Hotel berhampiran Jalan Neuve, Brussels

We stayed 2 nights and thank god it wasn’t any longer. As much as the bed was a very large bed and comfortable, the surrounding around was grotty. Brussels in general around here was awful. The room was pokey and small, walked into things while staying there. Forget being any bigger than slim, the bathroom was a shoe box! Your back is basically touching the wall, while facing the basin and the toilet roll holder is right in your face when you’re sitting on the toilet and your head almost touching the wall in front of you lean forward. No room for you to dry yourself in the bathroom itself unless you stand in the shower and do it. The hotel itself is beautiful, but lacks in the room which is the important part. Check in and out system is ridiculous. They’ve set up 3 ways to do so. Online via email, in person or on their check in kiosk. The issue with this, is you’re still made to go to reception! What’s the point of saying you can do it all online or at the kiosk if I still have to go to someone at reception? Remove your unnecessary online/kiosk. When checking in, I felt hostility from the staff member when I said I got an email to check in at the kiosk and I’ve already done it, so I didn’t want to waste more time doing it again. Then when I checked out via email, I got a notification to say the city charge was paid and I could leave. Thankfully for the hotel, I needed to drop my luggage and the lady still asked for my room number and said I still needed to pay for the city tax. Another example of a failed online system, just a waste of time. Then when I came back to get my luggage, I found that the tag with the same number was on multiple bags and the girl came out with 2 bags that weren’t mine and eventually had to come in and look for it myself. Apparently they used the same number but the girl gave me the wrong colour tag to my luggage tag. Again, another stupid system. Why are you not using unique numbers? Instead of relying on the same numbers but different colours?! All in all, stay somewhere else. There are nice parts of Brussels, but this area is not it and the closer you are to Brussels Nord station, you’ll feel like you’ve just entered Skid Row. I wouldn’t recommend this hotel or the area. Nice big gym for a hoteland probably the very few positives about the stay.

So close but not so far from the old town or maybe the attractions which is good, if you’re staying inside around the grand palace, it may get noisy so this place is really in a good place so location is very strategic 😘 From the train station (Midi Station), 2 stops away and you can walk to the hotel easily 🫶🏻 This hotel is kinda old so it gives off the old vibes but you got what you need and breakfast is good 😄 everybody is so welcoming ~ if you’re in a budget and still want a good hotel to stay, here is the place 👍🏻 thank you 🫰🏻

One of the best hotels we’ve ever stayed at. Highly recommend this hotel to everyone; everything was amazing,from location and the staff. You can truly feel the high-quality, star-level service here. They helped us with everything and made our stay very comfortable. Also, definitely try the room service: the smash burger here is absolutely delicious. Would 100% recommend this hotel!

It is a new hotel next to Brussels-Midi station. The decor is very modern. The staffs are super friendly. The room is clean and comfortable. I really enjoyed it. They have a small cafe in the lobby and there are many place to hang out. There is also a small gym in the basement which is quite nice. Overall, it was a good stay.

The hotel is very beautiful, not the best experience however. The attitude of the front desk staff, especially the female manager, was not accommodating. I expected friendlier and more respectful attention from a hotel of this caliber. Both the morning and evening receptionists were quite intransigent. The room I booked was not what I requested, apparently due to availability issues. I had to ask them to push the twin beds together to make one, which took a while to accomplish. They only followed this request because my booking agency intervened and spoke to management; otherwise, it would have been impossible. The next day, I requested a late checkout but was told ”no.” The woman at the front desk argued that it was the busy weekend and tha my reasons were insufficient, claiming that since they had already fixed my room the day before (or that I could have just slept on the original setup), they wouldn't bend the rules. This dismissive narrative made my stay even more unpleasant! You urgently need to train your personnel to improve their customer service skills.

Hotel was clean, convenient. I love how big and spacious our room was and it had aircondition and a bath tub. It made us want to enjoy the hotel as well. The complementary was great. Will recommend

I prefered this hotel as it is close to the EU institutions. However, there are better hotels on other parts of the city. In booking, I didn't select the breakfast as I confused. When I arrived the hotel, they told me to include breakfast for 29$ per day, which was expensive. When booking, I read that there would be drinking water as complementary but there was only empty bottles and it should be filled in from a machine next to the elevators. Lastly, the room was noisy because windows are not noise dampening. The furniture was also outdated.

The hotel boasts a prime location, very close to the Brussels Grand Place, within walking distance. Numerous restaurants and shops are located downstairs. The hotel is currently undergoing renovations and upgrades. The rooms are spacious and comfortable, offering excellent value for money.

The hotel is very close to FlixBus bus stop! There is a police station and halal supermarket for Muslim community behind the hotel. The hotel should consider having 2 front desk workers at a time instead of just 1 person manning the front desk. When there are group of people talking and running around at the hotel room corridor, I couldn’t find the front desk person to solve the problem as there was no one at the front desk.

Plus: The room is really big. So is the bed. It is so big that makes me think as if it is king size bed to house politicians or prime minister from the 80s, 90s. There is heating both in the room and in the shower There is air con set in the room( but I didn't try to see if it works) This hotel is located less than 10 mins walk from Brussels north station Minus The room look really old. May be 90s, if not 80s. There is no carpet on the floor. It is really clean but it is really cold to step on. Bring your own slippers. The room is dim. And some lights were spoilt. Even if was told it is a non smoking room, the room has lingering smoking smell. Someone smoked in this room before. I told the front desk, he said he will check but when I return from the city , the smell is there still. The bathroom has some odd smell. May b smell of roaches, or roaches in the pipes. The shower curtain smell of mould and damp cloth/ damp laundry. The heating stop around 2am. May b there is max amount of heating one room could use. Make sure you time your heating usage carefully. The wall is really thin. You can hear when someone is around the lift, going towards their room or what next door is up to. I can hear everything happening outside, on the street, from police car n siren rushing up and down, to people wondering on the street, their conversation. I don't feel safe here. I can't relax and sleep. I don't like the paper cup given together with coffee and the place to brush teeth. May be the hotel suffer too often from being stolen . But that make the hotel rating dropping from 1star hotel to guest house. The toilet spoilt in the middle of the night and you can hear water flowing all night. Need to maneuver with the old school toilet pull button . I appreciate the effort they maintain it but personally I don't like it. unless you have really early bus or train to catch, and is on a shoe string budget then it is your choice.