Hotel 5 Bintang di Sao Paulo, Brazil

酒店離機場10分鐘左右，到達時間比較晚，所以就近入住。酒店位置比較獨立，周圍沒有其它的商場，出差入住為方便。但房間衞生好，不像國內一樣有洗漱用品和拖鞋。早餐是典型的西餐早點，沒有中餐，但是水果不錯。

Experiência MARAVILHOSA!!! Funcionários super educados, atenciosos, cuidadosos. Fiquei realmente encantada com o atendimento e atenção recebida por TODOS! Inclusive, quero destacar o pianista na hora do café da manhã, achei espetacular. Equipe muito bem preparada. Parabéns e em breve retornarei!

Check in eficaz, quarto limpo ( o primeiro e mais importante item da minha lista ) , silencioso ( 14 andar- de frente para rua ) , cama confortável, chuveiro bom, room service ótimo ( prato estava gostoso e quente), cafe da manha bom, valet rápido. minha segunda estadia e continuará sendo minha opção para estadia nesta região. no geral : Excelente ! Recomendo !

2nd time at this hotel and for good reason! Aside from the amazing staff service and clean room, the one thing I always look for is a decent gym. This place has a full gym with equipment ranging from bench press to even a smith machine. Would definently go again!

We’ve been to this fancy place, a 5 star very expensive hotel is because we’re expecting to relax and enjoy our family on the long weekend, Fasano is a well renowned chain in Brazil, but to be honest the service provided at this property is horrible, we thought to leave the property on the first day, besides the location and the facilities, everything was really bad, actually not just bad, TERRIBLE, since the service provided at the check in, room service, room clean, service at the pool, restaurant, etc… and on top of that the food was not good, they are also famous for a good food, but even the food was not worth. I wrote to the hotel giving a detailed feedback, because I think If I am the owner/manager I would like to know not only the good experience but the bad as well, to try to be better and avoid situations like that, learn with the mistakes in order to make sure it doesn’t happen again, but it seems they do not care, they did not respond even to say sorry, after such a bad experience. Fasano chain for me is now out of my list, I’ll never go again.

To start, the hotel suffers from an interior design and architectural team that place guest comfort at the bottom of the check list. Guest rooms are not sound proofed. Activity in the hallway can be heard due materials used, types of doors and poor interior room design. During my recent two night stay, I heard guests in the middle of the night, walking, talking, steering their rollers. The rooms are very likely not the actual size promoted in all Fasano internet media. I doubt the room is 30 sqm (330 sft) based on experience and counting tiles on the floor. If it is, it's bad space planning. The guest walks head-on into the room. Bathroom door opens into the room and not the bathroom, creating a very awkward flow. The guest room is exceptionally narrow, similar to a Hilton built in the 1950's. Housekeeping had a lot to be desired. Plumbing needed maintenance, when that should be a minor detail worked through before a new guest arrives. On the plus, very friendly staff, but limited working knowledge of English, which handicaps their abilities to assist.

O quarto na foto parecia ótimo, mas ao vivo foi bastante decepcionante dada a falta de uma boa manutenção (para um hotel desta categoria, numa das cidades mais importantes do Brasil). O quarto é bem distribuído, e o fato de ter um pequeno sofá é muito bom, além da água cortesia. Mas, a cabeceira da cama com o forro descascando deixa um aspecto nojento e bem ruim, a infiltração no reservado, manchas no chão do chuveiro, criado mudo lascado e com falta de limpesa( marcas de copos grudenta que tive que limpar). Bem chato e de uma certa forma frustante.

酒店是2012年修的好像，房間裏面沒有什麼，相對比較老舊，但是說是富人區，流浪漢各種情況相對好。逛街很近，他們說的奢侈品店可能跟我們想象的有差距。服務態度各種還是不錯的

As I have posted here, Renaissance Hotel has been the best choice for staying in São Paulo. The main reason is the service offered for their extraordinary staff. This time, carnival 2023, even after the pandemic of covid, it was not diferent. Since check-in our experience has been the best. The breakfast remains with the same quality and variety. I cant leave to mention the concierge servisse: Jade gave us all attention and assistance posible, always smiling...She gets to antecipate our requirements. We were surprised with a great caress: a cold cuts and cheese plater followed a malbec wine, serviced at the bedroom, for celebrating our wedding anniversary. The Gym is one the most completed We have been, where Marcelo goes to great lengths to be pleasant. There were just some little disturbs provocated by other guests located at the same level, but the staff managed in good manners. In our last night, there was a great performance by a pianist called Francis, at the lobby, closing with gold key our wondeful moments/time.

