Hotel berhampiran Tokong Nanshan, Sanya

We’ve stayed at a lot of IHG hotels and this one misses the mark. From check-in to check out the service was really just almost amiss , the only person who greets you with a friendly face was the housecleaning. A lot of people come here because it’s very kid friendly which it is BUT the overcrowded toys and game machines really brings the whole level and atmosphere of the hotel down. Our stay was not bad but not good either in comparison to a lot of other hotels. We travelled with a baby and booked a crib in advance but upon arriving there was no cor for us to use for the first night.  Breakfast hall feels like a school cafeteria with people pushing ahead of you, this is not the hotels fault but … you get my point. If you want a nice relaxing holiday this is not the right place for you, if you want to keep your keeps busy and go shopping this would be ok for one night , maximum 2. All in all not bad but won’t be returning.

Banyan Tree Sanya went above and beyond to make my birthday absolutely perfect. They put special effort into decorating the bed for the occasion and kindly upgraded me to a two-bedroom villa. The villa itself was lovely, and the outdoor bathtub was a particularly interesting and enjoyable feature. I also added a few personal touches to the decoration. A special thank you to Lily Huang at the reception for organizing everything so thoughtfully—she also surprised me with a birthday cake and a small gift to celebrate. I would highly recommend Banyan Tree Sanya and look forward to staying here again in the future.

What a fantastic experience! This hotel is the perfect escape from the hustle and bustle of daily life. It is beautifully situated right in the heart of nature, allowing you to leave all your stress behind the moment you arrive. It truly is the ideal place to recharge. What made this stay even more exceptional was the staff. I would like to specifically thank Allen Xu and Xiao Zhang (the Guest Services Manager) for their incredible helpfulness and genuine hospitality. They went above and beyond to ensure my comfort, paying attention to even the smallest details. If you are looking for a place where nature meets top-tier service, I cannot recommend this hotel enough. I will definitely be returning!

We stayed at the Sheraton during Easter holidays for 3 nights. Miki the manager was very warm, friendly & paid a lot of attention to the small things to make our stay really enjoyable - toys to play in the pool, gifts for the kids whilst departing & always helping out if we needed anything. Pinkey, udyan, Alisha & so many other members made our stay very comfortable as we had dietary restrictions & a lot of the chefs at Feast made sure there was food prepared separately for us & translated where needed. We tried to order a few items on ******* for the kids but couldn’t open the pick up locker & so the staff called customer service and explained and made sure we could access the locker or called where the delivery was on another occasion. I would highly recommend the hotel not only for the rooms but also the staff that made all the difference when we didn’t speak any Chinese.

We had an overall pleasant stay, though there is room for improvement in the housekeeping standards. The kids' mattress provided was quite thin, and we noticed some sand in the room upon arrival but the staff is quick to attend to it. That said, I would like to specially commend Ms Gina for her outstanding service. When my daughter injured her toe, she responded promptly with genuine care, concern, and professionalism. Her attentiveness and willingness to assist made a stressful situation much easier for our family. Thank you, Ms Gina, for your exceptional hospitality and dedication to guest care. Your service truly stood out and made a positive impact on our stay.

Early check-in was possible. Room was very spacious, although it was not brand new. I found the imperfections in furniture and room garnitures to be quite charming, giving it a South-East Asian touch of a very well aged guesthouse. The outside area is very beautiful and properly maintained with a lot of great scenery and places to chill. Two pools - warm one and natural temperature one - we had a pleasant time swimming in both. Seaside is fine, with sunbeds maintained by the hotel, located under mangrove trees’ shade. It is a pretty busy area for a reason, good for sunbath relax and swimming in the sea, so better come early for the best spots. The service was excellent in every department. Restaurants inside the hotel served good food, especially we liked Thai cuisine. Snack station nearby the beach is also good. They even have a fresh fruit shop with a variety of tropical goodies, reasonably priced for a hotel location. We didn’t try out spa however it seemed decent. Overall we enjoyed our stay very much!

