Hotel Dengan Pools di Hubei, China

Service: Due to our reasons, the reservation was wrong, and the front desk helped us change the room. Thank you very much to the front desk lady! Later, my glasses fell off while eating breakfast, and the front desk also helped us put them away. Thank you. Room: The room was clean and tidy without any odor. There was a Gree air purifier and two snacks were given. Hot spring: It was too hot during the day, so we swam and played for a while before taking a hot spring bath. It was very comfortable. Breakfast: As shown in the picture, there are many varieties of breakfast and it is delicious.

This was my first visit to Country Garden Xianning, and I truly felt it's the best hotel in the area. Yet, the official photos make it look quite old and dated, which always led us to travel further to Chibi for hot springs. In actuality, both the hotel's ambiance and the room conditions far exceeded our expectations. The restaurant environment was lovely, and the breakfast was hearty. They really should consider updating their promotional images! We were upgraded to a room with a spacious bay window. We asked a staff member for an extra duvet, and the kids absolutely loved playing on it! The Water World is located just across the road from the hotel, with a convenient shuttle service. While the hot springs remain the main draw, they've also added a wave pool and a bubble pool. The large slide is unfortunately out of commission, but for those not keen on thrilling rides, there's still plenty to enjoy. The wave pool's waves were genuinely some of the largest I've encountered in any hotel-affiliated water park – far surpassing those at a certain family hotel newly opened in Wuhan, which charges double the price! The complimentary use of single and double swim rings is also a thoughtful touch. Finally, I must voice my disappointment regarding the kids' activities. The male staff member in charge showed extremely poor crowd control, leading to an utterly chaotic setup. They seriously need to learn from more competent peers in the industry. For starters, the activity content itself was poorly chosen. Knowing it was a weekend and would be busy, they should have anticipated the crowd and opted for simpler, quicker, and easier-to-manage crafts – something like making a lacquer fan or a TCM sachet, which a group could finish in 5-10 minutes. Instead, they went with the most complicated activity, causing everyone to pile into the room and complain. To top it off, the early start was only announced at the last minute. To make matters worse, they completely disregarded their own rules. Many guests complained that reservations were not honored, and people without reservations were also allowed to join. Even if we overlook the multiple booking groups, the main issue was that anyone who simply ignored the rules could just grab materials and start participating immediately. So, for an activity clearly intended for children, you'd see a family of three: the little boy making two items, his mom making one, and his dad occupying a seat as well. I've been to numerous family hotels where, during off-peak dining hours, they utilize banquet halls for activities, ensuring ample seating for parents to accompany their children at the same table. In situations with limited seating, children typically sit at the activity table while parents use small stools beside them. The priority is always to allow as many children as possible to participate simultaneously, and materials are only distributed to seated kids. I've genuinely never witnessed such disorganization where materials are handed out first, leading to a scramble for seats. What I found most incomprehensible was this: since many parents were waiting, they had their children playing in an adjacent area. One parent controversially took all the toys, preventing other kids from playing, which naturally sparked a heated argument with other parents. The dispute lasted quite a while and escalated. I even had to interject, 'It's getting pretty intense; aren't you going to send someone to de-escalate?' The male staff member simply replied that he was too swamped with people today and wasn't going to get involved. I countered, 'By the time you're free, they might actually be physically fighting!' After a moment's thought, he made a call and summoned another staff member, but offered no guidance or handover. Consequently, the female staff member, completely unaware of the situation, ended up trying to placate a different guest who was complaining about the activity schedule. Meanwhile, the original two parents continued their shouting match for a while longer. 😂 Frankly, if they can't even monitor or control the situation, they are entirely unfit to manage kids' activities. These activities really turned into a major negative point.

