Hotel Dengan spa di Penang, Malaysia

Had a really enjoyable staycation. The room was comfortable and just right for 4 people. Towels, iron, pillows, mineral water, coffee... all the basic amenities were fine. The bathtub and toilet were clean. However, upon checking in, as soon as I opened the door, the room had a stale smell. Perhaps it was because of showering in the room, making it a bit wet and damp. The hotel also gave a special warning about Charlie ants. The air conditioning was extremely cold. The TV channels were acceptable. The staff at the front desk were very friendly. Both check-in and check-out were smooth. I was able to check in 15 minutes early and check out an hour late, which was great. There were so many choices for breakfast, I was very happy. The famous Natrah Nasi Kandar is just a 2-minute walk away. Parking felt safe. Overall, it was excellent.

I had a really wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and everything was exactly as expected. The location was also very convenient, with plenty of shops and restaurants nearby. The staff were friendly, helpful, and always willing to assist whenever needed. Overall, I really enjoyed my stay here. The atmosphere was pleasant, the service was great, and I felt very comfortable throughout my stay. I would definitely recommend this hotel to friends and family

The resort rooms are quite spacious, with windows directly facing the sea. The highlight of Angsana Teluk Bahang, Penang is the outdoor infinity pool on the third floor. I went swimming every day, and the sunsets in the evening were beautiful for photos. The beach down from the hotel is very quiet and the water is clean, feeling much better than the nearby Ferringhi Beach. It's very convenient to get to the National Park, and you can walk or take a Grab to Teluk Bahang nearby for food. The prices are good, Sweet Home No.2 near the park is great, and Da Dong Seafood is also good.

I stayed at this hotel for two nights and was very satisfied with everything. The room was spacious, the bedding was comfortable, and the environment was pleasant, truly giving a 'facing the sea, with spring blossoms' vibe. The only thing I was unhappy with was the salesperson at the gift shop next to the lobby on the first floor. I bought a bunch of fridge magnets, and after paying, I asked if they had a gift bag, even offering to pay for it. The Malaysian saleswoman wearing a headscarf suddenly yelled at me, meaning they don't provide gift bags and told me to get out quickly. She really yelled, which was a bit baffling and not a polite tone at all. She clearly wasn't friendly to Chinese people. One star for this attendant. Since the shop is inside the hotel, I consider it bad service. It instantly ruined my mood.

The hotel's public areas are quite good, much better than Parkroyal. It felt very clean walking around inside, especially compared to the dusty streets outside, it was definitely a pleasant contrast. However, by the time I arrived to check in, it was already 3:40 PM. After completing the check-in process, the South Asian front desk attendant said there were no rooms available and I'd have to wait. When I asked how long, he couldn't give a clear answer, and when I asked if it could be done within half an hour, he still said he wasn't sure. I pointed out that the check-in time was 3 PM and not having a room was unreasonable. There was no apology or offer of compensation either. They just directed me to the lounge, where there were some small pastries and desserts (very limited selection), and they didn't even pour a glass of water. My flight was delayed by an hour, and then the Grab ride took another five or six hours, so I was extremely tired. Not being able to check in was really infuriating. While walking around the public area, I suddenly thought of contacting the platform's customer service. The customer service representative understood the situation and immediately helped resolve it. Less than two minutes after I returned to the lounge from contacting customer service, the front desk informed me that a room was available. Thank you, Trip.com customer service representative! Still, I'm quite speechless about the hotel's conduct. Moreover, when we entered, there was another pair of Chinese ladies waiting there, and when we left, it seemed they still hadn't been attended to. (I wonder if it's just a coincidence that only Chinese guests were made to wait, or if it was intentional.)

Had a wonderful stay at Hard Rock Hotel Penang! The facilities were excellent, and the service was great. All the staff were friendly and helpful, especially the housekeeping team. They were very attentive, always willing to help, and responded quickly whenever we needed assistance. The sea and pool views were absolutely beautiful and made our stay even more enjoyable. The kids had so much fun and truly enjoyed their time here. Overall, we had a fantastic experience and will definitely come back again! Highly recommended! 🤘🌊🏊♂️

Excellent resort and service overall, but beware of the concierge's personal tours!: overall, our stay at DoubleTree Resort by Hilton Penang was top-notch. The rooms, amenities, location, and staff service were all A+ grade. Hilton maintains its high standards, and we were thoroughly enjoying our trip—until we interacted with the concierge service. Unfortunately, the concierge technically misled us into taking a personal/private trip. It ended up costing us a huge amount of extra money in damages/demurrage, which felt like a personal scam/cheating. It was completely unprofessional and left a very bitter taste on an otherwise perfect vacation. The Hilton management seriously needs to monitor and be extremely cautious about their concierge team's activities and recommendations. Guests should be very careful when taking tour advice or booking transport/trips directly through the concierge here. Aside from this concierge incident, everything else at the hotel was excellent. But because of this issue, I urge both future guests and management to stay vigilant.

Had a wonderful stay at G Hotel Gurney! The location is excellent, right next to Gurney Plaza and very convenient for shopping and dining. The room was clean, spacious, comfortable, and well maintained. The staff were friendly, professional, and very helpful throughout our stay. Check-in and check-out were smooth, and the overall service was excellent. We stayed here with our family and really enjoyed the experience. Definitely one of the best hotels to stay in Penang. Would happily stay here again and highly recommend it!

Overall, we had a great stay! The hotel was very comfortable, and the foreign staff were really friendly and welcoming. The dining area was big and comfortable, and the food was delicious. No issues at all with the food or dining area. The only downside was that the toilet in our room had a bit of a bad smell, and there was some leaking around the toilet. The receptionist could also be a little friendlier. But overall, we enjoyed our stay and would definitely come back again!

It has an ocean view, an executive lounge, and Chinese-speaking staff, but the food is mediocre and the room experience is even worse. Absolutely terrible value for money—it's outdated, cramped, and doesn't even provide body lotion. The hair dryer is the oldest model available. The floor is high up, and the lounge staff are smiling and provide great service, despite the mediocre food offerings. Welcome fruit was provided. Everything else is a downside: I asked for an extra blanket, and hours passed without housekeeping showing up. Costing over 700 RMB, it has the price of a JW Marriott but the room size of Atour, and it's quite dated. Not even a body lotion. The hair dryer is the most archaic type where you have to hold down the button the whole time. My hair is short and thin, and my hand ached from holding the button before it was even dry. You keep bumping into protruding corners just by turning around. The bathroom sink... The bedside table design is also anti-human—it's a protruding, sharp marble right angle. All in all, not kid-friendly. Strongly advised to skip.