Hotel 3-Bintang di Lincolnshire, United Kingdom

We stayed at the Holiday Inn Express for 2 nights. Very welcoming staff when we arrived. You have to pay for parking on a machine inside the hotel and the receptionist gave us a discount code to use! On arrival at our room we found thenTV didn’t work. We called reception and Nicky came up very quick to help. She couldn’t fix it so returned to reception organized another room for us and also gave us a complimentary drink voucher to use during our stay! First class customer service !! All the staff were very friendly and helpful!! We had a nice 2 night stay and the breakfast was plentiful!! Would definitely recommend staying here and it’s only a short walk into town

We arrived to find that of our 3 rooms booked and paid for only 2 were available and the other had been sold to another. They made up an disused room for us to replace this sold room. However instead of the ”deluxe room” booked we had a room used for the homeless by the council which was confirmed by the staff. The facilities are very basic and some dont work. Some rooms are better than others. We had 3 rooms. Our bathroom light was intermittent, the bathroom handle was hanging off. The paint is peeling in all rooms. My daughters room was awful and we did not use it. Her bedroom window did not close even at the end of October when cold; The light on the stairway (with no windows) did not work, so the stairs were total darkness; The shower did not work and was hanging off the wall with bare wires; The tv was missing, The carpet was totally disgusting and was covered in so many stains that you didn't want to take your shoes off; Basic kitchen facilities are missing eg no bowls (had to use a lunch box to eat our cereal), other guests are loud and disrepectful... Hairs in the sink and shower; Skid marks in the toilet; Sheets are un-ironed (but a minor point considering); Communal kitchens are a disgrace and not fit for use, microwave disgusting, grease everywhere. No natural light in our room as the blind would not go up, however in another room there was no blind at all, so the light came in the room very early. We only wanted somewhere comfortable to sleep, the location was not so important, however if this is important you need to know this is on a forecourt of a petrol station. The firedoor which said to keep closed, was propped open with the fire extinguisher, which not only meant the door was not closed but there was also a blockage in the doorway. I hate having to leave a negative review but this property just isn't up to the basic standards. The only positives the bed was reasonably comfortable and the room temperature was fine in the rooms where the window closed. Wifi was OK.

Booked through a business account, staff at check wasn’t good. Talked over me when asking basic questions, didn’t tell me anything about the restaurant times or breakfast which was pre paid. Had to ask him to check the notes a few times before he listened, still wasn’t helpful after. Booked a double bed but got a room with to singles ( on a one person booking ) room was noisy as it had an a joining door so I could hear the tv in the other room all night.

Basic rooms with shower,toilet en-suite.also had fan,tea/coffe making facilities,tv.our rooms were clean and comfy.there was a lot of door slamming through the night but apart from that good cheap accommodation which is what we wanted.would use again.

The staff were friendly and the actual hotel was quite elegant. The grounds were amazing, and there were plenty of lovely places for photos with colourful flowers. We ate dinner in the hotel and the presentation of the food and the quality was excellent. The steak was cooked to perfection. The mushroom risotto wasn't quite as good as it had some crunchy bits of rice in it. It needed about 10 minutes longer on a slow heat, and then it would have been perfect; as it wasn't that hot either. This hotel boasts that it has a spa, swimming pool, and lots of different spa room experiences. Normally, when you use the leisure facilities connected to the hotel that you're staying in, they provide towels free of charge. Not this one. We walked over with our swimwear and room key card to be told that towels were £1 each. We explained that we didn't bring a wallet, money, or a phone to pay with. We asked if they could charge it to our room. They couldn't!! They said that you can use the one in your hotel room or walk back to the hotel reception and they'd give us them. Not helpful at all. Then, we went in to find the two foot spa's didn't work, and when I said it to the leisure centre manager, his reply was ' I know as I reported them last week'. But not a sign on them to say that they weren't working! Overall, the hotel needed a bit of a spruce up; but they made up for it with friendly staff. We paid to play a 9 hole game of golf and the staff in the golf shop was amazing.