KK. Kami menginap pada 17 Oktober 2025. Apabila tiba, kami dinaik taraf ke bilik (dari pemandangan taman kepada pemandangan laut) di tingkat 6. Air panas tersedia tanpa gangguan. Makanannya lazat, dengan banyak pilihan, termasuk masakan kebangsaan. Terdapat pacifier, kentang goreng, ubi keledek, jus, teh, susu, susu soya... banyak pilihan untuk kanak-kanak! Wanita pembersih, nombor 16, sangat baik; dia memastikan semuanya bersih, menawarkan petua berguna dan membantu. Bilik-bilik dibersihkan setiap hari dan menyediakan syampu, perapi, gel mandian, berus gigi, sebotol kecil ubat gigi, sabun dan topi mandi. Bilik kami termasuk selipar, jubah, peti keselamatan, TV dan SKALA! Cerek dengan cawan dan teh, peti sejuk (berfungsi dengan baik), dan tiada penyesuai diperlukan untuk kedai! Terdapat tuala pantai (biru) dan tuala hotel biasa (putih). Tandas boleh dilihat, tetapi terdapat tirai jika itu mengganggu anda. Tab mandi terletak di balkoni (tidak kelihatan dari tingkat satu). Pemandangan sangat cantik. Duduk pada waktu petang, makan atau minum, sememangnya indah! Kolam renang dibuka sehingga 11:00 malam di tingkat satu. Ia selesa, terdapat ikan (untuk kaki anda) berdekatan, air dibersihkan setiap hari, dan daun dibuang. Lif berfungsi dengan baik dan tidak terlalu sesak. Terdapat tempat letak kereta untuk moped (sangat mudah jika anda menyewanya dengan harga 50 yuan/hari). Ia terletak di kawasan yang baik dan selesa. Anda boleh pergi ke mana sahaja anda mahu. Laut dekat, 15 minit berjalan kaki jauhnya. Bas ulang-alik percuma beroperasi dari hotel secara berjadual, tidak perlu menempah. Kami menaikinya sekali untuk merasai cara ia berfungsi, tetapi kami menyedari anda juga boleh berjalan kaki untuk mengenali tempat itu dengan lebih baik dan melihat sesuatu. Terdapat banyak kedai kopi, restoran dan pasar raya (semua orang mempunyai menu dalam bahasa Rusia). Semua penduduk tempatan mengelilingi bandar dengan moped! Trafik sangat sesak! Kami hanya memesan teksi dua kali (melalui DIDI, 60-80 yuan untuk kad PREMIUM) pergi dan balik dari lapangan terbang. Meja penyambut tetamu di tingkat satu boleh membantu anda memesan teksi, menambah nilai akaun Alipay anda (ia diterima di mana-mana, tetapi tidak semua terminal menerima kad daripada Bank Pertanian Rusia), menerima wang tunai, memindahkan wang dan ada yang berbahasa Rusia. Ada yang berbahasa Inggeris. (Secara amnya, semua orang di bandar menggunakan penterjemah, dan ini tidak menjadi masalah.) Terdapat juga wakil agensi pelancongan di kaunter penerimaan tetamu yang boleh mengaturkan perjalanan ke luar bandar. Hotel ini bukan baru, tetapi ia dalam keadaan baik. Kelembapan adalah tinggi, begitu banyak perkara (seperti di bandar) mungkin kelihatan tidak sesuai. Sila ingat itu! Walaupun dengan semua ini dalam fikiran, kami menikmati penginapan kami.

I really enjoyed my stay at this hotel. The location is perfect, just a few minutes’ walk to the beach, which made it easy to relax and enjoy the ocean. The food was tasty with lots of options, and the hotel itself felt very comfortable and welcoming. I want to give a special thanks to the room attendant, Xi Qiang. He was so kind and attentive, always keeping my room clean and cozy. His friendly service truly made me feel at home. Overall, this hotel has everything you need – great location, good food, a nice atmosphere, and wonderful staff. I would be happy to come back again and highly recommend it to others.

The family duplex suite was very spacious and comfortable. The hotel has a number of pools, including those for kids (warm water!) and those reserved for adults only. The beach is beautiful. During our 5 day stay no swimming was allowed but we had a great time nonetheless! The hotel has a supermarket, hair salon and a number of other shops. The kids club is ok. Good enough for our three year old to spend an hour or so. The gym was ok. It had enough equipment for both cardio and lifting. The kids loved the farm and feeding the animals. Overall it was a great family stay. I would recommend but beware of the constant noise of helicopters. It bothered us a little bit but all the pros outweighed the noise. (Which stops early evening so not a problem during the night)

Close to the beach and close to the Atlantis water park, but otherwise, far from everything. The facility seemed old. our room's AC was making noise, especially at the night and couldn't sleep well, when we called the service to get it fixed, but later on it was still making noises. The slide in the pool was only for kids :(