Hotel Dengan Pools di Hubei, China

11/10 trip! This is a MUST book!  Everything from the hospitality (free snacks in room, pickup and drop offs to scenic sites, super friendly staff) to the quality of the room (very clean, bathtub views were amazing) has been impeccable! Blackout curtains and accurate temperature control allowed me to have the best sleep I’ve had in months Easily the closest hotel to a 5-star in this region - easily better / on-par with many 5-star hotels that I’ve stayed at. Nothing else in this region comes close to nearly as beautiful or comfortable stay as this

Overall, I had a pleasant stay. The room was clean, comfortable, and suitable for a short trip. The bed was cozy, and basic facilities were provided. However, the amenities could be improved. One thing that stood out was that only paper cups were provided instead of proper cups or glasses. It felt less practical, especially when making hot drinks, as the quality of the paper cups was not ideal. That said, everything else was quite satisfactory for the price, and the stay was still comfortable. With a small upgrade in amenities, the experience would be much better.

Great hotel, friendly staff and had no issues at all, gave free cookies too!

Room Cleanliness was ok, but has smoke smell upon entering and bathroom shower area has some molds. Amenities delivery were very prompt. Housekeeping attendant asked for laundry service but real intention was to make up the room even though already specified we will call when we ready. This was common practice which we knew everytime we travel, so pls stop asking this. Hotel in overall in the needs of renovation. Guest Relations lady no greetings everytime we seen her. Only nod and nod. Service at breakfast was very prompt and attentive on first day but other day, they even struggle to clean our plates. Allison was trying very hard to keep up due to lack of service staff on shift. She delivered great service and genuine. Kitchen staff needs to be train on product knowledge. Asked for Egg Benedict which listed on egg menu but were given omelette, second chef came made me poach egg without hollandaise sauce on top. Ordered omelette but was not offered filling, so came plain. No basic standard orange juice for breakfast in buffet. No tea bags selection at beverage counter. Bread selection was good.. We left hotel for sightseeing at 530am saw securty guard was sleeping at inner lobby with sitting position overlooking the main entrance. When we talked louder near him he woke up a bit and continue with his slouching and closing eyes position. Steam room air circulation and quality need to be improved due to smell not good. Reception service was good, asked for Late check out and was given in instant without negotiation. Location was only 5 mins walk from MixC and very easy access.

Room spacious n clean. Excellent customer service. Special thanks to one of the staff who helped to order food to send to our room as we do not have China phone number.. Convenient to do shopping as beside the hotel is a big shopping mall.

The hotel is a stroll to the airport. I arrived and checked in smoothly, the young receptionist was kind to show me the way. As a member of the hotel group you get to get a welcome drink. The room is cozy, quiet and bed 🛌 very comfortable. Unfortunately I didn’t have time to get a bite for breakfast but I am sure - excellent 👌

整體來説，入住有好有差。 酒店前台服務既專業又貼心，34樓高空大堂視野一絕，辦理入住流程熱情細緻，態度温和有禮，會主動告知我早餐、泳池、最佳觀景區域的位置，還告訴我觀賞長江日落的最佳時段。有任何諮詢都耐心一一回應，全程服務能力在線。尤其是禮賓Garbo還有Zoe姐姐，專業能力超強，全程細心講解，還給我分享自己拍的風景照。行李員Wensen非常禮貌熱情，接過行李送至房間。離店後特意在房間內寫了一封信留給她們。 城景豪華大床房空間十分寬敞，佈局規整通透，大面積玻璃窗視野開闊，傍晚能觀賞城市藍調暮色，樓宇燈光錯落有致，氛圍感十足。客房打掃得一塵不染，地面、衞浴邊角都處理的十分到位，床品柔軟蓬鬆，枕頭軟硬適中，房間隔音效果優秀，外界車流、走廊噪音基本聽不到，休息質量很好。衞浴乾濕分離，配套洗護品質在線，備品擺放充足，迷你吧飲品零食全部免費，細節配置特別用心。 自助早餐品類豐富全面，中式熱菜、現煮粉面、西式甜點、鮮果飲品樣樣俱全，本地特色小吃也有提供，食材新鮮，補菜速度也很快。用餐環境整體上安靜整潔沒有吵鬧聲，全程有服務員巡迴清理餐桌、不會出現菜品斷供的情況，靠窗座位光線柔和，邊吃邊看城景，用餐氛圍鬆弛愜意。 大堂吧環境雅緻，燈光柔和不刺眼，沙發座椅舒適度高，適合小坐休憩或商務洽談。服務生Jane會主動上前詢問飲品需求，推薦了本地特色茶飲，尤其是午後來上一杯茯苓酸棗仁茶，有着安神助眠的效果，對我來説幫助很大。大堂的雲朵燈與玫瑰兔，黑白濾鏡下更顯藝術氣息，大堂吧採用開放式設計，與前台和休息區自然銜接，既保持了通透感又不失私密性。 説完好的地方就該説説不足之處了。 自助早餐服務人員分寸把握不到位，在我用餐吃完的情況下，準備刷會手機娛樂之後接着用餐，工作人員未上前詢問便直接收走空盤。我原本以為會更換乾淨新餐盤，全程沒有工作人員補充，後續再取餐衹能重新拿餐具，打斷了用餐節奏，觀感很不舒服。尤其是次日用餐，服務明顯有個對比性，Xanthe會詢問，是的，會詢問需求而不是像某服務員一句話不説就過來撤盤子。兩次早餐的體驗完全不一樣。 基礎入住禮遇未統一落實，從入住進房，直至次日辦理退房，全程沒有配送歡迎果盤也沒有給到對應餐飲券，而且從早上就詢問了是否有果盤，前台服務員表示有馬上下單。一直到退房都沒看見果盤，甚至推託表示其他部門沒有配送導致的。對比同價位其他房型住客的配套禮遇，我不接受這種明顯區別對待的態度。服務存在明顯差異，細節服務不夠規範。拉低整體入住感受，需加強規範服務，優化工作人員服務理念。 雖然有一些小遺憾，但我依然願意給出高分，是因為前台和禮賓團隊展現出的專業與温度。離店後我特意留下一封手寫信，裏面寫道：“從進門到店，每一處服務都讓人覺得安心。”特別是那句“此心安處便為鄉，今宵暫歇忘風霜”，是我對這次入住最真實的評價。希望酒店能看到這封信，保持住這份讓旅客安心的服務水準，同時也儘快補齊管理上的短板。 作為消費者來説，好的地方需保持，差的地方需完善，這是基礎觀念。能把服務細節打磨到位後，做到環境設施與服務質量同步在線，相信整改完善細節服務後，酒店才能真正展現五星酒店該有的完整品質，給到旅客無短板、舒心順暢的入住體驗，定能收穫更多客人的喜愛與認可。也會成為來宜昌住宿的首選推薦。

酒店的房間還挺大的，房間的衞生打掃得也很乾凈。酒店還配備的有洗衣房，健身房，性價比挺高的。前台的鑫鑫和小高很熱情地幫忙退房，有機會還過來入住總的來説還不錯，各方面都還是令人滿意的

Overall a very good hotel. The rooms are clean, service is great and the Hot Springs are fantastic. My only disappointment was the breakfast. It was just ok.

I would like to thank Mr Stanely Xiong and Mr Andy Qi for informing me about the weather conditions and travel restrictions that could be imposed. Also, providing advice on transportation matters. Excellet stay. Thank you.