XXiaomaishiThe room's location was decent, but since it's not on the main island, we had to pay €15 per person daily for the hotel shuttle boat. Also, the hotel provides NO complimentary drinking water! NO complimentary drinking water! NO complimentary drinking water! A small bottle of water costs €6, and there's nowhere nearby to buy any. If you don't want to fall into this trap, choose this hotel carefully!
On our first night, I messaged the hotel asking how to get there by boat but received no reply. We ended up taking a public ferry and then lugging our luggage across a bridge. For guests who aren't strong, it's best to confirm arrival methods in advance!
The most outrageous part was being overcharged €48 upon checkout. They charged me for another room's bill (my room number ended in 0, theirs in 6). The signatures were completely different, but they didn't even check. It took ages, and they had an attitude like they were doing me a favor by finally letting me leave. Absolutely ridiculous!
LleejoanThe hotel facilities are very new, and you need to use your card to access the elevators, which makes it feel very secure. The room amenities are exquisite and of high quality. The hotel's location is excellent, very close to both bus stops and the train station. There are also plenty of dining options nearby, which is very convenient. The breakfast was decent, but there's room for improvement.
AAnonymous UserVery good experience in this hotel. The very large and clean room. The staff very careful and have gluten-free food. Furthermore, it is very close to the Academia bridge that crosses the great channel. They also have a restaurant in the same hotel. I therefore recommend it 100%.
GGuest UserThe room was a bit small. It's located on the new island, about a 10-20 minute walk to get to the main part of Venice and other major attractions, which includes going up and down bridges. Luckily, the paths on the new island are very smooth with no steps, making it easy to pull luggage. The hotel is popular and clean. Overall, I think it's probably more convenient than staying on the main island and lugging your bags around, and it's much closer than staying in the city center.
MMartin SnellingWe recently stayed here for 5 nights to take in the sights of Verona and surrounding cities. While I can't complain about the price, and for that, it was a bargain, there were a number of issues that resulted in a less than perfect rating.
The location: While it looks close to the main train station, it is about a 25 minute walk. However the 23/24/73 buses run regularly and pick-up / drop-off very close to the hotel
Lidl: next door to the hotel is a Lidl - it was a godsend and well worth visiting (if only for the fresh cheese focaccia).
The hotel itself was very clean but:
- The rooms have wooden floors and the walls aren't super-thick. So, when someone checks in to their room nearby, you can hear everything. At midnight, it isn't great when they're walking in heels across the floor.
- Lack of plug sockets - there was one usable plug in the room that is shared with the kettle, and one in the bathroom!
- Air conditioning (or severe lack of) - the rooms have air con, however, it wasn't switched on and I was told by reception that at this time of year (October) they don't have it switched on. The room temp was in the high 20s which led to us not actually sleeping under the covers - we spend 5 night sleeping on top of the bed as the room was just too hot. We couldn't sleep with the window open as their was too much noise from outside.
- The toilet flush was leaking 'hot water' - but this was repaired / replaced with a different toilet flush
- Staff: They were helpful when housekeeping has vacuumed up one of my wife's earrings, but didn't offer any assistance with regards to the heating in the room
GGuest UserI stayed here for the 3 nights I’ve visited for with my spouse and we enjoyed our stay here as it was located close to where we had access to bus routes as well as Venice overall clean and affordable hotel, only down side was receptionists staff were not as helpful e.g. i asked for salt one night at receptionist and i got no response then he was on a call then after he knew i was still waiting and decide to take a look only to say there’s none left until i found it myself few other things did occur similar to this. Others than this it’s good value for money would visit again
DDaping302This hotel offers good value for money for guests visiting Verona. It's conveniently located, about an 8-minute walk straight after turning right from the train station exit, then another 7 minutes straight after turning right again (totaling around 15 minutes). You can reach the old town arena in about 25 minutes on foot, so most interesting places are within walking distance. The staff are friendly; I found the room a bit cool at night, and housekeeping promptly brought an extra blanket when I called. Breakfast is Italian style, with a good variety and tasty options. The hotel's decor retains its 1970s charm and is well-maintained. While some room facilities are a bit dated, particularly the electrical switches, you can see what was considered state-of-the-art in the '70s. My only regret is that the shower is over a narrow and steep bathtub. I was concerned about slipping, especially for older guests, and there were no grab bars on the wall, so I largely avoided using it.
KKa Ka BoyWe stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later.
We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.
AAnonymous UserThis hotel is super convenient, right next to the train station, and the soundproofing is great. It's small but has everything you need, and both the bathroom and room are very clean. It's really handy for getting around Venice; if you want to visit the main island, you can just hop on a train nearby and get there quickly. Breakfast was good too.
AAzuozvoGreat stay in Venice – highly recommended!
I had a very pleasant stay at Staycity Apartments Venice. The apartment was clean, modern, and very well equipped. The bed was comfortable, and everything felt well maintained.
The location is excellent – close to public transport and easy to reach both Venice island and the airport. Very convenient for business or leisure travel.
The staff were friendly, professional, and always willing to help. Check-in and check-out were smooth and efficient.
Overall, great value for money. I would definitely stay here again and recommend it to anyone visiting Venice.
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