We celebrated a friend's 70th birthday .For a Wednesday evening we were surprised at how busy the restaurant was and seeing as there were 6 of us this didn't stop the excellent service.Our waiter Tom F went above and beyond to cater for our every request ,he was polite, considerate and efficient.The food was beautiful and well presented, it is certainly worth another visit.We wish Tom F all the best for his future we're sure he will go far in everything he aims for.

Where shall I start. We were spending the day at Huttoft beach on Sunday and thought instead of being the tent we would treat ourselves to a night in a hotel for a change and this one seemed to be ideal as it accepted dogs. However. The website is by no means accurate. They don’t do food. But you can order from a takeaway and eat in the bar. That’s not what it says on the website. Yes, the room is clean, but that’s it. We saw one member of staff although she was very pleasant that was it! £76! I’d rather have bought my tent. The revamped garden is a square slabbed area with plastic hanging baskets with plastic plants. Nothing enticing. Then look out for pub Chuck out time. Shouting screaming fights smashing glass (a shop window). Will be requesting a refund.

Unusual accommodation where it is easy to self-cater. This happened to suit us perfectly. My husband was undergoing daily radiotherapy and chemotherapy for five weeks. When we were still staying in our own home, this meant an 85 mile round trip each day. So we decided for the last two weeks to stay in Lincoln for four nights both weeks. First room we had was room 5 - spacious double en-suite on the first floor. Faced the main road, so quite a bit of traffic noise. Second week, we were in room 2, having requested a ground floor room. Again, spacious double with en-suite. Again, faced main road but we were more aware of traffic noise, as there was no double glazing in this room. Earplugs were provided! The fridges in the rooms were very useful, amply stocked for breakfasts, but still enough room for microwave meals. During our stay, the heating in our room failed, but this was speedily remedied. It is easy to contact management for help, on the number provided. Free Wi-Fi, and cable tv. Spotlessly clean, modern kitchen, with three ovens and hobs, plus two microwaves. Basic crockery and cutlery provided, but no cooking equipment. Take your own microwave dishes if you want to use your breakfast baked beans? Bathroom heated towel rails can get very hot, and are right next to the toilets, so worth being careful to avoid burns! But towels dried quickly. Very good value for money. Not luxury, but not luxury prices!

Staff all friendly, clean room with comfy bed and very good prices. Starbucks is just over the road. The hotel has a vending machine………… Would recommend and would definitely come back again,……… I would say the hotel is 5star………………,,,,……..

We stayed at the Holiday Inn Express for 2 nights. Very welcoming staff when we arrived. You have to pay for parking on a machine inside the hotel and the receptionist gave us a discount code to use! On arrival at our room we found thenTV didn’t work. We called reception and Nicky came up very quick to help. She couldn’t fix it so returned to reception organized another room for us and also gave us a complimentary drink voucher to use during our stay! First class customer service !! All the staff were very friendly and helpful!! We had a nice 2 night stay and the breakfast was plentiful!! Would definitely recommend staying here and it’s only a short walk into town

Unusual accommodation where it is easy to self-cater. This happened to suit us perfectly. My husband was undergoing daily radiotherapy and chemotherapy for five weeks. When we were still staying in our own home, this meant an 85 mile round trip each day. So we decided for the last two weeks to stay in Lincoln for four nights both weeks. First room we had was room 5 - spacious double en-suite on the first floor. Faced the main road, so quite a bit of traffic noise. Second week, we were in room 2, having requested a ground floor room. Again, spacious double with en-suite. Again, faced main road but we were more aware of traffic noise, as there was no double glazing in this room. Earplugs were provided! The fridges in the rooms were very useful, amply stocked for breakfasts, but still enough room for microwave meals. During our stay, the heating in our room failed, but this was speedily remedied. It is easy to contact management for help, on the number provided. Free Wi-Fi, and cable tv. Spotlessly clean, modern kitchen, with three ovens and hobs, plus two microwaves. Basic crockery and cutlery provided, but no cooking equipment. Take your own microwave dishes if you want to use your breakfast baked beans? Bathroom heated towel rails can get very hot, and are right next to the toilets, so worth being careful to avoid burns! But towels dried quickly. Very good value for money. Not luxury, but not luxury prices!

