Hotel 5-Bintang di Binh Thuan, Vietnam

We stayed 4 nights at this hotel Overall the facilities are second to none and the staff is really friendly. But there were some things that surprised us a bit. Example 1 Upon arrival we got the opportunity to pay 30 % upfront. If we didn’t do that, we didn’t have the opportunity to put drinks, food etc. on the room, but we would instead have to pay cash (or credit card) each time. We asked why, but we didn’t really get an explanation about why that was the policy. We have never tried to pay deposit like that on a 5 star hotel before. Example 2 As mentioned earlier there are nothing to put on the staff. They are super service minded, polite and friendly. But when we are at a hotel like this, we expected the staff to at least speak some English. Of course some of them spoke ok English, but in general we used a lot of pictures and Google translate, just to be able to communicate properly. Example 3 Mini bar selection. When you open the freeze in the room it is empty. So the concept is that you shall contact them every time you want something. The selection was a little poor in our opinion. For instance no chips, Oreos etc, but just mainly something to drink.

Buying this Thanksgiving gift, I had a very happy trip to Mui Ne with my family and friends. Experience the Mandala Cham Bay in the middle of a long autumn day, every step is as sweet as the sea. The restaurant's staff members are warm and friendly. Morning breakfast for day trip, delicious chat Luong

Đây là lần thứ 2 tôi quay lại khách sạn này , tôi cảm thấy nó rất khác rất nhiều , phòng ốc khách sạn đẹp trang trí bài bản , hồ bơi đẹp và nhiều chỗ chơi cho trẻ em , ở phòng view biển , đường đến khách sạn rất dễ dàng , gần trung tâm nên đi lại rất dễ dàng ! Chắc chắn tôi sẽ quay lại đây thêm lần nữa

Khu nghỉ dưỡng khá tốt. Tuy nhiên hơi bất tiện về việc phải đặt cọc 500k vnđ. Đã thanh toán trước mà còn phải yêu cầu đặt cọc thì quá vô lý vì đây không phải hình thức đi thuê nhà đối với khách sạn 5 ⭐️!

This is the first hotel we chose when we were in Vietnam. The beautiful landscape and the facilities were new and nice. Room was well decorated, breakfast with many choice from Vietnam to Western cuisine, we love tea and coffee. The service was super good, special shout out to Thuy from front desk, her service made us felt like home. Every single detail was well arranged for us. Thank you Thuy. We surely will come back here again!

리조트에서의 하루하루가 너무 좋았어요. 환경도 보호하면서도 고급스러움을 잃지 않은 느낌이에요. 인피니티 풀에서 바다를 바라보며 수영을 하니 너무 행복했어요. 아이들을 위한 수영장도 있어 가족 단위 여행에 딱이에요. 또 사진 찍기 좋은 곳이 많아서 SNS에 올릴 사진도 넘쳤어요. 직원들이 정말 친절했어요!

I had a wonderful stay at this hotel. The property itself was beautiful, and the service provided by the staff was exceptionally friendly and attentive. The pool and pool area were fantastic, also the Beach offering a great place to relax with a superb view. Additionally, the food was delicious, adding to the overall positive experience. I highly recommend this hotel for a delightful and enjoyable stay.

Spacious large bright apartment with kitchen side view of the sea staff is very friendly and helpful staff supported and helped in everything on the territory there are several swimming pools and slides for children. There is also a small water park for children on the territory there are shops with a small amount of food and several cafes. Everything is very clean and beautiful. We really enjoyed our stay. This hotel is located 20-30 minutes drive from Mui Ne city. The hotel has very beautiful views of the desert, the sea and the pools, everything is very, very great.

Nhà mình đi 2 người lớn 1 trẻ em. Tới nơi có welcome drink, trong phòng có thư chào, hoa quả. Không gian nhiều cây xanh, hồ nước nên cảm giác thư giãn, mát mẻ. Có 4 hồ bơi gồm 2 hồ trẻ em nhỏ, 1 hồ oval có bể sục và 1 bể vô cực sát biển rất đẹp. Phòng thiết kế đẹp, rộng rãi, nhiều ánh sáng. Giường rộng, chăn đệm sạch sẽ. Trước khi book mình có đọc đánh giá trên gg và thấy điểm thấp do thái độ nhân viên kém, tuy nhiên khi tới nơi thì mình hài lòng vì dịch vụ và sự đón tiếp của các bạn. Điểm trừ là căn thường không hồ bơi thì sẽ chung vách với phòng bên cạnh nên cách âm kém, nghe rõ tiếng nói chuyện. Khu vực Kê Gà Bay chỉ có 1 resort này, ngoài ra không có hoạt động gì xung quanh, phù hợp nghỉ dưỡng.

