and many other winter activities. They have track for all the activities and it was an enjoyable trip to explore the woods during winter. The hotel has a bowling alley, swimming pool and sauna. It also has a cafe Checking in and out was a breeze and the staff are friendly and helpful. They attend to all guests need and never fail to impress. Room size was reasonable and they also have a clothes drying cabinet. Bed is comfy and I had good sleeps. Breakfast was good with quality soread. Will return to Santasport Hotel if I come for my winter holiday in Rovaniemi.

Check in was quick loved my room. Tub is awesome the bed was comfortable. Breakfast was great lots of options. The temperature in room was a bit cold. I spoke with front desk she said there was extra heaters. I declined it was just odd to me that room had no operating heat.

Fantastic place to stay in the middle of Rovaniemi. Self catering apartment with Sauna. Family of 4. Stayed in the Family Deluxe Suite. Apartment was extremely comfortable and modern. Literally 2min walk to the Sale 24hr supermarket, Artic City Hotel, Bull Bar, Hemingways, bus stops (Santa Express and number 8), ect. Extremely convenient location. Rovaniemi city isn't heavily commercialized as some people say. The town was covered in snow with not many people around. Would definetly stay here again.

東村玻璃屋房間感覺很乾凈，房間不大也夠用，因為誤車晚上12點才到酒店路上擔心沒有24小時前台，可是非常驚喜地有，而且服務態度温柔周到；然後運氣就爆棚了，躺在床上看漫天繁星的時候極光出現了。看了一個多小時的極光，在天空不停變化，實現了躺着看極光，值了

Staffs are kind and good at English so I didn't have any difficulty of communication. I recommend to buy a spa included ticket and enjoy the Finnish sauna. For the foods, you have to pay for the dinner buffet but the quality is really good. It was worth every penny. There was nothing inconvenient at all. If I had to pick one, there were no amenities in the bathroom only except soap.

The rating I have given is purely for the hotel but I will comment on some elements of our experience from the TUI side of our holiday at the end. A few things to bear in mind when reading this: 1. We had researched this hotel before we came so knew what to expect and as a result only booked B&B. This is a 3* hotel remember regardless of what it costs. 2. We travel a lot and stay in a huge variety of places ranging from 3* B&B to 5* Hotels so have balanced expectations. 3. It was -30c when we were in Lapland. 4. We flew on a 6am Gatwick flight in mid December 24. 5. Family of 4 with 6 & 8 year olds. Hotel facilities: Pretty basic, the hotel is split into a number of buildings the food being served in the ‘Main’ reception building other buildings were about 400m from one another you need to be careful walking a scan be slippery. We were in Gielas building it was ok, typical Europe 3* hotel corridors a bit battered carpets stained lifts quite small. Had a few drinks in the bar €4 for a soft drink €9 for a beer. Staff very friendly. Room: Very very basic but clean, beds comfy walls a bit battered. Our room was warm we had a family room with a balcony which was quite cramped for 4 people but we weren’t in it for long. Didn’t use the sauna. The bathroom seemed to have been renovated and was a bit odd with a tin bath not attached to the wall so water fell down the sides onto the wet room style floor when having a shower. This meant the floor was very wet. Towels not changed i our 3 day stay but tissues etc topped up. Clothes drying machine in room worked well. Free safe kettle cups and glasses all cleaned. Food: I was expecting it to be bad and it didn’t disappoint! We only had breakfast and the choice isn’t great, it’s extremely busy and they run out of things fast. The kids enjoyed the chocolate spread though. The most annoying thing was the two stupid little toasters that allow about 100 people toast 4 slices of bread at once. Ridiculous. I have also never had scrambled egg you can cut into slices, read into that what you will! No fresh orange juice the whole time we were there. Staff friendly and did their best but seems to not be enough of them. The ‘Gala’ dinner we had was a bit of a joke food wise very salty, not enough of it and it was cold. TUI: Flight good but 30 mins late lots of people to meet you and show where to go on arrival. Took ages to get the warm weather gear (lots of waiting around on the coaches for the other coach to be ready) was about 3 1/2 hours from landing to getting in our rooms despite only being a 24 minute coach ride from airport to hotels and the luggage coming out quickly. You do end up carrying a lot of stuff. We had 4 suitcases hand luggage and then two huge sacks of warm weather gear. Very difficult to manage with children in -30c. The most annoying thing was the stupid ’welcome meeting’ which they get you all off the coach for basically stick you in a big conference room and sell

