Hotel Dengan Pools di Penang, Malaysia

Regarding the facilities, I need to pay by my own self for the car parking service. They are charging RM 24 per day and I am staying for 4 days 3 nights. Do you think how much I need to pay for the car parking which they never stated that visitors or customers need to paying by ourselves. I hope that in the future, please stated very clearly that we need to paying by ourselves without inform us.

This is my third trip to Kuala Lumpur, and my second stay at Traders. I chose it again based on the fantastic experience I had the first time, from the service to the location and the dining options. However, this time was a bit disappointing. The renovated bathroom had endless issues; the soap dish in the shower area became a stagnant water trap (and wasn't addressed during cleaning the next day). I even found an employee's business card in the bathtub, so I could only reassure myself that at least it gets cleaned daily. As a hotel under the Shangri-La Group, it really shouldn't be like this.

Overall, I had a pleasant stay and a good experience. The staff were all very polite, friendly, and helpful, which made us feel welcome throughout our stay. The hotel itself is a little dated, and some areas could benefit from better maintenance. The tiles underneath the sink were cracked and looked as though they might come loose, which was a bit concerning. There were also some marks and stains around the sink area. They may simply be due to age or water stains, but they gave the bathroom a less clean appearance. One thing that concerned me was the presence of Charlie ants (rove beetles). We noticed them outside the room, and there were also quite a few in the steam room. Although the hotel has placed notices to warn guests about them, they are extremely small and difficult to spot unless you look very carefully. Since contact with them can cause skin irritation, it was a little worrying. Overall, the staff provided excellent service, and we enjoyed our stay. I hope the hotel can improve the maintenance of the facilities and continue taking measures to reduce the presence of Charlie ants, as these improvements would make the experience even better.

We chose The Lone Pine Hotel to celebrate our wedding anniversary. I was worried that arriving too late on the first day would spoil the romantic vibe, but the hotel was incredibly accommodating. They proactively arranged for our cake and gifts to be delivered the next morning, allowing us to enjoy them leisurely – this thoughtful detail was a huge plus. As for the view, we were lucky enough to be upgraded to a sea-view room. The endless blue ocean outside the window offered a superb vista. Even more surprising was that I had only booked breakfast for the first day because we had an early start on the second. Yet, the hotel upgraded our second day's breakfast for free – so incredibly considerate! The food was the major highlight of this trip: I highly recommend the fried chicken at the breakfast buffet; it's crispy on the outside and tender on the inside, usually gone before 11 AM. After 10 AM, there's also an outdoor Welcome Drink by the pool, and the adjacent Barbecue area offers amazing fried kway teow and roti canai. The overall dining atmosphere was very chill. The location is also very convenient, just a few minutes' walk to late-night snack stalls and the beach torch performance. Finally, I must praise the nighttime experience – many might mind the sound of the waves, but I absolutely love falling asleep to them; it's incredibly therapeutic and relaxing. It's basically a place where you can just unwind for a couple of days 🎶. One small suggestion: The hotel could perhaps optimize the color scheme of its lighting. Overall, I highly recommend this hotel to anyone who loves a slow pace and a seaside getaway! 🌊🍗

Location is very convenient as it is in the old town of George Town, can walk to many restaurants and a big supermarket in MAGA. But the equipment and design of guest room are so terrible: ventilation in bathroom is removed, just left an empty, outside ”shell”...you can't get any air flow in its bathroom. And there is a connecting door between our room and the neighboring one, which resulted in very poor insulation. A south asian family was so noisy and aloud at a late night (kids' screaming, slamming the connecting door, etc.), so l have to knock out their door to let me be quite. Another minor point is the cleaner forgot to replenish toilet paper for a day and disposable slippers for a day. Anyway, the staff of Sunway Hotel are nice and friendly, esp. the security staff, who are very polite and helpful at loading/unloading luggage from taxi. Hope they can update and refurnish their rooms completely.

The hotel's facilities are exceptional. On a clear day, the sea view is absolutely stunning, with a vast ocean panorama right outside the room window. If the weather is good, you can even catch the sunset. I gave the facilities five stars because there are two swimming pools: one children's pool with a small slide, and a sky pool more suitable for adults. You can order food by the sky pool, and it's quite good. Additionally, for families with children, there's a kids' playground with various activities. Children aged five and above can be looked after, allowing adults to go to the gym or do other things, which is a very thoughtful service. I only gave the hotel's location and cleanliness three stars. The location is quiet but there's nothing else nearby. Typically, beachfront hotels are closer to night markets, especially this one which is quite secluded. The hotel does offer a shuttle service, but when I enquired, they didn't mention the need for a reservation, and there was only one scheduled trip. I arrived 15 minutes early only to be told I needed a reservation, and by then, it was full. Luckily, a 10-minute taxi ride still works. Regarding cleanliness, the room attendant didn't clean properly. Leftover takeout food was still in the room, which was quite disappointing.

Hotel average. Not satisfied with the difference in check in counter&the deposit is quite high for average hotel. Receipts for deposit provided only by request. The pressure for toilet bidet is too slow. Room is clean & spacious however the pillow is too light&causing a headache in the morning. Charge for parking is too high & unacceptable for guest shoud be waive.

Our last hotel in Penang was in Batu Ferringhi. The hotel isn't very large, and the room facilities are a bit dated, but the experience was excellent! First, the resort layout is well-designed; despite its size, the areas are cleverly arranged, creating beautiful views at every turn. There are several swimming pools, including two for children with slides and more. Most importantly, there are staff members consistently present at the slides and by the pools to supervise and maintain order, ensuring children can play safely and securely! Breakfast was also great; although there was a queue during peak hours, the food was delicious and offered a wide variety. The beach bar also had good food, and it was lovely to relax there with the lights on at night. The best part is that the hotel has direct access to the beach and the sea! And the path from the hotel to the sea looks absolutely beautiful when lit up at night. We booked a two-story family room with a lovely balcony. The staff service was also excellent. I'm giving it five stars.

Really nice and clean place to stay in. Have a great meeting lobby, clean room. Also a convenient shop where you can get almost anything! Great location. Facilities are very good swimming pools, gyms but don’t have enough time to go around. The massage is at level 10, tried out. Not bad though.

Overall, it's pretty good and offers good value for money. Transportation: You can take a taxi to the Old Town or walk for 20 minutes. The hotel's area is relatively quiet and tidy. As an aside, I struggled with the accommodation area for a long time before my trip. I'm fine with the OZO area, but if I were to go again, I personally would prefer the Gurney Bay area. The atmosphere and cleanliness are much better there. Many parts of the Old Town are too old and chaotic. Cleanliness was satisfactory, even exceeding expectations. For service, I didn't encounter any Mandarin-speaking staff, but everyone was very friendly. Facilities: The rooftop pool has an excellent view directly facing the sea. It was wonderful to relax there every day. The breakfast restaurant also has a good view, and while the variety isn't huge, it's sufficient. In-room facilities are standard for a business hotel. I actually found it very convenient to get water from the water dispenser on my floor. There are two downsides: 1. The towels are very old and should be replaced; I used my own the entire time. 2. For some unknown reason, the Wi-Fi was extremely poor during my stay. My World Cup viewing corner's internet TV was almost unusable due to buffering. For tourists, poor internet is a significant issue.