In fact , we had a good rest stayed in here during our weekend, my room 310. according to my point of view are, the resort facilities itself are still good in condition after almost 2 decades, particularly fabulous breakfast, yet i like the swimming pool here much ever, has warm crystal water sparkly keep you swimming, soak in water hours wiithout getting cold and twinkly plus pool bar are superb. Unfortunately, i observed the soft part here means human who are service staff across departments does not meet 5* standards such as : 1/ at reception their welcome guest procedures was not satisfied, the receptionist lady spoke speedy caused i could not catch her message at all, spa staff said to me there is not spa menu in the room i think that is poor equiped for 5*. 2/ at evening time, i had some beer at te restaurant located underneath the reception area, the lady service staff told me that my bill at 77,000vnd was unable to close because i did not depsosit 6,600,000vnd at check-in time. I got so mad with this kind of manner and treated their guest in house. cause then i insisted to meet Victor and Ms. Bích for my complaint. Victor seem very hospitable and sincere in apologies and listening to my complaint. 3/ the service staff at the pool bar need to be trained more and more in service attention, i wanna to have some drinks but nobody saw my hands and handphone flashlight have being waved continuously. 4/ i love most resort saturday buffet by the pool and beach area, all food are so delicious and thanks Victor for 1 round of drinks on you and courteous welcome by a lady who i guessed she is an outlet head, i missed asking her name, pity for that. 5/ I see the resort merely lack of man-power in front of the house, cause poor service attention, example my table was not clear-out in time, left used tableware for long until i must waved hands even in breakfast time happend the same. 6/ Majority service satff here are not hospitable and really lack of smiles on their face, they just do their jobs hardly like a robot without feeling of their guest around. Anyway, overall i had good stay here beyond above dislike points ruined and destroyed all my mood and your guys effort. I grateful for your team efforts during my stay. Hopefully next trip could be better service provided namely HUMAN AND HUMAN. Thanh The, Nguyen

We stayed 4 nights at this hotel Overall the facilities are second to none and the staff is really friendly. But there were some things that surprised us a bit. Example 1 Upon arrival we got the opportunity to pay 30 % upfront. If we didn’t do that, we didn’t have the opportunity to put drinks, food etc. on the room, but we would instead have to pay cash (or credit card) each time. We asked why, but we didn’t really get an explanation about why that was the policy. We have never tried to pay deposit like that on a 5 star hotel before. Example 2 As mentioned earlier there are nothing to put on the staff. They are super service minded, polite and friendly. But when we are at a hotel like this, we expected the staff to at least speak some English. Of course some of them spoke ok English, but in general we used a lot of pictures and Google translate, just to be able to communicate properly. Example 3 Mini bar selection. When you open the freeze in the room it is empty. So the concept is that you shall contact them every time you want something. The selection was a little poor in our opinion. For instance no chips, Oreos etc, but just mainly something to drink.

Buying this Thanksgiving gift, I had a very happy trip to Mui Ne with my family and friends. Experience the Mandala Cham Bay in the middle of a long autumn day, every step is as sweet as the sea. The restaurant's staff members are warm and friendly. Morning breakfast for day trip, delicious chat Luong

Đây là lần thứ 2 tôi quay lại khách sạn này , tôi cảm thấy nó rất khác rất nhiều , phòng ốc khách sạn đẹp trang trí bài bản , hồ bơi đẹp và nhiều chỗ chơi cho trẻ em , ở phòng view biển , đường đến khách sạn rất dễ dàng , gần trung tâm nên đi lại rất dễ dàng ! Chắc chắn tôi sẽ quay lại đây thêm lần nữa

Khu nghỉ dưỡng khá tốt. Tuy nhiên hơi bất tiện về việc phải đặt cọc 500k vnđ. Đã thanh toán trước mà còn phải yêu cầu đặt cọc thì quá vô lý vì đây không phải hình thức đi thuê nhà đối với khách sạn 5 ⭐️!

This is the first hotel we chose when we were in Vietnam. The beautiful landscape and the facilities were new and nice. Room was well decorated, breakfast with many choice from Vietnam to Western cuisine, we love tea and coffee. The service was super good, special shout out to Thuy from front desk, her service made us felt like home. Every single detail was well arranged for us. Thank you Thuy. We surely will come back here again!