We were lucky enough to win a week in the Holiday Club in a draw from Inghams Holidays! My lady gave way to a silver-tongued salesperson at an event and gave her email address never believing it would ever be her that wins. Then she nearly deleted the notification email as it was probably a scam. And so we were off to lands well north of the Arctic Circle in the middle of January. Neither of us were skiers so we weren’t sure what to expect. And we are both in our mid-70s so we weren’t going to take many risks. It's a three-hour coach trip from Kittila Airport to Saariselka including a 20-minute rest stop. The first stop in Saariselka was to get issued with heavy overalls, snow boots and mittens which are vital for temperatures of around -25c to -30c which was what we experienced. The hotel is in the centre of town and most places are walkable. Temperatures indoors were pleasant, not hot, but to go outside needed around 20 minutes to put on the kit to go outside. While we were there the sun rose about 11 am and set around 2.30 pm but there was another hour or two of reasonable light. The rooms were basic with twin beds easily pushed together and the continental individual duvets. Bathroom was fine. Lighting in the room was OK but could have been brighter. There’s a TV but the only English programmes were subtitled. The rooms aren’t serviced during the stay but we asked the rep and he organised the cleaners to change towels and empty bins mid-week. We had half-board so breakfast and dinner were buffet service and the food was filling and plentiful. My lady is vegetarian and the rep told the kitchen and they provided a fresh-cooked vegetarian dish for every dinner just for her which was easily added to with the salads and vegetables on the buffet. Dinner was usually soup with two main meat or fish courses plus plentiful bread, vegetables and salads. There was usually just one choice of sweet plus endless hot drinks and an adjacent bar. During the week we were there large numbers of French came and went plus some oriental parties. A couple of times we encountered a rather full house but the turnover of tables is quick and the food doesn’t seem to run out. There is a swimming pool which seems to be for play rather than swimming plus a sauna and a spa but we didn’t try them. There’s no gym. Inghams offered excursions such as husky driving, reindeer farm visits, skiddoos plus there is a regular public bus service to the ski lifts. We found it delightful to walk the signed trails in the hills – a walking pole is useful. The silence in the woods is wonderful. Everyone wants to see the Northern Lights but that is entirely by luck. During our week there were plenty of sightings but the quality was not good. Enough to show you have seen them but not enough to be thrilled. Plenty of green but no reds or blues. I never knew that the vague wisps of white cloud can be seen as green by taking a picture! Amazing. One lesson we learned, don

總體： 這絕對是在Saariselkä最棒的住宿 地理位置位於幾乎最高點 我們待的第一天晚上就看到了令人難以忘記的極光😭🥺 而且是真的很明顯的那種！！！！ 酒店沒有太多餘的光害 剛剛好可以拍那種人臉也很清晰的極光照片 我們訂的房型是樓中樓小木屋 強烈推薦大家訂這個房型 樓中樓的設計真的很舒服之外 也有多餘的空間可以放行李都不會太擠 大片的落地窗戶可以很輕易看到整個雪景 也有陽台可以走出去 房門口外還有提供塑膠雪板玩 從前台check in開始的每個人都帶著微笑 服務態度超級好！ 住了兩晚之後我們又決定再訂一晚 這次住到了玻璃屋 雖然也很驚艷！ 但我會更推薦小木屋 喔還有！一定要體驗他們的桑拿房 超級大超舒服價格也很合理 交通： 我覺得如果來Saariselkä還是自駕比較舒服些，雖然滑雪場跟整個城鎮跟整個酒店距離位置都不遠，但開車會讓出行方便很多，上去的路上不會很難開，還會看到超棒的景色，總體來說很方便。 早餐：足夠的份量，鮭魚及各種魚類吃到飽，還有美景一起，總體感受很不錯 晚餐：酒店晚上在同個地方有提供晚餐，個人認為很值得一試，除了很有氣氛之外，餐點也非常好吃！推薦在夕陽十分用餐，一切都很美好！