I have stayed four times in this hotel and I always will come back. The last stay I had some small problems and they were solved the same day with so much care. I felt treated like a king and really liked the personal care. The amazing things about this hotel to me is firstly the staff. They are very nice. It goes from people working at the reception desk, the congierge, the people working at the breakfast, the boulangerie next (and part of) the hotel (which by the way is a must go, delcious pastries) , securtiy and other staff. Several times when they noticed that I speak a little Portuguese, they try to make small talk and make me feel very welcome. They also appreciate me trying in Portuguese. Of course the staff at the reception and breakfast also communicates in English. Second, the location, next to Ibirapuera park (walking distance), just 10 min away by Uber (which is cheap also) from Paulista av., popular neighbourhoods as Moema, Itaim Bibi and Pinheiros makes it the perfect location for my stay. Within several minutes I am in almost all the good spots of the city (even though the city is huge). Depending on the room, you will have a good view of the city or park also. For the rest the service is great, the breakfast is amazing, I could just critcize the cakes that could be more fresh, for the rest the sweet pastries (changing daily) are perfect. There is a lot of choice in fruits, salty food, healthy food and also you can order fresly made tapioca, waffles, omelettes with the toppings you like. Also several natural juices. I am very picky with breakfast, but for this value, the breakfast is great. The hotel itself is very elegant and classy. It is stylish with French/European elegant style. When you like very modern and new, it might be not your place. The rooms are great. The bedding (sheets, pillows) are of high quality, the shower flow is strong and hot (when preffered), you can notice the small details that make it really a 5 star stay. There is a good gym (with staff), tennis fields, spa, swimmingpool, so there are lots of options. Even though for me it is the perfect place (quality, price, location, service, etc) and I would always prefer to stay at this hotel in Sao Paulo, the internet over all could be a little faster (standard is 25MB), but when I asked, the staff at the hotel helped with a better connection. The airconditioning for me personally could be a little colder/stronger (I like cold in the night), but for most it will be sufficient. Overall for me the hotel is 9,9 out of 10, highly recommend!

Experiência MARAVILHOSA!!! Funcionários super educados, atenciosos, cuidadosos. Fiquei realmente encantada com o atendimento e atenção recebida por TODOS! Inclusive, quero destacar o pianista na hora do café da manhã, achei espetacular. Equipe muito bem preparada. Parabéns e em breve retornarei!

Check in eficaz, quarto limpo ( o primeiro e mais importante item da minha lista ) , silencioso ( 14 andar- de frente para rua ) , cama confortável, chuveiro bom, room service ótimo ( prato estava gostoso e quente), cafe da manha bom, valet rápido. minha segunda estadia e continuará sendo minha opção para estadia nesta região. no geral : Excelente ! Recomendo !

2nd time at this hotel and for good reason! Aside from the amazing staff service and clean room, the one thing I always look for is a decent gym. This place has a full gym with equipment ranging from bench press to even a smith machine. Would definently go again!

To start, the hotel suffers from an interior design and architectural team that place guest comfort at the bottom of the check list. Guest rooms are not sound proofed. Activity in the hallway can be heard due materials used, types of doors and poor interior room design. During my recent two night stay, I heard guests in the middle of the night, walking, talking, steering their rollers. The rooms are very likely not the actual size promoted in all Fasano internet media. I doubt the room is 30 sqm (330 sft) based on experience and counting tiles on the floor. If it is, it's bad space planning. The guest walks head-on into the room. Bathroom door opens into the room and not the bathroom, creating a very awkward flow. The guest room is exceptionally narrow, similar to a Hilton built in the 1950's. Housekeeping had a lot to be desired. Plumbing needed maintenance, when that should be a minor detail worked through before a new guest arrives. On the plus, very friendly staff, but limited working knowledge of English, which handicaps their abilities to assist.

O quarto na foto parecia ótimo, mas ao vivo foi bastante decepcionante dada a falta de uma boa manutenção (para um hotel desta categoria, numa das cidades mais importantes do Brasil). O quarto é bem distribuído, e o fato de ter um pequeno sofá é muito bom, além da água cortesia. Mas, a cabeceira da cama com o forro descascando deixa um aspecto nojento e bem ruim, a infiltração no reservado, manchas no chão do chuveiro, criado mudo lascado e com falta de limpesa( marcas de copos grudenta que tive que limpar). Bem chato e de uma certa forma frustante.

