Hotel 5 Bintang di Bern, Switzerland

The location of the hotel is very good, next to Bern station, you can buy the necessities in walking distance. The room is comfortable and spacious. The service is professional. I order room service for breakfast, highly recommend the waffles! I would also recommend the restaurant “Nooch”, fried noodles are delicious, you can reach there on foot in 5 minutes from hotel

Ein unvergesslicher Aufenthalt! Die traumhaften Zimmer mit Blick auf die Jungfrau, einfach Weltklasse! Wir sind zutiefst beeindruck - die Liebenswürdigkeit und Freundlichkeit der Mitarbeiter – das ist heutzutage nicht mehr selbstverständlich. Die neuen, mit viel Liebe gestalteten Zimmer und Räume, die Details im ganzen Hause, die Blumenpracht – einzigartig. Küche und Service waren excellent. Wir wünschen dem ganzen Team viele glückliche Gäste. Wir kommen wieder!

Excitement when we booked the hotel: five stars hotel, a restaurant with 14 points on Gault & Millau, spa and gorgeous views over the Eiger mountain. But disappoin**ent when we arrived. