Hotel berhampiran Taman Madison Square, New York

When in Brooklyn I always stay at the Ace hotel. It’s trendy and fun lobby with places to sit or work. Great service with modern rooms. Some face the Statue of Liberty. Near boutiques and restaurants. Very nice.

Spacious room for our short stay. Extremely convenient for travellers departing the city from La Guardia like us. On the downside, we would have expected a better service in a four-star hotel. The receptionist was not very friendly and welcoming. Housekeeping misunderstood my request for tissue to fill the up the empty tissue box and brought me toilet papers instead. No slippers were provided and the bottled water provided in the room was chargeable. These shortcomings leave quite a bit to be desired.

The hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.

Location is great, walking distance to Wall Street, Whole food market is so close. Most important, I have been upgraded to the room with River view ! Very nice ! Thank you ! ❤️❤️❤️

We stayed here as a family and had a very comfortable stay. The room was clean, the beds were comfortable, and everything felt well taken care of. Great value for the price and easy for family travel.”

Good location, staff were excellent.  Nothing was too much.  On checking in there was an error, only showed we had one room, but when showing confirmation was rectified straight away.  Close to subway to get around the city.  Rooms are small but what you need because you are out and about.  However, rooms are modern and quiet.  Wardrobe door was broken but didn’t spoil our stay.  Paid $125 per room deposit, only down fall was on checking out had another charge on my card, for both rooms and unsure what this is for.  Didn’t receive any confirmation or reassurance I will get my deposits back.  But overall couldn’t fault the hotel.  Roof top bar, probably needs some work, tiles were lose and staff weren’t ready when we went up, so didn’t stop for a drink just went straight back down.

Room was alright for a night! Although could have been nicer, entered room it was so hot, the ac/heater unit made a loud banging noise throughout the night made it hard to sleep, towels were dingy, Customer service was good and friendly , didn’t get a chance to try breakfast. Definitely gonna be a go to for a quick stop in the city.

I think the main advantage of this accommodation is that it is reasonably priced for the location. The space behind the first-floor lobby is also quite charming. The bed was comfortable, and the internet worked well overall, although the connection for the Wi-Fi and TV occasionally cut out. There was no refrigerator, but ice was easy to access, so this was not a major issue for a short stay. That said, there were also some downsides. First, the front desk staff were generally not very friendly and seemed defensive when responding to guest requests. I understand that they may have been tired due to the heavy snowstorm in New York at the time, but I still felt uncomfortable with the way my request was dismissed without much consideration, even though I was willing to pay extra if needed. Second, the room was very cold. I was told this may have been because it was a corner room. After I requested additional heating, the situation improved. Third, the bathtub would only fill halfway. It seemed to be an issue with the stopper, and although I was able to fix it myself, it was still inconvenient.

Had to rebook a room because flights were cancelled due to the snow storm. Understandable reception was busy. Unfortunately the lady dealing with us was very rude and blunt. Apart from this stay was good. Location is amazing!

You can see that the room has been around for a while, but it’s been taken care of properly. It was tidy, fresh, and didn’t have that worn-out feeling some older places do. It felt looked after, which made a big difference.