Ini adalah pangsapuri kuno. Setelah kesan pertama yang tidak optimum, pangsapuri berubah menjadi seperti yang dijanjikan: sebuah pangsapuri yang sangat asas dan murah yang boleh memuatkan 6 orang. Saya tidak mempunyai perasaan buruk tentang tempat itu. Semua nampaknya berjalan lancar seperti yang dijanjikan tetapi ia pasti bukan tempat penginapan yang mewah. Sarapan lebih baik. Terdapat banyak pilihan. Terutama pemilihan pastri adalah baik. Sarapan agak jauh dari apartmen tetapi saya tidak menganggapnya sebagai masalah. Jadi, ya. Saya dapat tinggal di sana dengan senang hati selama beberapa hari tetapi saya tidak mencari penginapan yang mewah.

Staffs are kind and good at English so I didn't have any difficulty of communication. I recommend to buy a spa included ticket and enjoy the Finnish sauna. For the foods, you have to pay for the dinner buffet but the quality is really good. It was worth every penny. There was nothing inconvenient at all. If I had to pick one, there were no amenities in the bathroom only except soap.

The rating I have given is purely for the hotel but I will comment on some elements of our experience from the TUI side of our holiday at the end. A few things to bear in mind when reading this: 1. We had researched this hotel before we came so knew what to expect and as a result only booked B&B. This is a 3* hotel remember regardless of what it costs. 2. We travel a lot and stay in a huge variety of places ranging from 3* B&B to 5* Hotels so have balanced expectations. 3. It was -30c when we were in Lapland. 4. We flew on a 6am Gatwick flight in mid December 24. 5. Family of 4 with 6 & 8 year olds. Hotel facilities: Pretty basic, the hotel is split into a number of buildings the food being served in the ‘Main’ reception building other buildings were about 400m from one another you need to be careful walking a scan be slippery. We were in Gielas building it was ok, typical Europe 3* hotel corridors a bit battered carpets stained lifts quite small. Had a few drinks in the bar €4 for a soft drink €9 for a beer. Staff very friendly. Room: Very very basic but clean, beds comfy walls a bit battered. Our room was warm we had a family room with a balcony which was quite cramped for 4 people but we weren’t in it for long. Didn’t use the sauna. The bathroom seemed to have been renovated and was a bit odd with a tin bath not attached to the wall so water fell down the sides onto the wet room style floor when having a shower. This meant the floor was very wet. Towels not changed i our 3 day stay but tissues etc topped up. Clothes drying machine in room worked well. Free safe kettle cups and glasses all cleaned. Food: I was expecting it to be bad and it didn’t disappoint! We only had breakfast and the choice isn’t great, it’s extremely busy and they run out of things fast. The kids enjoyed the chocolate spread though. The most annoying thing was the two stupid little toasters that allow about 100 people toast 4 slices of bread at once. Ridiculous. I have also never had scrambled egg you can cut into slices, read into that what you will! No fresh orange juice the whole time we were there. Staff friendly and did their best but seems to not be enough of them. The ‘Gala’ dinner we had was a bit of a joke food wise very salty, not enough of it and it was cold. TUI: Flight good but 30 mins late lots of people to meet you and show where to go on arrival. Took ages to get the warm weather gear (lots of waiting around on the coaches for the other coach to be ready) was about 3 1/2 hours from landing to getting in our rooms despite only being a 24 minute coach ride from airport to hotels and the luggage coming out quickly. You do end up carrying a lot of stuff. We had 4 suitcases hand luggage and then two huge sacks of warm weather gear. Very difficult to manage with children in -30c. The most annoying thing was the stupid ’welcome meeting’ which they get you all off the coach for basically stick you in a big conference room and sell

