Hotel 4 Bintang di Bandar Raya Mexico, Mexico

The hotel is quite convenient. From T1 is a short walk distance and from T2 there’s a shuttle bus every 15min. To get there from T2, you need to exit from gate 4; towards this gate you can find a Camino Real Hotel office. I stayed overnight, which I think is enough. The hotel room is old, with details on the walls specially in the bathroom. The experience was alright.

The Novotel Mexico City Centro Histórico is a new hotel. Its newness shows in any number of ways, both good and bad. First the good: Staff were all friendly. And my room was shiny new and free of signs of wear. Everything in the room worked perfectly. It is true that the room was rather small and that the view was mostly of a blank wall. Since I was by myself and did not spend much time in the room during the day, these latter issues didn’t bother me very much. There were, however, some issues that were also perhaps related to the hotel’s newness. The cleaning staff didn’t empty the wastebasket on the first day and didn’t replenish the Nespresso pods on the second. Perhaps they should start working from a checklist … ? Also, breakfast was only available half an hour later than advertised. And, oddly, only certain guests were offered omelettes. And, as someone who doesn’t eat meat, I was bothered by a cheese-and-luncheon-meat plate on which the cheese and luncheon meat were piled on top of each other. I would also have appreciated labels on the four stew-like dishes on offer—I couldn’t tell what they contained. There is also the issue of billing. When I checked in at 3 p.m., I was asked to pay the entire bill—no problem there. But, when I arrived in my room, I found an e-mail from hotel management informing me that, because the hotel was extra busy, I’d already been charged for day 1. It’s true that I’d opted for a “flexible” rate which required me to agree to pay for the first day whether I showed up or not, but it was a little startling to be charged for a no-show before the earliest possible check-in time—and then charged again when I checked in. It took a week for the double charge to disappear from my credit-card statement. I can’t believe Accor would have approved of this billing procedure. The thing that most bothered me about the hotel was the absence of a minibar. The TripAdvisor website—and also the websites of several booking agencies—all claim that rooms in the Novotel Mexico City Centro Histórico have minibars. The Accor website, I’ll admit, doesn’t. But I guess I’ve come to expect that hotels of a certain class would have minibars. And I missed having one, not for overpriced drinks, but for the groceries I bought. I wasn’t, in other words, very enthusiastic about the Novotel Mexico City Centro Histórico, although I acknowledge that, with a few changes, it could most definitely be turned into a very good hotel.

Permaneci 3 dias en este hotel y a pesar de informarles que no habia agua caliente, nunca la tuve y me tenia que bañar con agua fria. Tampoco me cambiaron de cuarto donde si hubiera agua caliente

I was stranded for 102 days in Mexico due to COVID19 lock downs. After being kicked out of 3 hotels they recommended this hotel and besides the hotel being perfectly clean and with all the safety protocols the staff was simply fantastic. I thought after 102 days of being stranded I would HATE the hotel, but the service is so good, I really can't wait to go back ti Mexico and stay here again, I wouldn't stay anywhere else. It has it all, great staff, great food, good infrastructure and strict higiene protocols. Choosing this hotel is a no brainer, simoly the best in Mexico City.

Great location but staff were unhelpful. No consierge for 2/3 days of our stay, room wasn’t very nice. We told the hotel we were on honeymoon and they did nothing at all to make our stay special! Won’t be staying again.

El hotel está bastante bien ubicado. El personal es bastante amable y servicial también. Solo estuve una noche, así que no pude disfrutar de otras amenidades.

Tempat yang bagus di dalam lapangan terbang

Good hotel, easy access but not a lot of things around in walking distance. Very clean rooms, amenities as expected. Recommended to ask for upper floors to Avoid noise from restaurants nearby.

地理位置很好，對麪有中心公園，周邊餐館鄰林立，星巴克和7/11也有不少，大堂吧有大屏幕比賽，服務也不錯，大堂2個餐廳，一個很高級，另一個從早到下午，不做晚餐的，但是永遠有人排隊。

沿主街的房間十分炎熱，加上中央空調製冷效果差並且巨響無比，住了一天後換到另外一面房間才睡了好覺。其他還可以

The hotel is quite convenient. From T1 is a short walk distance and from T2 there’s a shuttle bus every 15min. To get there from T2, you need to exit from gate 4; towards this gate you can find a Camino Real Hotel office. I stayed overnight, which I think is enough. The hotel room is old, with details on the walls specially in the bathroom. The experience was alright.

