Hotel 5 Bintang di Wilayah Nagano, Jepun

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.

The breakfast buffet was impressive, beautifully arranged and delicious. It was the nicest breakfast buffet I’d ever seen. The restaurant staff were really nice. Hotel offered a complimentary “shuttle service” which is a ride in two really nice Mercedes cars. This service is just to certain spots. Drivers spoke good English and were really nice. The reception staff was a bit of hid and miss, some spoke good enough English and some were considerably better. They were never rude but maybe not as friendly as in other places we stayed. The rooms were really nice and comfortable. They had special amenities for children and super cute pjs. It is a really nice boutique hotel.

This is a stunning property and all around excellent place to stay with one caveat. The amenities are excellent, the grounds tranquil and gorgeous. The library was a nice place to chill, has snacks all day, whisky an sake/champagne in the evening to enjoy a nightcap, special little treats outside in the garden etc. The onsen was magic and the nature trail to connect you to the forest and surrounding areas was delightful. The staff was incredible, attentive, and kind. Anything we needed they happily accommodated. We had a treatment at the spa And the kaiseki dinner with sake pairing which were both lovely and worth the expense. But the rooms may not live up to your expectations. We rented a junior maisonette for our family of four. While what is pictured on the website is lovely and inviting, what we got was a two story townhouse in the middle of a three-plex that felt a little old, was at the edge of the property, and faced a road that was hidden by a tall fence. Had I know this is what I was getting I would have definitely chosen differently and probably not stayed here. Because for as expensive this property is I expected the actual room to be far superior than what it was. But if you can secure one of the better rooms on the water then I say go for it.

I had a horrible night in this hotel that started from the moment I arrived. (1) The ”forest view” rooms are actually a view right over the parking lot, and they intentionally don't show this on the website. So you have an open air bath on your balcony in full view of the parking lot. I never complain, but I asked for a different room because it was so horrible. The woman first said they had no rooms, so I said I'd rather have a refund and go to a different hotel. Then she said they have another room, magically, but I had to pay $200 to change rooms. Unbelieveable. Even once I changed rooms, there's still a heavily trafficked road just in front of the hotel, so you don't feel like you are in tranquil wilderness, just feels like being in the middle of town. Awful. (2) There is no room service breakfast. The website advertises room service breakfast and the menu in the room even says there is room service for breakfast. But I asked multiple people and they all said no, sorry, I had to go to the restaurant. Having a relaxing breakfast in my room is my favorite part of staying at a nice hotel - I would not have stayed here if I had known there is no room service breakfast. (3) Because there was no room service breakfast, I had to go to the restaurant in the morning. The hotel has two wings and you have to take two elevators to go to the restaurant. I took one elevator down to the lobby, then there was a woman standing guard in front of the other elevator. She said I couldn't enter the restaurant in my slippers which were in my room. I actually had to go back up the elevator to my room and put on my boots and then go to the restaurant again. It was unbelieveable. Insanity. (4) The website shows an outdoor camp area where you can have a drink and cook smores over an open fire in the evening. At check in they told me it was closed because it had snowed the previous day. That is the perfect time to have smores outside. I was so mad about this as well because it was a big part of the reason why I chose this hotel. Overall, this hotel has almost no customer service ability. They can't fix any problem and instead are very rude with you if you nicely ask for anything. The woman who dealt with me when I didn't want the parking lot view room was extremely rude, I've never seen anything like it before. This hotel is a disaster - I highly recommend you stay away!

