Hotel 3-Star di Merseyside, United Kingdom

The hotel was really lovely. Most of the time we were greeted with friendliness. It was very clean and tidy. We changed our room from a twin to a double and there were no issues with that. I was disappointed that the spa leisure facilities were closed as it was one of the reasons we booked this hotel. Some of the decor is a bit dated but there are some lovely period features that enhance the hotels ambiance. A very good location for anyone arriving into Liverpool Lime Street.

We had a great trip and stay at this hotel. Nice lady called Natalie in reception. We were on the third floor and all new carpet throughout. Lovely spacious family room. Comfortable beds and great bathroom with bath and shower. Good hot water pressure flow. The hotel is old fashioned style but I love this and the character. Great bar inside and also lounge area where you can watch the world go by. All very clean. We got a great deal and would recommend this very central location. Less than 10 minute walk from the train station.

All the staff are very friendly and smiley, helpful, and provided great service. The rooms were clean, had good amenities like a hair dryer, fridge, shower gel, conditioner, shower cap, tea, coffee, kettle, TV. Rooms and bathrooms were clean. Breakfast had a good selection. Theme of the hotel is also great, there's a big fish tank on the ground floor. Very pleased, would 100% stay again.

Good - Front desk were polite and helpful and helped us restock on tea and toilet roll Average - Room was OK, cleanish but a closer look the mattresses and other spots were very unclean. Outside windows haven't been cleaned in a while either. Bad - The room design had a weird AI pic as wallpaper. No plug in bathtub so shower was only option. The bed was supposed to be king yet it was 2 small mattresses on a king size base. Very uncomfortable trying to sleep when they keep sliding apart. The room we were in (109) was directly above a pub and there's no sound proofing, you can hear Cheryl's bad karaoke version of gimme a man at 2am like you're there in the room with her. Overall - We didn't pay much so not too fussed but the staff were great but the company needs to clean, repair and make vast improvements to the rooms like getting the right size mattress would be a start.

Amazing place to stay. As soon as we arrived the staff were very helpful and couldn't do enough to help. This continued throughout our stay. All staff were amazing.Breakfast was fantastic. Will definitely stop here again

Everything’s neat and tidy. Great vibe well decorated with Everton and Liverpool memorabilia. City centre easily accessible by bus. Great and nice staff as well

Lady on the desk was lovely and we were booked in quickly We had already checked in on line but we then had to pay for parking which we knew about as we've stayed here before Didn't have breakfast

Room was well set out with comfy bed, armchair and everything that we needed. Staff were excellent with particular praise for Jack, the maintenance guy who, despite already having left for home, came back to retrieve my rings that I'd dropped down the basin. Breakfast was also very good and plentiful. Would definitely return.

Royal Kibo show all great Staff there was a young lady called fantastic Customer Service very great hospitality concierge all round very good. I would highly recommend that she would go the long distance within the company I feel like she’s a great person. She’s been very helpful Mad at the front desk and also the other staff also have been great too all round very clean great location and also the bar was fantastic and also the Staff once again are great. I would highly recommend the Royal Cliffton here in Southport I would definitely come back and stay here again !