Hotel 4-Bintang di Galapagos, Ecuador

What an absolute treat! From arrival to departure we felt so welcomed and cared for. The staff there are superb, from the Front Desk to the Maintenance guys, not forgetting the Restaurant. On arrival we were given a room upgrade to the Presidential Suite, which was a lovely separate villa with all sort of amenities. What better way of celebrating my birthday! Once checked in, the hotel manager (Diego?) kindly showed us to out villa and explained the facilities of the hotel. The hotel has a pool, gym, restaurant, and even a lava cave (biggest in the islands I believe) where they do a special set menu dinner. The grounds of the hotel are immense and you can find several giant turtles around Breakfast was also superb with a good selection and an even better service! The staff there remember the day of my birthday and the chefs prepared a lovely Bday cake which I was so surprised by. Dinner at the main restaurant was algo very good, and again the service was the best part of it. Lisset was our waiter and she was just amazing :) On the last night we could definitely not pass on the lava cave dinner experience, and we are so glad we did go! It is definitely something to experience. The hotel is situated pretty much in the middle of the island. If you come to Santa Cruz by plane, you will most probably land in Seymour, from the terminal there is just a short bus ride to the port and then a super-quick taxi boat sail to Santa Cruz. Once in Santa Cruz there will be plenty of taxi waiting for passengers to get off the ferry. The ride to the Royal Palm is $25 and 30 min max. From the hotel to Puerto Ayora (south of the island and main hub) is $15 and a 20min ride. The hotel can arrange for a taxi pick up. Our driver shared his number and we just had to text him 10min before we needed him again to get back to the hotel. Definitely one of the best hotel experiences I have had in a while.

DO NOT BOOK THIS HOTEL We booked and paid 10 months in advance. We eventually called and emailed months out and they confirmed the Suite (by name) via written e - correspondence. We had paid a significant amount of money to ensure that we had the right room for this special visit. When we arrived they said that as they had changed the category of the rooms, we were now in a (small) junior suite. Like a few other reviewers have said, they are NOT Suites! It was only after two days when I showed them the correspondence confirming the room by name that they accepted we were put into the wrong room. After much discussion (which was a distraction from being on holidays) they gave us the room we has booked and explained that they could not have given it to us earlier as they had allowed someone else to book it. They offered us a small amount by way of compensation, but no where near what we had paid (the difference) for the room we had booked. So, I would NOT Recommend this place as they are deceptive; and you are taking your chances with them. I have waited three months since our visit to write this review, so it is not done in the 'heat of the moment' . Ps. If they respond and deny the contents of this review, then I would be happy to share relevant correspondence. I also note the limited number of reviews for a business that has allegedly been around for a while ...

DO NOT BOOK THIS HOTEL We booked and paid 10 months in advance. We eventually called and emailed months out and they confirmed the Suite (by name) via written e - correspondence. We had paid a significant amount of money to ensure that we had the right room for this special visit. When we arrived they said that as they had changed the category of the rooms, we were now in a (small) junior suite. Like a few other reviewers have said, they are NOT Suites! It was only after two days when I showed them the correspondence confirming the room by name that they accepted we were put into the wrong room. After much discussion (which was a distraction from being on holidays) they gave us the room we has booked and explained that they could not have given it to us earlier as they had allowed someone else to book it. They offered us a small amount by way of compensation, but no where near what we had paid (the difference) for the room we had booked. So, I would NOT Recommend this place as they are deceptive; and you are taking your chances with them. I have waited three months since our visit to write this review, so it is not done in the 'heat of the moment' . Ps. If they respond and deny the contents of this review, then I would be happy to share relevant correspondence. I also note the limited number of reviews for a business that has allegedly been around for a while ...

DO NOT BOOK THIS HOTEL We booked and paid 10 months in advance. We eventually called and emailed months out and they confirmed the Suite (by name) via written e - correspondence. We had paid a significant amount of money to ensure that we had the right room for this special visit. When we arrived they said that as they had changed the category of the rooms, we were now in a (small) junior suite. Like a few other reviewers have said, they are NOT Suites! It was only after two days when I showed them the correspondence confirming the room by name that they accepted we were put into the wrong room. After much discussion (which was a distraction from being on holidays) they gave us the room we has booked and explained that they could not have given it to us earlier as they had allowed someone else to book it. They offered us a small amount by way of compensation, but no where near what we had paid (the difference) for the room we had booked. So, I would NOT Recommend this place as they are deceptive; and you are taking your chances with them. I have waited three months since our visit to write this review, so it is not done in the 'heat of the moment' . Ps. If they respond and deny the contents of this review, then I would be happy to share relevant correspondence. I also note the limited number of reviews for a business that has allegedly been around for a while ...

What an absolute treat! From arrival to departure we felt so welcomed and cared for. The staff there are superb, from the Front Desk to the Maintenance guys, not forgetting the Restaurant. On arrival we were given a room upgrade to the Presidential Suite, which was a lovely separate villa with all sort of amenities. What better way of celebrating my birthday! Once checked in, the hotel manager (Diego?) kindly showed us to out villa and explained the facilities of the hotel. The hotel has a pool, gym, restaurant, and even a lava cave (biggest in the islands I believe) where they do a special set menu dinner. The grounds of the hotel are immense and you can find several giant turtles around Breakfast was also superb with a good selection and an even better service! The staff there remember the day of my birthday and the chefs prepared a lovely Bday cake which I was so surprised by. Dinner at the main restaurant was algo very good, and again the service was the best part of it. Lisset was our waiter and she was just amazing :) On the last night we could definitely not pass on the lava cave dinner experience, and we are so glad we did go! It is definitely something to experience. The hotel is situated pretty much in the middle of the island. If you come to Santa Cruz by plane, you will most probably land in Seymour, from the terminal there is just a short bus ride to the port and then a super-quick taxi boat sail to Santa Cruz. Once in Santa Cruz there will be plenty of taxi waiting for passengers to get off the ferry. The ride to the Royal Palm is $25 and 30 min max. From the hotel to Puerto Ayora (south of the island and main hub) is $15 and a 20min ride. The hotel can arrange for a taxi pick up. Our driver shared his number and we just had to text him 10min before we needed him again to get back to the hotel. Definitely one of the best hotel experiences I have had in a while.