We wanted to treat ourselves for an anniversary so booked in for a night. It is not cheap - we paid SGD 770 for the night, but it was a good experience all the way from check in to check out. The price includes dinner, which was plated beautifully and featured items like lobster sashimi, beef stew and bracken tempura. Breakfast was done buffet style and had both Japanese and Weatern dishes. There are onsens as well. We opted to pay 3000 yen for a private couple onsen for 45 minutes, but there are also public baths on the 4th floor. The bath on the 3rd floor, just off reception, switches between males in the morning and the ladies in the evening. The room was largish and I loved that the yukatas came in a variety of sizes. There is no room clean up till check out, but they do lay futon beds in the room. The room was well appointed and had a great view, small fridge, a safe, and coffee and tea making facilities. There was even a coffee bean grinder. There were ample power points. Wifi was okay though it did drop now and then. There are separate toilet and shower rooms. There is a souvenir cum general store in the lobby where you can even buy condensed milk ice cream. Staff are friendly and efficient. They do have a free shuttle bus from 5 pm at the Matsumoto train station to the hotel, and one the following morning at 9 am and 10 am back to the station.

Excellent service and location. Special thank you for Mickey and all the staff for all their help. Restaurant recommendations were perfect, car service to and from slopes quick and efficient. Would come back and stay with pleasure

コストパフォーマンスが最高のホテルです。価格は中級クラスですが、クオリティは高級ホテルなみです。ですので、ひとまず泊まってみてください。改善点を以降書きますが、それは些末なことなので、宿泊を躊躇する必要は無いレベルです。 1つ目は、アメニティが少ないことです。特に化粧水やボディクリーム系がないです。最近の流れなので仕方ないですが、あれば最高と思います。 2つ目は温泉です。施設も雰囲気も最高のですが、浴槽内の水流が強いのでゆっくり座って…というのは難しいです。横に流されます。 スタッフはもう一歩ホスピタリティがついてくれば完璧です。ハイアット並みのトレーニングを実施すれば、恐らく価格的に20%プラスしても価値はあると思います。

この4−5年、毎年夏に2回は泊まっています。広大な緑の敷地の中のまさに別荘のような作りで、毎回心が癒されます。通常別荘なら食事の準備・買い物、外のレストランを予約したら車での移動（酒が飲めない）などなど面倒ですが、こちらは敷地内のイースト、ウェスト、ザプリンスの充実したレストランも施設（温泉、スパ、ジム）を使え、敷地内の移動はヴィラ宿泊客は全てワゴンを手配してくださるので至れり尽せりです。特に新設されたウェストの露天風呂は最高です。それぞれのレストランのクオリティもサービスも最高で、ハズレがありません。特にプリムローズのディナービュッフェは世界中のホテルに泊まってきましたが、これまで最高だと感じたシンガポールのリッツに匹敵するクオリティだと感じました。和食からまつの懐石も最高で毎回通っています。ヴィラ宿泊客は専用センターハウスで朝食が取れるので朝の行列ハッスルがありません。日中いつでもセンターハウスで休息して飲み物と軽食が頂けるのも本当に重宝しています（妻は昼間からシャンパンです笑）。敷地内を自転車で散策するのも気持ちいいですし、徒歩で隣接のモールにすぐ行けるのも便利です。これまで何度も軽井沢の別荘購入を検討しているのですが、その度に別荘を購入する金でプリンスヴィラに向こう10年で何泊出来るのかと、プリンスヴィラで良いと毎度妻に反対されて購入を断念しています。プリンスヴィラは別荘を競争相手に意識しているというのは大正解です。

What an amazing hotel. The architecture, the attention to detail. I've stayed in nice hotels around the world and this would stand out anywhere. Certainly one of the most memorable and to find this in the Nakasendo is amazing. I remember coming across this hotel by chance off a YouTube video (channel: Abroad in Japan), and it was the push I needed to come to the Nakasendo, because I wanted to stay in a completely modern hotel. And so I built my trip around staying here. Making a non-refundable reservation at Byaku 8 months ago felt like taking a chance because there were only 3 reviews on Tripadvisor, and only a handful more on Google, and I didn't know my bearings around the area... and it was the right choice. Knowing what I know now, I'd absolutely do it all over again. A lot more reviews on Google now too. I guess no one uses this site anymore ;) Byaku is amazing. I know I already said that. They started off with 2 or 3 buildings. Now they have 16 rooms across 4 buildings. I stayed in Room 110, it was beautiful. Absolutely go for the dining-included option, because their restaurant, Kura, is where you're going to have the best meals in the Nakasendo. 1 night is not enough. 3 nights might be too much. 2 nights felt perfect. Things to do in Narai town... not much. Day hikes around using the hotel as a base. Our main highlight in Nakasendo was taking the train to Nagiso to get to Tsumago, and hiking Tsumago to Magome. Take note the local trains to/from Narai station are not very frequent so make a note of the timings!