We were lucky enough to win a week in the Holiday Club in a draw from Inghams Holidays! My lady gave way to a silver-tongued salesperson at an event and gave her email address never believing it would ever be her that wins. Then she nearly deleted the notification email as it was probably a scam. And so we were off to lands well north of the Arctic Circle in the middle of January. Neither of us were skiers so we weren’t sure what to expect. And we are both in our mid-70s so we weren’t going to take many risks. It's a three-hour coach trip from Kittila Airport to Saariselka including a 20-minute rest stop. The first stop in Saariselka was to get issued with heavy overalls, snow boots and mittens which are vital for temperatures of around -25c to -30c which was what we experienced. The hotel is in the centre of town and most places are walkable. Temperatures indoors were pleasant, not hot, but to go outside needed around 20 minutes to put on the kit to go outside. While we were there the sun rose about 11 am and set around 2.30 pm but there was another hour or two of reasonable light. The rooms were basic with twin beds easily pushed together and the continental individual duvets. Bathroom was fine. Lighting in the room was OK but could have been brighter. There’s a TV but the only English programmes were subtitled. The rooms aren’t serviced during the stay but we asked the rep and he organised the cleaners to change towels and empty bins mid-week. We had half-board so breakfast and dinner were buffet service and the food was filling and plentiful. My lady is vegetarian and the rep told the kitchen and they provided a fresh-cooked vegetarian dish for every dinner just for her which was easily added to with the salads and vegetables on the buffet. Dinner was usually soup with two main meat or fish courses plus plentiful bread, vegetables and salads. There was usually just one choice of sweet plus endless hot drinks and an adjacent bar. During the week we were there large numbers of French came and went plus some oriental parties. A couple of times we encountered a rather full house but the turnover of tables is quick and the food doesn’t seem to run out. There is a swimming pool which seems to be for play rather than swimming plus a sauna and a spa but we didn’t try them. There’s no gym. Inghams offered excursions such as husky driving, reindeer farm visits, skiddoos plus there is a regular public bus service to the ski lifts. We found it delightful to walk the signed trails in the hills – a walking pole is useful. The silence in the woods is wonderful. Everyone wants to see the Northern Lights but that is entirely by luck. During our week there were plenty of sightings but the quality was not good. Enough to show you have seen them but not enough to be thrilled. Plenty of green but no reds or blues. I never knew that the vague wisps of white cloud can be seen as green by taking a picture! Amazing. One lesson we learned, don

總體： 這絕對是在Saariselkä最棒的住宿 地理位置位於幾乎最高點 我們待的第一天晚上就看到了令人難以忘記的極光😭🥺 而且是真的很明顯的那種！！！！ 酒店沒有太多餘的光害 剛剛好可以拍那種人臉也很清晰的極光照片 我們訂的房型是樓中樓小木屋 強烈推薦大家訂這個房型 樓中樓的設計真的很舒服之外 也有多餘的空間可以放行李都不會太擠 大片的落地窗戶可以很輕易看到整個雪景 也有陽台可以走出去 房門口外還有提供塑膠雪板玩 從前台check in開始的每個人都帶著微笑 服務態度超級好！ 住了兩晚之後我們又決定再訂一晚 這次住到了玻璃屋 雖然也很驚艷！ 但我會更推薦小木屋 喔還有！一定要體驗他們的桑拿房 超級大超舒服價格也很合理 交通： 我覺得如果來Saariselkä還是自駕比較舒服些，雖然滑雪場跟整個城鎮跟整個酒店距離位置都不遠，但開車會讓出行方便很多，上去的路上不會很難開，還會看到超棒的景色，總體來說很方便。 早餐：足夠的份量，鮭魚及各種魚類吃到飽，還有美景一起，總體感受很不錯 晚餐：酒店晚上在同個地方有提供晚餐，個人認為很值得一試，除了很有氣氛之外，餐點也非常好吃！推薦在夕陽十分用餐，一切都很美好！

Ini adalah pangsapuri kuno. Setelah kesan pertama yang tidak optimum, pangsapuri berubah menjadi seperti yang dijanjikan: sebuah pangsapuri yang sangat asas dan murah yang boleh memuatkan 6 orang. Saya tidak mempunyai perasaan buruk tentang tempat itu. Semua nampaknya berjalan lancar seperti yang dijanjikan tetapi ia pasti bukan tempat penginapan yang mewah. Sarapan lebih baik. Terdapat banyak pilihan. Terutama pemilihan pastri adalah baik. Sarapan agak jauh dari apartmen tetapi saya tidak menganggapnya sebagai masalah. Jadi, ya. Saya dapat tinggal di sana dengan senang hati selama beberapa hari tetapi saya tidak mencari penginapan yang mewah.