Hotel 4-Bintang di Bandar Raya Mexico, Mexico

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

The staff at the hotel were pretty nice, their were fluence in English, so don't worry about communication. Food option at the restaurant was fine, I like the fruit and yogurt they served for breakfast. But the service could have been better. It was really hard to get a waiter for a coffee or even a check...

호텔 위치나 시설은 나쁘지 않은데 조식이 정말 먹을게 없고 ㅠㅠ 룸서비스로 뭘 시키면 너무 안갖다줌 (아이스박스, 스푼&포크 등..) 걍 안갖다준다고 봐야함;;; ㅜㅜ 그거말곤 룸컨디션도 나쁘지 않았고 괜찮았어요..

Location is good as it’s just at the airport itself. A little expensive for the type of room though. We had to ask for the maintenance guy as the hot shower is not working.

Lovely food in a relaxed setting, as we stopping in for breakfast after a long flight and too early an arrival to head straight to our accommodation. Great service from Alejandra, Salvador & Carlos and a DELICIOUS omelette from Elena, who all spoke great English and taught us how to say omelette in Spanish (“omelette”)

Had read reviews after booking + feared the worst but absolutely no issues at all !! Hotel is not like the photos on website + is old + tired but shower great, restaurant downstairs excellent for breakfast or cocktails + mariachi, staff very friendly + helpful . We were on 6th floor + little city noise not a problem at all, would happily stay again if possible ? 😊

Las instalaciones, la atención es excelente y la ubicación esta cerca de varios restaurantes y suma más a la experiencia.

Well thr hotel was great , it's accommodation are superb. But one thing that srsnd out was Enrique and Juan from morning breakfast , they were always on point. Continously asking if anything else needed. And they booth had a smile face on them. Son el tipo de personas que cualquier empresa necesitas y debe tener. Por que ? Xq representa armonia, disiplina y radican Paz alreddedor. My Congratulations to Novotel and its administration for having Enrique and Juan from Delia bistro on board. Much success to both. 🙏

Nice hotel and very centrally located. Each day I had to to get the key reactivated by going to reception which was a bit annoying but everything else was good

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

The staff at the hotel were pretty nice, their were fluence in English, so don't worry about communication. Food option at the restaurant was fine, I like the fruit and yogurt they served for breakfast. But the service could have been better. It was really hard to get a waiter for a coffee or even a check...

호텔 위치나 시설은 나쁘지 않은데 조식이 정말 먹을게 없고 ㅠㅠ 룸서비스로 뭘 시키면 너무 안갖다줌 (아이스박스, 스푼&포크 등..) 걍 안갖다준다고 봐야함;;; ㅜㅜ 그거말곤 룸컨디션도 나쁘지 않았고 괜찮았어요..

Location is good as it’s just at the airport itself. A little expensive for the type of room though. We had to ask for the maintenance guy as the hot shower is not working.

Lovely food in a relaxed setting, as we stopping in for breakfast after a long flight and too early an arrival to head straight to our accommodation. Great service from Alejandra, Salvador & Carlos and a DELICIOUS omelette from Elena, who all spoke great English and taught us how to say omelette in Spanish (“omelette”)

Had read reviews after booking + feared the worst but absolutely no issues at all !! Hotel is not like the photos on website + is old + tired but shower great, restaurant downstairs excellent for breakfast or cocktails + mariachi, staff very friendly + helpful . We were on 6th floor + little city noise not a problem at all, would happily stay again if possible ? 😊

Las instalaciones, la atención es excelente y la ubicación esta cerca de varios restaurantes y suma más a la experiencia.

Well thr hotel was great , it's accommodation are superb. But one thing that srsnd out was Enrique and Juan from morning breakfast , they were always on point. Continously asking if anything else needed. And they booth had a smile face on them. Son el tipo de personas que cualquier empresa necesitas y debe tener. Por que ? Xq representa armonia, disiplina y radican Paz alreddedor. My Congratulations to Novotel and its administration for having Enrique and Juan from Delia bistro on board. Much success to both. 🙏

Nice hotel and very centrally located. Each day I had to to get the key reactivated by going to reception which was a bit annoying but everything else was good

호텔 위치나 시설은 나쁘지 않은데 조식이 정말 먹을게 없고 ㅠㅠ 룸서비스로 뭘 시키면 너무 안갖다줌 (아이스박스, 스푼&포크 등..) 걍 안갖다준다고 봐야함;;; ㅜㅜ 그거말곤 룸컨디션도 나쁘지 않았고 괜찮았어요..

Un gran lugar para hosped****, la habitación muy amplia, todo limpio, el personal muy amable y eficiente. La vista desde la Terraza es muy bonita.