"This hotel was amazing!"

"Villa d’Este is undoubtedly a beautiful property with an iconic location on Lake Como, but unfortunately the service fell far short of what one would expect from a hotel of this caliber and price point. The most frustrating aspect of our stay was the complete lack of basic in-room amenities and the staff’s inability to address even simple requests. One evening I called and asked if a tea kettle or coffee maker could be delivered to our room so that I could make tea. The staff seemed genuinely confused by the request. A short time later, room service arrived with two empty cappuccino cups—and nothing else. No kettle, no hot water, no coffee machine, and no tea. In what world can someone make tea with two empty cappuccino cups? The entire interaction was so bizarre that it felt like a comedy sketch rather than service at one of Italy’s most famous luxury hotels. Service throughout the property was consistently slow and often nonexistent. At the bar, it was common to wait 30–45 minutes before anyone came to take an order. More often than not, we eventually had to get up and physically find a waiter ourselves. Another major issue was communication. A significant portion of the staff struggled to understand basic English. To be clear, I do not blame the employees themselves. They were generally polite and doing their best. The responsibility lies with management. At an international luxury hotel that caters to guests from around the world, staff should be properly trained and equipped to communicate effectively with guests. On multiple occasions we would order something that was listed directly on the menu, only to be met with blank stares and obvious confusion because the staff had no idea what we were asking for. Again, this is not an employee problem—it is a management and training problem. What makes this particularly disappointing is that Villa d’Este charges rates comparable to the finest hotels in the world. At that level, guests expect attentive service, prompt responses, and staff who can confidently handle basic requests. Instead, we experienced long waits, poor communication, and a level of service that was shockingly below luxury-hotel standards. During the same trip, we stayed at Funken Lodge in northern Norway. Many people would assume that a small hotel in the Arctic could never compete with a world-famous property like Villa d’Este. However, when I say that the service, hospitality, and professionalism at Funken Lodge were ten times better, I am not exaggerating. The difference was remarkable. One hotel seemed genuinely focused on anticipating guest needs and delivering exceptional service, while the other appeared content to rely on its reputation and location. The setting is spectacular, but a beautiful property can only carry a hotel so far. Unfortunately, the service experience was one of the most disappointing I have encountered at a luxury hotel."

"The hotel is clean and with air conditioning. The place is up in the hill, so really nice view. I will recommend it"

"Great Hotel, everybody super Nice, the place is very cute, the room was very Nice and clean, location was very good!"

"We came across this restaurant in a 4-star hotel by chance. We might have expected the high price but it was not. We had a very good dinner for a reasonable price. Beautiful presentation of delicious dishes. The tables on the terrace were well spaced. Friendly service."

"We had some difficulty finding the right road because the residence is in the same building as the Terzo Crotto Hotel Restaurant and the external signs are not very clear. However, the building is located in a beautiful park and you can park inside it for 10 euros. The studio is large, the kitchenette area is fully furnished, the beds are very comfortable. The bathroom also has a washing machine and the shower structure was very clean. We did not use the breakfast (buffet 10 euros per person served in the adjacent restaurant). The location is really convenient for reaching the lakeside and the center of Cernobbio. I will gladly return."

"The hotel is very clean and very clean. In contrast, breakfast is really medium, products from home aldi (yourt, biscuits) bread not top: disappointing The parking is very tight, I don't come with big cars"

"The hotel and restaurants were fantastic!"