Room: small but sufficient. Bathroom door did not close proprerly so no privacy. Main door did not lock so not great security. Safety deposit box was not working - the batteries had clearly leaked and been removed but not replaced. You can have two cups of tea each but only one cup of cofee between you and one pack of biscuits between you. Bed was comfy though. Service: Got charged 10% service charge for two drinks. I had to wait quite a while to be served at the bar - was apolgised to twice -good to recognise. Then after paying I asked will they bring drinks to table - staff was not happy about this although they had just noted they had charged me for service. Then they came without ice in he drinks as requested - I am sure some will think I am being fussy - but what was the two pounds service charge for? Breakfast -arrived at 10:18 am. Got breakfast at 10:22 am. Yes they apolgised - but we've lost a good chunk of the morning and it was freezing in the dining room. It's rated AA 4 star - I am really not sure why, as to me, it is all about the finer details - severely lacking for a surprise treat with my daughter.

I am an ancient and reasonably crusty retired Army officer. My cum and I visited Duke William for a meal. We walked in at 7 o'clock (1900hrs in real time) and It was heaving! Think pre-Covid rush-hour Underground train. A polite young man (Josh) pointed us (combined age 170) in the right direction. The restaurant was fully booked, and thus we had to return to Josh to order our food. The meal was served remarkably promptly by a charming young lady (Lisa) and was jolly good ('pub grub') in every respect - except: the portions were far too large! When we left, about 2100hrs, the place seemed even fuller, with a mix of all ages present. In addition to the great crowd there was an eclectic selection of well-behaved dogs. I cannot comment of cost, as neither of us had visited a pub since before the wretched Covid. Well done all concerned at 'Duke William', and thanks.

Firstly I would like to praise the staff in this hotel. We were there as a family for a funeral and the staff were so accommodating, helpful and friendly, going out of their way to make sure we were all fixed up with room arrangements. Shoutout to Rob the night porter who put up with us later in the evening when we hijacked the bar with most of our relatives also. The hotel is apparently an old hospital with the rooms being used previously for nurses. They were quaint and olde world with huge beds and super big bathrooms. Some rooms could maybe do with a lick of paint but they had everything we needed and the location was perfect , right next to the castle and a few minutes from the amazing cathedral. The Stokes cafe/restaurant across the way is all connected to the hotel and you can have a 10% voucher from the hotel reception if you wish to use it. Lovely coffee and food there. Very lucky to book this as it was graduation week in Lincoln, so glad we were successful.

Found this little gem and so glad we did. Our room was lovely, a good size, nicely decorated and a very comfy bed. Big bathroom with a great shower and plenty of towels. Everything was spotlessly clean. Parking the car was easy (and free), the staff are lovely and couldn’t be more helpful. The pub itself is brilliant, some proper characters in there and very good prices in the bar; I actually asked the barman if he’d charged us enough on our first round as it was very cheap! It’s about 15 minutes walk into town or £6.50 in a taxi. All in all, a brilliant stay and if visiting Lincoln again would definitely consider it.

We stayed at the Holiday Inn Express for 2 nights. Very welcoming staff when we arrived. You have to pay for parking on a machine inside the hotel and the receptionist gave us a discount code to use! On arrival at our room we found thenTV didn’t work. We called reception and Nicky came up very quick to help. She couldn’t fix it so returned to reception organized another room for us and also gave us a complimentary drink voucher to use during our stay! First class customer service !! All the staff were very friendly and helpful!! We had a nice 2 night stay and the breakfast was plentiful!! Would definitely recommend staying here and it’s only a short walk into town

