Hotel Dengan spa di Ilocos, Philippines

The room is spacious with a sitting area, large closet, and refrigerator with freezer. They also provide some amenities like soap, shampoo, and toilet paper. Bath towels are also provided. The balcony and the bathroom are clean, however, there are some dust on the windowsills of the room's interior and on the corners. For a large room, they only provide a single non-absorbent floor mat. They might want to provide more, considering that it's a resort providing water activities. There's also a sign in the bathroom detailing instructions on how to use the water heater, but there is no water heater. The other room that we booked located on a different building has a heater, though. The room is located on the 2nd floor, the water pressure is good and the toilet has a bidet. Be careful on the bath, though, as it's slippery. They should also consider adding a non-slip mat on the bathtub as a safety precaution. There's TV inside the room but it doesn't have any channels. I think they forgot to add another remote needed for you to be able to access the channels. The TV on the other room that we booked is working fine, though. The river is nice and clean and the free time alotted for kayaking is more than enough to explore it. The beach has mixed fine and coarse sand with some corals and shells. The water is calm and it's only knee deep even during hightide in the afternoon, so it's safe for kids. Since the beach is shared with an abandoned resort, and numerous other resorts in the area, it would be good if the staff in charge of maintenance clean the resort's beachfront to minimize the amount of trash, as there are also some trash on the resort's huts located on the beachfront. The 2 pools are clear and clean, one is located in front of the river, while the infinity pool is facing the beach. The riverside pool closes at 7pm, while the infinity pool closes at 12mn. The garden is also nice, although there are some dried bushes here and there. Wifi is only available in public areas. The free breakfast is ok, with 2 pieces of dried fish, 1 hotdog, and 1 cup of rice, and unlimited serving of instant black coffee. The owner is friendly, and the front desk staff, bellboy, and security are also helpful and accommodating. The resort seems adequately staffed; although it is recommended to retrain the maintenance staff on the cleanliness of the rooms and grounds. There are also nearby restaurants, and the Mangunguna Restaurant across the street serves really good and affordable meals. The River Restaurant and Giant Taklobo Restaurant are also within walking distance.

The reception was good. It was a smooth transaction when I arrived. The room was hot when I got into it. I found that the staff wasn’t trained properly & seems like I have to ask for every thing. I was there for 4 days & they never replenished my water bottle. The bed was a bit hard but comfortable enough. The breakfast was ok. I was very disappointed when I had to ask numerous times for my change when I booked a boat through them to go to hundred islands. I paid 500 pesos for convenience fee for them to organise the trip & evrytime I asked for my change back they keep telling me that they have to ask the boatman first, then the guard, then the department of tourism and various excuses. I didn’t get a direct answer until the next day. I trusted them to do the transaction smoothly that’s the reason I paid for the convenience fee. I would’ve done the job myself & preferred to give the boatman the 500 pesos as he really looked after me for the whole day. The hotel is Brand new but needs some more decor in the room & have an air conditioning working in the lift & the foyer. The restaurant staff wasn’t as friendly but accomodating. They seems all so uptight & doesn’t practice common sense. The most disappointing part of my stay is the designated smoking area. It was in the motorcycle parking lot & way out, outside of the hotel. I didn’t feel safe going out for a smoke as it’s also a bit dark & there’s rubbish everywhere. The ashtray was full of other rubbish & the garbage bin was full for all the time I was there. I’m writing this all as a productive criticism for an improvement for my next stay & for other guests that will be staying in the future. Otherwise the hotel is nice, great pool overlooking the hundred islands the gym was ok . The hotel transfer was also nice but I have to asked first. I hope it’ll be better next time I stay. Thank you so much! 😊

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

I had a very satisfying stay here! The hotel's location is excellent, making it easy to get around, and there are plenty of dining and shopping options nearby. The front desk staff were warm and attentive, and both check-in and check-out were very efficient. The room was clean and tidy, the bedding was comfortable, and the soundproofing was good, allowing for a great night's sleep. The bathroom was odor-free and well-stocked with toiletries. Breakfast offered a wide variety of choices and tasted great. Overall, the atmosphere was cozy and comfortable, and it offered great value for money. I would definitely choose this hotel again and recommend it to friends.

Tho the beach is unavailable due to soil erosion, we still manage to enjoy the place bc of the cozy vibes it offers. What makes me happier is that all the staffs were so friendly and accomodating.

Quite clean and nice hotel, located very near Calle Crisologo. Staff are friendly and helpful as well. Definitely I will stay at this hotel if I go to Vigan again.

Me and my parents had a good time during our stay. Every one is so kind and polite.  I love the amenities, food, location, and most especially our room view from our balcony that I requested prior to our checked-in date.  Away from the usual elyu noise at night time wherein you can really relax and enjoy the beach.  If you want a very peaceful and relaxing place, don’t hesitate to booked this place ‘coz it’s worth every penny you will pay. ☺️

I recently stayed at Spotlight Hotel in Alaminos, Philippines, and while there were some positive aspects, I feel there is room for improvement. The staff and receptionist were incredibly friendly and welcoming, which was the highlight of our stay. They went out of their way to assist us with our luggage and provided helpful services throughout our visit, which we greatly appreciated. However, the cleanliness of the bathroom was disappointing. There were noticeable molds on the walls, and the drainage emitted an unpleasant smell, which impacted our comfort. Additionally, the lack of an elevator made it challenging to move around, especially with heavy luggage. I also found the lost key policy to be a bit strict. We were charged 500 pesos (around $8.58), which felt a bit excessive for the situation. While I appreciate the efforts of the staff, addressing these concerns would significantly enhance the experience for future guests.

The hotel and the location is perfect for peaceful and easy access area to go to the Heart of Vigan we stayed 2 nights we did 1 day in ilocos sur travel to ilocos norte the next day and came back to the same hotel.its clean employees have a pleasing personalities restaurant menus is okey food is great. The only issue i have since i am used to stay on a buffet breakfast hotel this place requires you to choose your breakfast on the small option list.and drinks option are weird so if you choose juice thats all you get you cannot get a coffee even if you offer to pay for it very weird way.but overall the hotel is great! Good for group families and kids friendly