The Novotel Mexico City Centro Histórico is a new hotel. Its newness shows in any number of ways, both good and bad. First the good: Staff were all friendly. And my room was shiny new and free of signs of wear. Everything in the room worked perfectly. It is true that the room was rather small and that the view was mostly of a blank wall. Since I was by myself and did not spend much time in the room during the day, these latter issues didn’t bother me very much. There were, however, some issues that were also perhaps related to the hotel’s newness. The cleaning staff didn’t empty the wastebasket on the first day and didn’t replenish the Nespresso pods on the second. Perhaps they should start working from a checklist … ? Also, breakfast was only available half an hour later than advertised. And, oddly, only certain guests were offered omelettes. And, as someone who doesn’t eat meat, I was bothered by a cheese-and-luncheon-meat plate on which the cheese and luncheon meat were piled on top of each other. I would also have appreciated labels on the four stew-like dishes on offer—I couldn’t tell what they contained. There is also the issue of billing. When I checked in at 3 p.m., I was asked to pay the entire bill—no problem there. But, when I arrived in my room, I found an e-mail from hotel management informing me that, because the hotel was extra busy, I’d already been charged for day 1. It’s true that I’d opted for a “flexible” rate which required me to agree to pay for the first day whether I showed up or not, but it was a little startling to be charged for a no-show before the earliest possible check-in time—and then charged again when I checked in. It took a week for the double charge to disappear from my credit-card statement. I can’t believe Accor would have approved of this billing procedure. The thing that most bothered me about the hotel was the absence of a minibar. The TripAdvisor website—and also the websites of several booking agencies—all claim that rooms in the Novotel Mexico City Centro Histórico have minibars. The Accor website, I’ll admit, doesn’t. But I guess I’ve come to expect that hotels of a certain class would have minibars. And I missed having one, not for overpriced drinks, but for the groceries I bought. I wasn’t, in other words, very enthusiastic about the Novotel Mexico City Centro Histórico, although I acknowledge that, with a few changes, it could most definitely be turned into a very good hotel.

Permaneci 3 dias en este hotel y a pesar de informarles que no habia agua caliente, nunca la tuve y me tenia que bañar con agua fria. Tampoco me cambiaron de cuarto donde si hubiera agua caliente

Great location but staff were unhelpful. No consierge for 2/3 days of our stay, room wasn’t very nice. We told the hotel we were on honeymoon and they did nothing at all to make our stay special! Won’t be staying again.

I was stranded for 102 days in Mexico due to COVID19 lock downs. After being kicked out of 3 hotels they recommended this hotel and besides the hotel being perfectly clean and with all the safety protocols the staff was simply fantastic. I thought after 102 days of being stranded I would HATE the hotel, but the service is so good, I really can't wait to go back ti Mexico and stay here again, I wouldn't stay anywhere else. It has it all, great staff, great food, good infrastructure and strict higiene protocols. Choosing this hotel is a no brainer, simoly the best in Mexico City.

El hotel está bastante bien ubicado. El personal es bastante amable y servicial también. Solo estuve una noche, así que no pude disfrutar de otras amenidades.

Tempat yang bagus di dalam lapangan terbang

Good hotel, easy access but not a lot of things around in walking distance. Very clean rooms, amenities as expected. Recommended to ask for upper floors to Avoid noise from restaurants nearby.

地理位置很好，對麪有中心公園，周邊餐館鄰林立，星巴克和7/11也有不少，大堂吧有大屏幕比賽，服務也不錯，大堂2個餐廳，一個很高級，另一個從早到下午，不做晚餐的，但是永遠有人排隊。

沿主街的房間十分炎熱，加上中央空調製冷效果差並且巨響無比，住了一天後換到另外一面房間才睡了好覺。其他還可以

Very nice room,modern room. The service people are all very kind Can deposit the luggage and have shuttle to airport

Un gran lugar para hosped****, la habitación muy amplia, todo limpio, el personal muy amable y eficiente. La vista desde la Terraza es muy bonita.