Hotel berhampiran Kuil Longshan, Taipei

We enjoyed our stay at Doubletree Zhongshan. Location is super convenient. The MTR station is a 5 minute walk and there’s a lot of nice restaurants and shops within a 15-20 minute walking radius. There’s also a park and a fruit stand.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

1/ Lokasi: Hotel ini terletak betul-betul di hadapan Stesen Utama Taipei, menjadikannya sangat mudah. ​​Jalan keluar terdekat (Z4, dengan lif) sedang dalam pembaikan. Anda boleh menggunakan Jalan Keluar Z2 (tangga) untuk sampai ke hotel. Jika anda mempunyai bagasi, anda boleh menggunakan lif di jalan keluar M atau K untuk akses yang lebih mudah. ​​Jadi tempat ini mempunyai semua yang anda perlukan., kedai, kedai serbaneka, restoran,...terutamanya anda boleh meneroka kawasan membeli-belah bawah tanah (seperti bandar mini di sini) di stesen utama Taipei (termasuk pusat membeli-belah bandar Taipei dengan bandar Anime). Saya benar-benar kagum. 2/ Bilik: Walaupun kalis bunyi tidak sempurna, kami masih tidur nyenyak selepas seharian melancong. Biliknya sangat bersih dan moden. Tiada tingkap, tidak mengapa. Kami boleh menikmati penginapan kami dengan sangat baik. Harga yang berpatutan. 3/ Resepsionis: sangat baik dan membantu. Mereka ramah dan sentiasa bersedia membantu. 4/ Dari hotel ke Lapangan Terbang Taoyuan: Sangat mudah untuk sampai ke MRT Lapangan Terbang Taoyuan. Anda tidak perlu memasuki Stesen Utama Taipei — hanya ikuti arah (seperti yang ditunjukkan dalam gambar saya). Pintu masuk metro hanya beberapa langkah dari hotel, sangat mudah untuk pemindahan lapangan terbang.

The location is super convenient—just a short walk from Taipei Main Station, which made getting around the city and to the airport so easy. I always felt safe even when coming back a bit late, which is a huge plus when you’re traveling alone. The place itself is clean, cozy, and well-maintained. The rooms are simple but comfortable, and the common areas are nice if you want to relax or meet other travelers. What stood out the most was how accommodating and friendly the staff were—they’re always ready to help with directions, recommendations, or anything you need. As a female solo traveler, safety and comfort are everything, and Main Inn definitely delivered. It has a welcoming vibe that makes you feel at home while still being budget-friendly. Highly recommend this place if you’re planning a solo trip to Taipei 💛

Hotel yang bersih dan bergaya berhampiran stesen Ximenting. Tarikan bandar Taipei yang paling hangat. Penuh dengan makanan tempatan yang terkenal dan teh buih. Hotel yang direka bentuk adalah suasana industri yang bergaya. Hotel butik yang unik dengan kualiti yang baik. Harga tidak begitu murah tetapi kebanyakan hotel Taiwan berada pada julat harga yang sama. Bilik yang saya tinggal adalah bagus dan sejuk, pancuran air panas cukup hangat dengan tekanan yang baik.

Masih ok saya rasa kerana ia murah dan tidak rumit untuk diketahui..

Kemudian bilik bersih, kakitangan agak baik. Satu perkara yang perlu diperbaiki ialah kemudahan dan peralatan ditutup terlalu awal. Kami ingin menggunakan ketuhar gelombang mikro pada waktu malam tetapi ia ditutup bersama-sama dengan kaunter penerimaan tetamu.

Lokasi hotel strategik, berdekatan dengan McDonald's, Starbucks dan Shin Kong Mitsukoshi. Namun, kemudahan yang disediakan biasa-biasa sahaja dan tiada berus gigi atau ubat gigi disediakan.

Perkhidmatannya sangat baik. Biliknya bagus

Overall is acceptable. Good location, there are shops and restaurants nearby, is convenient to go attractive places. The only thing is the hotel is old, seems like lack of maintenance and upgrades.