酒店是2012年修的好像，房間裏面沒有什麼，相對比較老舊，但是說是富人區，流浪漢各種情況相對好。逛街很近，他們說的奢侈品店可能跟我們想象的有差距。服務態度各種還是不錯的

As I have posted here, Renaissance Hotel has been the best choice for staying in São Paulo. The main reason is the service offered for their extraordinary staff. This time, carnival 2023, even after the pandemic of covid, it was not diferent. Since check-in our experience has been the best. The breakfast remains with the same quality and variety. I cant leave to mention the concierge servisse: Jade gave us all attention and assistance posible, always smiling...She gets to antecipate our requirements. We were surprised with a great caress: a cold cuts and cheese plater followed a malbec wine, serviced at the bedroom, for celebrating our wedding anniversary. The Gym is one the most completed We have been, where Marcelo goes to great lengths to be pleasant. There were just some little disturbs provocated by other guests located at the same level, but the staff managed in good manners. In our last night, there was a great performance by a pianist called Francis, at the lobby, closing with gold key our wondeful moments/time.

I have stayed four times in this hotel and I always will come back. The last stay I had some small problems and they were solved the same day with so much care. I felt treated like a king and really liked the personal care. The amazing things about this hotel to me is firstly the staff. They are very nice. It goes from people working at the reception desk, the congierge, the people working at the breakfast, the boulangerie next (and part of) the hotel (which by the way is a must go, delcious pastries) , securtiy and other staff. Several times when they noticed that I speak a little Portuguese, they try to make small talk and make me feel very welcome. They also appreciate me trying in Portuguese. Of course the staff at the reception and breakfast also communicates in English. Second, the location, next to Ibirapuera park (walking distance), just 10 min away by Uber (which is cheap also) from Paulista av., popular neighbourhoods as Moema, Itaim Bibi and Pinheiros makes it the perfect location for my stay. Within several minutes I am in almost all the good spots of the city (even though the city is huge). Depending on the room, you will have a good view of the city or park also. For the rest the service is great, the breakfast is amazing, I could just critcize the cakes that could be more fresh, for the rest the sweet pastries (changing daily) are perfect. There is a lot of choice in fruits, salty food, healthy food and also you can order fresly made tapioca, waffles, omelettes with the toppings you like. Also several natural juices. I am very picky with breakfast, but for this value, the breakfast is great. The hotel itself is very elegant and classy. It is stylish with French/European elegant style. When you like very modern and new, it might be not your place. The rooms are great. The bedding (sheets, pillows) are of high quality, the shower flow is strong and hot (when preffered), you can notice the small details that make it really a 5 star stay. There is a good gym (with staff), tennis fields, spa, swimmingpool, so there are lots of options. Even though for me it is the perfect place (quality, price, location, service, etc) and I would always prefer to stay at this hotel in Sao Paulo, the internet over all could be a little faster (standard is 25MB), but when I asked, the staff at the hotel helped with a better connection. The airconditioning for me personally could be a little colder/stronger (I like cold in the night), but for most it will be sufficient. Overall for me the hotel is 9,9 out of 10, highly recommend!

非常不錯的酒店

comprei uma promessa (experiência) e foi entregue totalmente outra. Estamos muito insatisfeitos com o que aconteceu...no momento do check-in foi informado que o jantar do dia dos namorados havia mudado e que SÓ PODERIA JANTAR NOS RESTAURANTES QUEM COMPRASSE O PACOTE DO JANTAR (R$ 3.500). Não só nós ficamos decepcionados como vários casais. Isso foi TOTALMENTE discriminatório na verdade....podíamos processar eles alegando esse motivo. Os casais foram todos obrigados (inclusive nós) a jantarmos dentro do quarto...foi super chato e constrangedor. Isso é totalmente fora do código do consumidor. Sermos obrigados a comprar um jantar nesse valor ou não pode comer dentro do restaurante. UM ABSURDO. enfim..foi isso!! uma pena. abs,

酒店離機場10分鐘左右，到達時間比較晚，所以就近入住。酒店位置比較獨立，周圍沒有其它的商場，出差入住為方便。但房間衞生好，不像國內一樣有洗漱用品和拖鞋。早餐是典型的西餐早點，沒有中餐，但是水果不錯。

Great hotel, near to the airport

We’ve been to this fancy place, a 5 star very expensive hotel is because we’re expecting to relax and enjoy our family on the long weekend, Fasano is a well renowned chain in Brazil, but to be honest the service provided at this property is horrible, we thought to leave the property on the first day, besides the location and the facilities, everything was really bad, actually not just bad, TERRIBLE, since the service provided at the check in, room service, room clean, service at the pool, restaurant, etc… and on top of that the food was not good, they are also famous for a good food, but even the food was not worth. I wrote to the hotel giving a detailed feedback, because I think If I am the owner/manager I would like to know not only the good experience but the bad as well, to try to be better and avoid situations like that, learn with the mistakes in order to make sure it doesn’t happen again, but it seems they do not care, they did not respond even to say sorry, after such a bad experience. Fasano chain for me is now out of my list, I’ll never go again.