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.

The breakfast buffet was impressive, beautifully arranged and delicious. It was the nicest breakfast buffet I’d ever seen. The restaurant staff were really nice. Hotel offered a complimentary “shuttle service” which is a ride in two really nice Mercedes cars. This service is just to certain spots. Drivers spoke good English and were really nice. The reception staff was a bit of hid and miss, some spoke good enough English and some were considerably better. They were never rude but maybe not as friendly as in other places we stayed. The rooms were really nice and comfortable. They had special amenities for children and super cute pjs. It is a really nice boutique hotel.

This is a stunning property and all around excellent place to stay with one caveat. The amenities are excellent, the grounds tranquil and gorgeous. The library was a nice place to chill, has snacks all day, whisky an sake/champagne in the evening to enjoy a nightcap, special little treats outside in the garden etc. The onsen was magic and the nature trail to connect you to the forest and surrounding areas was delightful. The staff was incredible, attentive, and kind. Anything we needed they happily accommodated. We had a treatment at the spa And the kaiseki dinner with sake pairing which were both lovely and worth the expense. But the rooms may not live up to your expectations. We rented a junior maisonette for our family of four. While what is pictured on the website is lovely and inviting, what we got was a two story townhouse in the middle of a three-plex that felt a little old, was at the edge of the property, and faced a road that was hidden by a tall fence. Had I know this is what I was getting I would have definitely chosen differently and probably not stayed here. Because for as expensive this property is I expected the actual room to be far superior than what it was. But if you can secure one of the better rooms on the water then I say go for it.

I had a horrible night in this hotel that started from the moment I arrived. (1) The ”forest view” rooms are actually a view right over the parking lot, and they intentionally don't show this on the website. So you have an open air bath on your balcony in full view of the parking lot. I never complain, but I asked for a different room because it was so horrible. The woman first said they had no rooms, so I said I'd rather have a refund and go to a different hotel. Then she said they have another room, magically, but I had to pay $200 to change rooms. Unbelieveable. Even once I changed rooms, there's still a heavily trafficked road just in front of the hotel, so you don't feel like you are in tranquil wilderness, just feels like being in the middle of town. Awful. (2) There is no room service breakfast. The website advertises room service breakfast and the menu in the room even says there is room service for breakfast. But I asked multiple people and they all said no, sorry, I had to go to the restaurant. Having a relaxing breakfast in my room is my favorite part of staying at a nice hotel - I would not have stayed here if I had known there is no room service breakfast. (3) Because there was no room service breakfast, I had to go to the restaurant in the morning. The hotel has two wings and you have to take two elevators to go to the restaurant. I took one elevator down to the lobby, then there was a woman standing guard in front of the other elevator. She said I couldn't enter the restaurant in my slippers which were in my room. I actually had to go back up the elevator to my room and put on my boots and then go to the restaurant again. It was unbelieveable. Insanity. (4) The website shows an outdoor camp area where you can have a drink and cook smores over an open fire in the evening. At check in they told me it was closed because it had snowed the previous day. That is the perfect time to have smores outside. I was so mad about this as well because it was a big part of the reason why I chose this hotel. Overall, this hotel has almost no customer service ability. They can't fix any problem and instead are very rude with you if you nicely ask for anything. The woman who dealt with me when I didn't want the parking lot view room was extremely rude, I've never seen anything like it before. This hotel is a disaster - I highly recommend you stay away!

