Hotel Dengan Pools di Penang, Malaysia

hotel was quite new some of grab driver said us this hotel was built this year(2025) so clean. easy access to every sightseeing by grab and 5-10mins walking can find local restaurants. satisfied. service quality was bad. hotel staff communication skill was no good . The customer's request could not be fulfilled properly, and the apology was incomplete and unpleasant.

My flight was later in the evening but late check out timing will be 12 pm the latest. In this case I will be out without room for quite a number of hours. To my surprise, the hotel does cater a room for guests to rest and sit in after check out. This room is provide for guests who has check out but flight is much later, to have a place to rest and relax before proceeding to the airport. This is a very thoughtful action.  Thanks.

The accommodation is in a convenient location, easy to travel to, and there is a convenience store at the hotel. The hotel is near the sea, has a good atmosphere, and the receptionists are friendly and provide detailed information about the room. There is a room deposit of 100 ringgit, which will be returned on the check-out day.

I wasn't expecting this level of comfort and amenities for this price. The room was very clean and had everything you need, even an EV charger. I managed to get help from security to help access it. There's convenience store next to reception too, if you need to grab something. The location is perfect too, it's a walking distance to many eateries and bar. I'm not sure if this constitutes a negative but I find the parking very narrow. You'll need to make a few spiral towards level 4 and every point of the way, I felt I will probably scratch the car along the way. Even the turning once you reach the actual carpark is very tight.

The room is new. We were happy with the stay especially for the kids. It is within walking distance to New Lane Night Food Street and easily accessible (by grab) to the other parts of Georgetown within 10-15 mins. It has nice Infinity pool which my kids enjoyed a lot. It would be great if the owner can provide extra towels in advance for us enjoy the infinity pool.

The hotel is more than 40 years old and the rumour is tjt a new management has taken over and a major renovation is about to happen in 2026. The only thing we really enjoyed was the view from the rooms overlooking the sea and the Penang bridge. We were here becuase we attended a wedding and wanted the convenience but the Banquet team did not provide us with the best service for the event area and we have sent a separate email to address that.

This is my third stay at this hotel, having visited previously when it was Evergreen Laurel and now as Gurney Bay Hotel. I have always appreciated the atmosphere—it has a classic, old-school charm that still manages to attract a younger crowd. Another highlight is the breakfast, which is consistently excellent and never disappoints. However, as a 5-star hotel, I believe the property should maintain a level of service and maintenance that matches its rating. Unfortunately, this stay had some significant issues. On our first night, we suffered from heavy bed bug bites. While the hotel moved us to a new room, we suspected the bed bug issue persisted there as well, though to a lesser degree. Furthermore, the second room had a water leak under the bathroom basin and the water wouldn't drain properly. I believe the hotel is still well-managed overall, but there needs to be more attention to detail. Maintenance should be proactive—inspecting rooms thoroughly and frequently—rather than waiting for a customer to complain before taking action. I truly like this hotel, so I hope management takes this feedback seriously to ensure the 5-star standard is upheld.

I did not book room with breakfast but decided to hv it the next morning. Upon paying I ask for receipt but was told no receipt will be issued. Wonders why? Restaurant staff hv language barriers. Either they dont speak or understand which is seriously annoying when you ask for something and they think you are talking in a foreign language when it’s just simple English. Checking in out is way too long, only one staff manning the reception.

Gotten assigned a corner room which seems to be larger as compared to other rooms in the middle. The room is very spacious and comfortable. Amenities are plentiful and the best thing is the complimentary drinks and snacks in the room. The gym equipment are quite comprehensive and they have saunas as well. They provide buggy service to the other side (another hotel under the same name) and shopping mall (limited to Gurney Plaza only). One thing to mention, the LED lighting looked nice on the exterior of the hotel, but in contrast it is a bit annoying when staying in the room. Forced to shut the curtain to block out the lights.

It is a beach front hotel. The reception staff is friendly and nice. There is a shop opposite the reception . You can buy shop batik clothes, souvenirs, swimsuits and jewellery there. There is a lounge too with open sea view. You can feel relaxed with music and enjoy drinks there. The room is clean and spacious. There is a swimming pool for kids . It is a nice beach for children to play and swim too . Guests can park car in the car park. The is a gym with swimming pool views. But it is small and not lots of equipment. There are some restaurant in walking distance.