Hotel Dengan Pools di Penang, Malaysia

Regarding the facilities, I need to pay by my own self for the car parking service. They are charging RM 24 per day and I am staying for 4 days 3 nights. Do you think how much I need to pay for the car parking which they never stated that visitors or customers need to paying by ourselves. I hope that in the future, please stated very clearly that we need to paying by ourselves without inform us.

The hotel is situated in a good location, where the good foods surrounded us. The service by the staff were great too, we got early check in and late check out. The breakfast at level 1 was more in variety than the club access, but we appreciated the quietness and privacy. We didn’t manage to enjoy much of the club as we were out most of the time. We also grabbed food and it was a great experience. That said my complaints were the facilities - in particular the shower. The bathtub was small, the bathroom was so small. The water pressure is weak so I really didn’t like the entire bathroom experience. Do hope the hotel can do something to renovate it next time.

A lil bit annoying from the toilet. Making sound like someone knocking, from the pipeline. My kids feel a lil bit terrified from that sound. Is that a common sound there? But overall, its a very satisfying accomodation. my kids enjoy with the pool. Charlie, I came across one or two Charlie ants in the toilet and sauna room.

We had a wonderful stay at Lone Pine Penang! Everything was great from start to finish. The room was clean, spacious and comfortable, the hotel was beautiful, and the location was perfect. The staff were very friendly, helpful and welcoming. We really enjoyed the facilities, the ambience and especially the beautiful beachfront view. Everything was well taken care of and made our stay truly relaxing and enjoyable. Overall, we had a fantastic experience and would definitely recommend Lone Pine Penang. We’ll definitely come back again!

The room was really unique and interesting, an experience I'd never had before. The location is excellent too; you can walk to all the nearby photo-op spots, and the closest restaurants are all delicious. Walking to Clan Jetties is also no problem. The free bus stop is just across the street, which is super convenient. I highly recommend staying here for both the ambiance and location. The Indian staff members at the hotel were all very friendly and would greet us proactively. We arrived at the hotel around 12 PM, right after our flight. One of the staff members said we could check-in early at 1:30 PM, so we left our luggage at the front desk and went out for lunch, thinking we could come back, change, and head out for some sightseeing and photos. However, when we returned at the appointed time, a different female staff member told us we couldn't check in until 2:30 PM. I simply mentioned that I was previously told we could check in at 1:30 PM, and she immediately became upset, telling me not to pressure or rush her. To accommodate her mood, my family of three quietly sat with her in the lobby for half an hour. After that, she simply announced that it was time to check in, without having received any calls or anything – it was just the scheduled time. All the other staff members at this hotel were very enthusiastic, but she was always unhappy and gave us a cold shoulder whenever we saw her. I hope she can find some happiness. I understand that the official check-in time is 3 PM. I was just trying to discuss an earlier check-in. If I had been told from the start that early check-in wasn't possible, I would have taken a taxi to a more distant area to explore and returned later. Travel time is limited, and I want to plan my trips more efficiently, not waste time waiting in a hotel lobby to check in. I'm not here to accompany her at work, and I hope she can be more professional and consider the needs of travelers. I really hope other guests staying here don't encounter her; everything else was perfect.

Superb apartment, I wholeheartedly recommend it! Every detail has been thought of. Everything completely matches the description! The hosts are always available. The pool is clean and warm!

A good location that is easily accessible to hawker street food with just a few mins away walking. Staff were really helpful as they will greet us and help us to open or close doors when traveling in grab cars. Breakfast is ok with all the basic choices that you need. The room is comfy and big, only downside is the pillows are too soft. Suggest to give one firm and one soft pillow. Towels can be improved as they have stains on them and some running threads. Overall the stay was comfy and a good choice to stay here.

The hotel is very new, spacious, and the facilities inside are also brand new. Every staff member is very polite. There's a large balcony with sunset views and an infinity sea view. The breakfast is also very rich, offering a variety of international buffet dishes. There's also an infinity pool where you can watch the sunset. One evening, we even opted for the buffet dinner at the hotel, which had a great selection and delicious food. It's just a 5-minute drive to Pantai Batu Ferringhi, where there are many different restaurants offering various cuisines, including beachfront dining, where you can enjoy fire shows at night. There's also a night market nearby for a stroll!

Hotel average. Not satisfied with the difference in check in counter&the deposit is quite high for average hotel. Receipts for deposit provided only by request. The pressure for toilet bidet is too slow. Room is clean & spacious however the pillow is too light&causing a headache in the morning. Charge for parking is too high & unacceptable for guest shoud be waive.

We booked PARKROYAL Penang through Trip.com for our little daughter’s 4th birthday, and we honestly had a wonderful stay. I wasn’t sure if booking through Trip.com would make any difference in terms of service, but the hotel completely exceeded our expectations. The staff were friendly, warm and helpful throughout our stay. The highlight for us was the little birthday surprise for our daughter. 🎂❤️ The hotel prepared a lovely birthday cake for her, which was such a sweet gesture and really made her day. It may seem like a small thing, but for us as parents, it made the trip extra special. The hotel is also very family-friendly. The beach is right there, the swimming pools and kids’ facilities kept our daughter entertained, and there are restaurants and convenience stores nearby, so it was quite convenient. The location is slightly away from the busier parts of Penang, but personally I liked that. It gave us a more relaxed holiday atmosphere, which was exactly what we wanted for a family trip. Most importantly, the service really stood out. Everyone we met was genuinely welcoming and attentive, and we felt well taken care of from check-in until check-out. Thank you to the PARKROYAL Penang team for making our daughter’s 4th birthday trip a memorable one. ❤️ Definitely a hotel we would consider coming back to, especially for another family holiday in Penang.