This is my second visit to Wuhan, and I decided to try a different five-star hotel. This time, I chose the established Shangri-La. My overall impression is that the high price comes with being a five-star hotel, but the five-star experience is solely reflected in the service. Firstly, I'm not really looking for super new or luxurious facilities; otherwise, reading all those reviews about outdated facilities and furniture would have been enough to 'veto' it. However, there are indeed many areas that could be improved. For example, there are no power outlets on either side of the bed. While the TV not supporting screen mirroring and not being a smart TV is one thing, it's also incredibly unclear with very few channels. These are all manageable, but the most serious issue is the extremely poor soundproofing! In the room, I could clearly hear conversations from the hallway, upstairs, and next door, as well as children running and playing. This level of soundproofing would be disastrous during peak travel seasons like holidays. As I mentioned earlier, the hotel's biggest highlight is probably its service. There's a staff member in front of the elevators on the ground floor who greets passing guests. When going for breakfast, as soon as you enter, a female staff member asks what you'd like to drink, then prepares it and brings it to your table. On a side note: the breakfast is quite good. And having stayed at many five-star hotels in China, perhaps apart from Shanghai, this is one of the rare ones that offers plain white rice for breakfast. It's very suitable for those who are accustomed to eating rice (and natto) for breakfast. In conclusion: if you're looking for quality rest during peak travel seasons and major holidays, this might not be the place for you. However, during the off-season, if you want to experience five-star service, you could consider it. It makes me truly appreciate the common saying online: 'Wuhan – a desert of luxury hotels.'

This stay was perfect! The hotel lobby is elegantly designed, with green plants and warm lighting creating a tranquil atmosphere. The staff always responds to your needs accurately. From customized breakfast to nightly snacks, every thoughtful arrangement is heartwarming.

$293 booked, front desk Xiao Pan upgraded to a mountain view room, with a locker, rich breakfast, only the basement parking lot, large area, 3 minutes walk to Huayuecheng foot massage, the first choice after Wudang Mountain

The hotel is in a great location, right next to the ancient city. I chatted with the Didi driver and learned that it was used as a state guesthouse in advance. In addition, it only opened last year, so the hardware and location are first-class. In terms of service, the staff are very good-looking, all handsome men and beautiful women. Before check-in, the housekeeper will add WeChat. I would like to praise Miss Rosy. She replies to messages quickly and can help solve any problems and needs. The hotel concierge, front desk and catering staff are all very enthusiastic. Overall, the experience is very good, worthy of being the ceiling of Hubei hotels, and worth checking in

Entered the hotel to an absolutely wonderful lobby. To the right was a terrific bar that also serves cake and hot beverages. Our room was on the top floor - the executive floor. This gave us access to their lounge which was a great addition. It gave us a place to relax when inside the hotel with some snacks and beverages. I also very much enjoyed the massage chair in my room!  Finally, well stocked buffet for breakfast. Options are limited for “western “ foods but plenty of other options. Great stay!!

Quite a pleasant stay in this hotel. Smooth and quick check-in and out. Easy access to this hotel by MTR Line 4 from Wuhan Railway Station. You can reach the hotel directly by Exit J via B2 carpark. But be noted that it is available only on weekdays from 10:00 to 20:00. The hotel also offers signature Wuhan delicacies for breakfast. Thanks to Housekeeping team on 50th floor. They took quick action and responded promptly to our request.

This time I stayed at Wentai Garden Hotel, and the experience was great! The room was warm and elegant, the bedding was soft and comfortable, and I had a good night's sleep. The hotel staff was warm and thoughtful, the check-in was quick, and they also recommended surrounding attractions. The breakfast was rich and varied, with both Chinese and Western styles. Next time I come here, I will definitely choose this place again!

I came here for my husband's business trip, and the environment is excellent, as is the service. Since we had a baby, the hotel called and messaged us in advance to arrange a baby crib. The room was spotlessly cleaned every day, and they provided an abundance of bottled water. The surroundings are super clean, and the breakfast is absolutely delicious. I highly recommend the 'Rou Jia Mo' (Chinese meat burger), beef wide noodles, toast with honey butter, 'Re Gan Mian' (hot dry noodles), and osmanthus rice wine. The osmanthus rice wine is a dessert, and it's incredibly good. Highly recommend!