Hotel 4 Bintang di Lanarkshire Selatan, United Kingdom

First class hotel with excellent staff and rooms,I stay here every week while working up Scotland. The rooms are modern and spotless with everything you need. All of the staff who I have got to know over the last year are excellent at there jobs and can’t do enough for you.breakfast is very good with plenty of choices, evening meals are good also. I would definitely stop here with my family rather than just for work

Arrived with family for 1 night stay. The hotel needs some tlc outside as it looks rather scruffy and unkept with a very poor carpark surface. Reception and checkin was poor, very unwelcoming and even though the room types booked on line were not allocated, no appolgy given, even when we advised we were unhappy with the roomype allocated we were told nothing can be done were full!, asked again and were told again cant do anything and when we pointed out our confirmations were told that they can allocate the room type even if its different from your confirmation, Im quite sure this is not correct but did not want to argue with the girl on the desk as she was clearly no intrested and so much so she left a trainee to finsih the checkin as she had just recieved a delivery of food, and disapeared into the back office. No explanation of how to find our rooms until we asked, again very poor. Our rooms were not exactly as what we had expected from the online pictures and were not cleaned to a high standard as promised by IHG, Stained carpets and curtains, marked walls,dirty tea spoons and hospitality tray missing in one room another room the kettle still full from previous guest. Stained Pillow and marked bedding as well as miss matched bedding, some satin *****e and some plain. all in not the product you advertis for Holiday Inn. Sadly we chose to dine with you in your restaurant and that also was poor, No welcome, had to look for a member of staff to help us and then again to take our order, the food was average but poor when you consider the cost of the dishes on the menu, The soup was tasteless and had no body, the mains were equally poor and no sauces offered, we had to ask then were brought sachets more like a fast food restaurant or motorway cafe rather than a restaurant, but the dining experiance was also let down by the cold and empty atmosphere of the room, and the team who made little effort to enage with the few guests they had. Serious lack of leadership and no management presence in the time we were there, other wise these comments would have been given.

We were completely exhausted when we checked in and delighted to find a comfy bed with lovely views over the river. We rested for a while and then went to the spa. The pool was just the right temperature as was the sauna and steam room. It was very relaxing. We enjoyed a great meal it was very tasty and served quickly. I'm vegan and gluten free and the choice for me was excellent. We then strolled around outside for a while catching the setting sun. The scenery was gorgeous. We slept really well and again enjoyed the spa facilities before a hearty breakfast and checked put completely refreshed at 11am the next day. We couldn't have asked for a better experience. Thank you New Lanark Mill Hotel.

The Torrance hotel chose our school, St Vincent’s primary in East Kilbride, to benefit from their community give back Christmas parties. Primary 1 and 2 went one week and primary 3 and 4 the next (the latter I attended as a parent helper). We cannot thank the staff enough, who gave up their time voluntarily to provide such a special occasion for our children. There was a fantastic dj, face painter, entertainer, chef, waiting staff and many more who all put in such a shift that I can hardly believe they did it for free. Their enthusiasm and attention to detail was wonderful to see and greatly appreciated. The Manorview Group provided us with transport, the tables were beautifully decorated, there was plentiful food, juice, ice cream, sweeties, dancing competitions, goody bags and a visit from the main man himself, Santa. What an absolute treat this was and one the children (and adults alike) will remember forever. Thank you so much for providing a magical Christmas experience for the kids.

First class hotel with excellent staff and rooms,I stay here every week while working up Scotland. The rooms are modern and spotless with everything you need. All of the staff who I have got to know over the last year are excellent at there jobs and can’t do enough for you.breakfast is very good with plenty of choices, evening meals are good also. I would definitely stop here with my family rather than just for work

Arrived with family for 1 night stay. The hotel needs some tlc outside as it looks rather scruffy and unkept with a very poor carpark surface. Reception and checkin was poor, very unwelcoming and even though the room types booked on line were not allocated, no appolgy given, even when we advised we were unhappy with the roomype allocated we were told nothing can be done were full!, asked again and were told again cant do anything and when we pointed out our confirmations were told that they can allocate the room type even if its different from your confirmation, Im quite sure this is not correct but did not want to argue with the girl on the desk as she was clearly no intrested and so much so she left a trainee to finsih the checkin as she had just recieved a delivery of food, and disapeared into the back office. No explanation of how to find our rooms until we asked, again very poor. Our rooms were not exactly as what we had expected from the online pictures and were not cleaned to a high standard as promised by IHG, Stained carpets and curtains, marked walls,dirty tea spoons and hospitality tray missing in one room another room the kettle still full from previous guest. Stained Pillow and marked bedding as well as miss matched bedding, some satin *****e and some plain. all in not the product you advertis for Holiday Inn. Sadly we chose to dine with you in your restaurant and that also was poor, No welcome, had to look for a member of staff to help us and then again to take our order, the food was average but poor when you consider the cost of the dishes on the menu, The soup was tasteless and had no body, the mains were equally poor and no sauces offered, we had to ask then were brought sachets more like a fast food restaurant or motorway cafe rather than a restaurant, but the dining experiance was also let down by the cold and empty atmosphere of the room, and the team who made little effort to enage with the few guests they had. Serious lack of leadership and no management presence in the time we were there, other wise these comments would have been given.

The Torrance hotel chose our school, St Vincent’s primary in East Kilbride, to benefit from their community give back Christmas parties. Primary 1 and 2 went one week and primary 3 and 4 the next (the latter I attended as a parent helper). We cannot thank the staff enough, who gave up their time voluntarily to provide such a special occasion for our children. There was a fantastic dj, face painter, entertainer, chef, waiting staff and many more who all put in such a shift that I can hardly believe they did it for free. Their enthusiasm and attention to detail was wonderful to see and greatly appreciated. The Manorview Group provided us with transport, the tables were beautifully decorated, there was plentiful food, juice, ice cream, sweeties, dancing competitions, goody bags and a visit from the main man himself, Santa. What an absolute treat this was and one the children (and adults alike) will remember forever. Thank you so much for providing a magical Christmas experience for the kids.

We were completely exhausted when we checked in and delighted to find a comfy bed with lovely views over the river. We rested for a while and then went to the spa. The pool was just the right temperature as was the sauna and steam room. It was very relaxing. We enjoyed a great meal it was very tasty and served quickly. I'm vegan and gluten free and the choice for me was excellent. We then strolled around outside for a while catching the setting sun. The scenery was gorgeous. We slept really well and again enjoyed the spa facilities before a hearty breakfast and checked put completely refreshed at 11am the next day. We couldn't have asked for a better experience. Thank you New Lanark Mill Hotel.