コストパフォーマンスが最高のホテルです。価格は中級クラスですが、クオリティは高級ホテルなみです。ですので、ひとまず泊まってみてください。改善点を以降書きますが、それは些末なことなので、宿泊を躊躇する必要は無いレベルです。 1つ目は、アメニティが少ないことです。特に化粧水やボディクリーム系がないです。最近の流れなので仕方ないですが、あれば最高と思います。 2つ目は温泉です。施設も雰囲気も最高のですが、浴槽内の水流が強いのでゆっくり座って…というのは難しいです。横に流されます。 スタッフはもう一歩ホスピタリティがついてくれば完璧です。ハイアット並みのトレーニングを実施すれば、恐らく価格的に20%プラスしても価値はあると思います。

この4−5年、毎年夏に2回は泊まっています。広大な緑の敷地の中のまさに別荘のような作りで、毎回心が癒されます。通常別荘なら食事の準備・買い物、外のレストランを予約したら車での移動（酒が飲めない）などなど面倒ですが、こちらは敷地内のイースト、ウェスト、ザプリンスの充実したレストランも施設（温泉、スパ、ジム）を使え、敷地内の移動はヴィラ宿泊客は全てワゴンを手配してくださるので至れり尽せりです。特に新設されたウェストの露天風呂は最高です。それぞれのレストランのクオリティもサービスも最高で、ハズレがありません。特にプリムローズのディナービュッフェは世界中のホテルに泊まってきましたが、これまで最高だと感じたシンガポールのリッツに匹敵するクオリティだと感じました。和食からまつの懐石も最高で毎回通っています。ヴィラ宿泊客は専用センターハウスで朝食が取れるので朝の行列ハッスルがありません。日中いつでもセンターハウスで休息して飲み物と軽食が頂けるのも本当に重宝しています（妻は昼間からシャンパンです笑）。敷地内を自転車で散策するのも気持ちいいですし、徒歩で隣接のモールにすぐ行けるのも便利です。これまで何度も軽井沢の別荘購入を検討しているのですが、その度に別荘を購入する金でプリンスヴィラに向こう10年で何泊出来るのかと、プリンスヴィラで良いと毎度妻に反対されて購入を断念しています。プリンスヴィラは別荘を競争相手に意識しているというのは大正解です。

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.

The breakfast buffet was impressive, beautifully arranged and delicious. It was the nicest breakfast buffet I’d ever seen. The restaurant staff were really nice. Hotel offered a complimentary “shuttle service” which is a ride in two really nice Mercedes cars. This service is just to certain spots. Drivers spoke good English and were really nice. The reception staff was a bit of hid and miss, some spoke good enough English and some were considerably better. They were never rude but maybe not as friendly as in other places we stayed. The rooms were really nice and comfortable. They had special amenities for children and super cute pjs. It is a really nice boutique hotel.

This is a stunning property and all around excellent place to stay with one caveat. The amenities are excellent, the grounds tranquil and gorgeous. The library was a nice place to chill, has snacks all day, whisky an sake/champagne in the evening to enjoy a nightcap, special little treats outside in the garden etc. The onsen was magic and the nature trail to connect you to the forest and surrounding areas was delightful. The staff was incredible, attentive, and kind. Anything we needed they happily accommodated. We had a treatment at the spa And the kaiseki dinner with sake pairing which were both lovely and worth the expense. But the rooms may not live up to your expectations. We rented a junior maisonette for our family of four. While what is pictured on the website is lovely and inviting, what we got was a two story townhouse in the middle of a three-plex that felt a little old, was at the edge of the property, and faced a road that was hidden by a tall fence. Had I know this is what I was getting I would have definitely chosen differently and probably not stayed here. Because for as expensive this property is I expected the actual room to be far superior than what it was. But if you can secure one of the better rooms on the water then I say go for it.

