Hotel 5-Star di Florida, United States

Beautiful hotel located just 5 mins to Kaseya Center. The best choice if you are going to watch a NBA match in the evening. Gym is spacious and clean, love it! The view of Miami from the pool in the morning is breathtaking.

We booked a room with one doble bed. We received 2 beds(((. As we passed through the queue at registration we decided not to loose the time finding solution and slept together in a one bed. Second thing we didn’t like that even I called twice on the checkout time asking to send us bill boy to help with the luggage no one came and we was bringing 4 suitcases ourselves ( quite difficult on the carpet honestly). Downstairs on the reception was a huge queue again. Take it in a mind not to be after in a hurry. The location was acceptable for our aim. The room was clean , a lot of pleasant amenities. Bathrobes amazing. Breakfast didn’t tried.

CK in desk was best I have ever experienced and I have been traveling all my life, now age 66. I chose to always eat fabulous roast beef sandwiches from the Deli on basement floor! The hotel is all about service. People were there from all over the world. I have a service dog and they were VERY accommodating, unlike last TRIP Hotel i stay at that illegally charged me $200, so I simply left at 10 p.m. for their telling me this after I moved in. It is illegal to forced payment of a Service Dog. Thank you OMNI for knowing this!

We had a wonderful stay at Cheeca Lodge! The staff was super friendly, the rooms very clean and the amenities were amazing! The food on resort was tasty and well made, too! We also indulged in a couples massage that was so relaxing - we will definitely be back!

房間的床單一直有一種沒曬乾的臭味，房間沒有洗漱用品供應，要記得自己帶哦，也沒有拖鞋。有一台膠囊咖啡機，兩瓶礦泉水。能的話定高樓層會比較好。周圍沒有步行可以到達的飯店或者是超市，都需要打車。酒店的飯店在lobby有兩家，幾乎沒有開過，G層有一家，早飯不錯，就這家一直開着。lobby還有一家咖啡小食店。僅供參考。

酒店位置優越，交通便利，環境優雅安靜。房間乾淨整潔，設施齊全，床品舒適。服務人員熱情專業，入住體驗非常滿意。性價比高，值得推薦，下次還會選擇這裏。

This place is amazing! The rooms are clean, modern and spacious. Beds are comfortable. Great options for food and drinks. Pools are stunning - huge ground level pool with a second infinity pool overlooking the harbor. Then a huge 3rd pool on rooftop with a large hottub. View is spectacular!!

Top of the line.

I had a prepaid booking. They charged 800$ for incidentals with the POS that gave the “Approved” status. We spend like 1k and they locked us outside of the room and asked us to pay this again the whole amount. They did not recognize the initial payment. Front desk guy Christian very rood, pushing it to the edge of snapping. Eventually I asked to speak to the manager on duty..he got at the front desk in 20-30 minutes, apologizing and saying that everything is ok with the initial payment. We spent 1 hour locked outside by this “system error” The service at the Sofia (downstirs restaurant) is very poor because of the kitchen staff. The roof top restaurant is quite nice for dinner. I waited 30 min for the valet to bring my car. The have no f idea of what they’re doing. You can get only inroom dining after 10pm. Shuttle service only to Disney parks.

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.