리조트에서의 하루하루가 너무 좋았어요. 환경도 보호하면서도 고급스러움을 잃지 않은 느낌이에요. 인피니티 풀에서 바다를 바라보며 수영을 하니 너무 행복했어요. 아이들을 위한 수영장도 있어 가족 단위 여행에 딱이에요. 또 사진 찍기 좋은 곳이 많아서 SNS에 올릴 사진도 넘쳤어요. 직원들이 정말 친절했어요!

I had a wonderful stay at this hotel. The property itself was beautiful, and the service provided by the staff was exceptionally friendly and attentive. The pool and pool area were fantastic, also the Beach offering a great place to relax with a superb view. Additionally, the food was delicious, adding to the overall positive experience. I highly recommend this hotel for a delightful and enjoyable stay.

Spacious large bright apartment with kitchen side view of the sea staff is very friendly and helpful staff supported and helped in everything on the territory there are several swimming pools and slides for children. There is also a small water park for children on the territory there are shops with a small amount of food and several cafes. Everything is very clean and beautiful. We really enjoyed our stay. This hotel is located 20-30 minutes drive from Mui Ne city. The hotel has very beautiful views of the desert, the sea and the pools, everything is very, very great.

In fact , we had a good rest stayed in here during our weekend, my room 310. according to my point of view are, the resort facilities itself are still good in condition after almost 2 decades, particularly fabulous breakfast, yet i like the swimming pool here much ever, has warm crystal water sparkly keep you swimming, soak in water hours wiithout getting cold and twinkly plus pool bar are superb. Unfortunately, i observed the soft part here means human who are service staff across departments does not meet 5* standards such as : 1/ at reception their welcome guest procedures was not satisfied, the receptionist lady spoke speedy caused i could not catch her message at all, spa staff said to me there is not spa menu in the room i think that is poor equiped for 5*. 2/ at evening time, i had some beer at te restaurant located underneath the reception area, the lady service staff told me that my bill at 77,000vnd was unable to close because i did not depsosit 6,600,000vnd at check-in time. I got so mad with this kind of manner and treated their guest in house. cause then i insisted to meet Victor and Ms. Bích for my complaint. Victor seem very hospitable and sincere in apologies and listening to my complaint. 3/ the service staff at the pool bar need to be trained more and more in service attention, i wanna to have some drinks but nobody saw my hands and handphone flashlight have being waved continuously. 4/ i love most resort saturday buffet by the pool and beach area, all food are so delicious and thanks Victor for 1 round of drinks on you and courteous welcome by a lady who i guessed she is an outlet head, i missed asking her name, pity for that. 5/ I see the resort merely lack of man-power in front of the house, cause poor service attention, example my table was not clear-out in time, left used tableware for long until i must waved hands even in breakfast time happend the same. 6/ Majority service satff here are not hospitable and really lack of smiles on their face, they just do their jobs hardly like a robot without feeling of their guest around. Anyway, overall i had good stay here beyond above dislike points ruined and destroyed all my mood and your guys effort. I grateful for your team efforts during my stay. Hopefully next trip could be better service provided namely HUMAN AND HUMAN. Thanh The, Nguyen

The view, room condition, breakfast is superb. Location is quite far from town but just near by the red sand dune. The problem of this hotel is majority of the staff cannot speak English. Hence, Im wondering how do they deal with foreigners. Shud improve on thay.

Nhà mình đi 2 người lớn 1 trẻ em. Tới nơi có welcome drink, trong phòng có thư chào, hoa quả. Không gian nhiều cây xanh, hồ nước nên cảm giác thư giãn, mát mẻ. Có 4 hồ bơi gồm 2 hồ trẻ em nhỏ, 1 hồ oval có bể sục và 1 bể vô cực sát biển rất đẹp. Phòng thiết kế đẹp, rộng rãi, nhiều ánh sáng. Giường rộng, chăn đệm sạch sẽ. Trước khi book mình có đọc đánh giá trên gg và thấy điểm thấp do thái độ nhân viên kém, tuy nhiên khi tới nơi thì mình hài lòng vì dịch vụ và sự đón tiếp của các bạn. Điểm trừ là căn thường không hồ bơi thì sẽ chung vách với phòng bên cạnh nên cách âm kém, nghe rõ tiếng nói chuyện. Khu vực Kê Gà Bay chỉ có 1 resort này, ngoài ra không có hoạt động gì xung quanh, phù hợp nghỉ dưỡng.