Unusual accommodation where it is easy to self-cater. This happened to suit us perfectly. My husband was undergoing daily radiotherapy and chemotherapy for five weeks. When we were still staying in our own home, this meant an 85 mile round trip each day. So we decided for the last two weeks to stay in Lincoln for four nights both weeks. First room we had was room 5 - spacious double en-suite on the first floor. Faced the main road, so quite a bit of traffic noise. Second week, we were in room 2, having requested a ground floor room. Again, spacious double with en-suite. Again, faced main road but we were more aware of traffic noise, as there was no double glazing in this room. Earplugs were provided! The fridges in the rooms were very useful, amply stocked for breakfasts, but still enough room for microwave meals. During our stay, the heating in our room failed, but this was speedily remedied. It is easy to contact management for help, on the number provided. Free Wi-Fi, and cable tv. Spotlessly clean, modern kitchen, with three ovens and hobs, plus two microwaves. Basic crockery and cutlery provided, but no cooking equipment. Take your own microwave dishes if you want to use your breakfast baked beans? Bathroom heated towel rails can get very hot, and are right next to the toilets, so worth being careful to avoid burns! But towels dried quickly. Very good value for money. Not luxury, but not luxury prices!

I am an ancient and reasonably crusty retired Army officer. My cum and I visited Duke William for a meal. We walked in at 7 o'clock (1900hrs in real time) and It was heaving! Think pre-Covid rush-hour Underground train. A polite young man (Josh) pointed us (combined age 170) in the right direction. The restaurant was fully booked, and thus we had to return to Josh to order our food. The meal was served remarkably promptly by a charming young lady (Lisa) and was jolly good ('pub grub') in every respect - except: the portions were far too large! When we left, about 2100hrs, the place seemed even fuller, with a mix of all ages present. In addition to the great crowd there was an eclectic selection of well-behaved dogs. I cannot comment of cost, as neither of us had visited a pub since before the wretched Covid. Well done all concerned at 'Duke William', and thanks.

Firstly I would like to praise the staff in this hotel. We were there as a family for a funeral and the staff were so accommodating, helpful and friendly, going out of their way to make sure we were all fixed up with room arrangements. Shoutout to Rob the night porter who put up with us later in the evening when we hijacked the bar with most of our relatives also. The hotel is apparently an old hospital with the rooms being used previously for nurses. They were quaint and olde world with huge beds and super big bathrooms. Some rooms could maybe do with a lick of paint but they had everything we needed and the location was perfect , right next to the castle and a few minutes from the amazing cathedral. The Stokes cafe/restaurant across the way is all connected to the hotel and you can have a 10% voucher from the hotel reception if you wish to use it. Lovely coffee and food there. Very lucky to book this as it was graduation week in Lincoln, so glad we were successful.

Found this little gem and so glad we did. Our room was lovely, a good size, nicely decorated and a very comfy bed. Big bathroom with a great shower and plenty of towels. Everything was spotlessly clean. Parking the car was easy (and free), the staff are lovely and couldn’t be more helpful. The pub itself is brilliant, some proper characters in there and very good prices in the bar; I actually asked the barman if he’d charged us enough on our first round as it was very cheap! It’s about 15 minutes walk into town or £6.50 in a taxi. All in all, a brilliant stay and if visiting Lincoln again would definitely consider it.

Basic rooms with shower,toilet en-suite.also had fan,tea/coffe making facilities,tv.our rooms were clean and comfy.there was a lot of door slamming through the night but apart from that good cheap accommodation which is what we wanted.would use again.

Free upgrade from a double room to a family room (consists of a separate double room, a single room and one toilet / shower) in a big room. Free onsite parking. Dinner deal was very great, 2 mains for £15, and big portions! Free welcoming hot drink was available too. The shower water is hot, yet the water pressure is weak (perhaps it is a ”water-saving” style?) Hot items of breakfast buffet was great, esp. the mushrooms were very big, with free refill filter coffee and tea. It'd be good if there are yogurt and more varieties of bread. Just 5 minutes drive to town centre / train station.

Fabulous hotel, excellent breakfasts, food plentiful. We stayed in room 10 ground floor as my husband is an invalid. Nothing too much trouble for Josie and Paul. They provided my husband with shower chair, raised seat toilet chair and extra pillows to support him in bed.Josie always made sure a mobility scooter was available for Alan’s use if needed. They went more than the “extra mile” to ensure our stay was more than comfortable. We will definitely be returning in December. Both Josie and Paul are friendly, hospitable and excellent hosts. 11/10