コストパフォーマンスが最高のホテルです。価格は中級クラスですが、クオリティは高級ホテルなみです。ですので、ひとまず泊まってみてください。改善点を以降書きますが、それは些末なことなので、宿泊を躊躇する必要は無いレベルです。 1つ目は、アメニティが少ないことです。特に化粧水やボディクリーム系がないです。最近の流れなので仕方ないですが、あれば最高と思います。 2つ目は温泉です。施設も雰囲気も最高のですが、浴槽内の水流が強いのでゆっくり座って…というのは難しいです。横に流されます。 スタッフはもう一歩ホスピタリティがついてくれば完璧です。ハイアット並みのトレーニングを実施すれば、恐らく価格的に20%プラスしても価値はあると思います。

この4−5年、毎年夏に2回は泊まっています。広大な緑の敷地の中のまさに別荘のような作りで、毎回心が癒されます。通常別荘なら食事の準備・買い物、外のレストランを予約したら車での移動（酒が飲めない）などなど面倒ですが、こちらは敷地内のイースト、ウェスト、ザプリンスの充実したレストランも施設（温泉、スパ、ジム）を使え、敷地内の移動はヴィラ宿泊客は全てワゴンを手配してくださるので至れり尽せりです。特に新設されたウェストの露天風呂は最高です。それぞれのレストランのクオリティもサービスも最高で、ハズレがありません。特にプリムローズのディナービュッフェは世界中のホテルに泊まってきましたが、これまで最高だと感じたシンガポールのリッツに匹敵するクオリティだと感じました。和食からまつの懐石も最高で毎回通っています。ヴィラ宿泊客は専用センターハウスで朝食が取れるので朝の行列ハッスルがありません。日中いつでもセンターハウスで休息して飲み物と軽食が頂けるのも本当に重宝しています（妻は昼間からシャンパンです笑）。敷地内を自転車で散策するのも気持ちいいですし、徒歩で隣接のモールにすぐ行けるのも便利です。これまで何度も軽井沢の別荘購入を検討しているのですが、その度に別荘を購入する金でプリンスヴィラに向こう10年で何泊出来るのかと、プリンスヴィラで良いと毎度妻に反対されて購入を断念しています。プリンスヴィラは別荘を競争相手に意識しているというのは大正解です。

I had a horrible night in this hotel that started from the moment I arrived. (1) The ”forest view” rooms are actually a view right over the parking lot, and they intentionally don't show this on the website. So you have an open air bath on your balcony in full view of the parking lot. I never complain, but I asked for a different room because it was so horrible. The woman first said they had no rooms, so I said I'd rather have a refund and go to a different hotel. Then she said they have another room, magically, but I had to pay $200 to change rooms. Unbelieveable. Even once I changed rooms, there's still a heavily trafficked road just in front of the hotel, so you don't feel like you are in tranquil wilderness, just feels like being in the middle of town. Awful. (2) There is no room service breakfast. The website advertises room service breakfast and the menu in the room even says there is room service for breakfast. But I asked multiple people and they all said no, sorry, I had to go to the restaurant. Having a relaxing breakfast in my room is my favorite part of staying at a nice hotel - I would not have stayed here if I had known there is no room service breakfast. (3) Because there was no room service breakfast, I had to go to the restaurant in the morning. The hotel has two wings and you have to take two elevators to go to the restaurant. I took one elevator down to the lobby, then there was a woman standing guard in front of the other elevator. She said I couldn't enter the restaurant in my slippers which were in my room. I actually had to go back up the elevator to my room and put on my boots and then go to the restaurant again. It was unbelieveable. Insanity. (4) The website shows an outdoor camp area where you can have a drink and cook smores over an open fire in the evening. At check in they told me it was closed because it had snowed the previous day. That is the perfect time to have smores outside. I was so mad about this as well because it was a big part of the reason why I chose this hotel. Overall, this hotel has almost no customer service ability. They can't fix any problem and instead are very rude with you if you nicely ask for anything. The woman who dealt with me when I didn't want the parking lot view room was extremely rude, I've never seen anything like it before. This hotel is a disaster - I highly recommend you stay away!