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5-bintang

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Hotel Berhampiran Tarikan Popular di Adamsdown

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Tesco Express

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Don Leisure

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Cardiff Magistrates Courts

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University of South Wales, Cardiff Campus

Premier Inn Cardiff City Centre (Queen Street)
3.8/542 Ulasan

Premier Inn Cardiff City Centre (Queen Street)

Castle|0.25km dari University of South Wales, Cardiff Campus
I have just returned from spending the weekend at the Queen Street Premier Inn to celebrate a friend’s Hen Party. I was enjoying my stay - The rooms were clean, the breakfasts were tasty, the staff we encountered were helpful and we really liked the 12pm check out, however my opinion was severely tainted in the last few hours of our stay due to the rudeness I experienced from one member of staff who was working reception, Matt. I had organised and paid for a group booking of 7 rooms on the phone with Central Reservation department who were incredibly helpful upon booking. I was unsure of one of the guests surnames but Central Reservations assured me that it wasn’t a problem. This morning, upon enquiring about whether the guest had checked out at hotel reception this morning, Matt informed me (rather aggressively) that it was against their policy for guests to not have surnames on the booking and that I could be fined. The hotel had switched computer systems the day we checked in, so we had 5 members off staff trying to check us in at one point, and although I offered them the guest’s surname, for their information, this wasn’t updated upon the booking. Matt continuously talked over me as I tried to explain the situation, kept moving closer and closer to me and the group of women I was with during the conversation which made us all feel incredibly uncomfortable, and told me that the missing surname on the booking was “on me” and that could be fined for the missing information. I tried to explain that Central Reservations didn’t disclose this policy to me, and that I had offered the information upon check in, but he refused to acknowledge or hear my explanation. Matt continued to address myself and the group I was with as ‘girls’ which was incredible condescending and patronising. Thankfully, we spoke with the manager who apologised for the way Matt had addressed usbut I was left with very little faith that the rude, threatening and passive aggressive behaviour from Matt would be adressed.

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Mercure Cardiff Holland House Hotel & Spa
4.3/543 Ulasan
The whole experience was faultless. I came to chill & relax & that’s just what I found here.I will certainly be using this hotel again in the coming months.I’ve used a lot of hotels with gym & spa facilities this was way above the average(most don’t have the added wet room). The room was very spacious with a great view of the Cardiff bay. The bath was a nice deep one to relax in.the bed was almost half the room & very comfy.

Soalan yang Kerap Ditanya

Maklumat Perjalanan Setempat

Harga TertinggiRM 11,265
Harga TerendahRM 254
Bilangan Ulasan90
Bilangan Hotel95
Harga Purata (Hari Bekerja)RM 1,840
Harga Purata (Hujung Minggu)RM 2,490