Hotel berhampiran Istana Mirabell, Salzburg

Hotel location was very good, walkable distance from Salzburg train station. Surrounding has a lot of food options. Hotel room was big and clean, very comfortable stay. Love the staff and they were very friendly and helpful for advices to get around Salzburg. Hotel provided a guest mobility pass and allowed for public transport travel within Salzburg for free. Hotel was environmentally friendly, offered a 5€ voucher if we skipped housekeeping for a day.

The hotel location was just a short 14 mins walk away from the train station. Salzburg is really small so the location of the hotel was convenient. There was a Eurospar express right beside the hotel opened till 10pm, great place to get groceries or snacks if needed. Hotel staff was friendly. I felt that since the flooring was carpet, it might give like a ‘old’ vibes to some. Room was spacious but I would think it’s gives me more of a 3.5 star hotel. Never tried sauna though, so can’t commend on that!

The hotel allowed early check-in which is really impressive. I googled that this hotel was founded in 2024. This explained why the facilities and decoration were good. What I requested during my booking online were all fulfilled. A big thank you to Harry’s Home! The room is spacious and comfy. Having the toilet and bathroom separated is a very good idea. There are a lot of storage space. Hotel location is very good too. Just five minutes of walk then you will reach the train station and bus terminus. Three minutes walk then you will be in a more with shops and supermarket. The hotel staff members are all very nice and helpful.

The room itself was very spacious and generally comfortable, so in terms of physical space and basic facilities, the experience was acceptable. However, several service-related details significantly affected my overall impression. First, this was the first hotel I stayed at in Europe that does not offer complimentary luggage storage, which was very inconvenient, especially for travelers arriving early or leaving later in the day. More importantly, there was a serious issue regarding privacy and housekeeping procedures. In most hotels, rooms are cleaned only when guests place a “please clean” sign on the door or explicitly request housekeeping. In this hotel, staff went door to door knocking, and when there was no response, they entered the room directly. This felt intrusive and disrespectful of guest privacy, and it was quite uncomfortable. It also seems inefficient and unnecessary for the staff themselves. While the room size and general comfort were fine, these service and management details were disappointing and do not meet the expectations of a hotel at this level. With better respect for guest privacy and clearer housekeeping protocols, the experience could be greatly improved.

Poor self-check in arrangement. I have arrived after 3 pm, but the check-in information from the email was changed without notification. Finally, I have solved the problem by the help of other guest but not the staff.

I am stayed at Hotel Mercure Salzburg City for two nights during my time in Salzburg, and it turned out to be an excellent base for exploring the city. What made the stay even better was being upgraded for free to a premium room, which included a complimentary mini bar — a very welcome perk after a day of sightseeing. The premium room was spacious, clean and modern, with a comfortable bed, good lighting and plenty of storage space. The free mini bar was a nice extra touch, allowing me to relax in the evening without needing to head back out for drinks. The hotel felt quiet and well-run, which made it easy to rest, even though it’s located in a busy and well-connected part of the city. Location is one of the hotel’s strongest points. It is less than a 10-minute walk from Salzburg’s main train station, which is ideal if you’re arriving by rail or planning day trips to places like Hallstatt or Vienna. It’s also around a 15-minute walk to the centre of the Old Town, meaning you can reach Salzburg’s most famous sights — such as the Cathedral, Mozart’s birthplace and the Hohensalzburg Fortress — without needing public transport. Airport access is also extremely straightforward. Bus number 2 from Salzburg Airport stops just a minute’s walk from the hotel, making transfers simple, quick and inexpensive. This is particularly helpful if you have luggage or an early flight. I would recommend Hotel Mercure Salzburg City to anyone looking for a comfortable, well-located hotel that balances convenience with good value. It’s not overly luxurious, but it offers everything you need for a smooth and enjoyable stay in Salzburg, making it a smart choice for both short city breaks and longer trips.

The staff were exceptionally friendly, and the room was spacious. However, the hotel is quite far from the city center and the main train station, with limited transportation options nearby. That said, the hotel provides free public transportation tickets, which helps offset the inconvenience.

Great service, friendly staff and very clean rooms. You get what you are paying for!

The room is nice and cozy, we can see new year fireworks from the window. Bed is clean and the room is tidy, if hotel can provide hot water will be great.

The hotel is quite a bit away from the old city center but as guests, we get free public transport so make sure you ask the hotel for the Guest Mobility Ticket. The hotel is clean and has everything that one would need on a vacation. There are several supermarkets nearby.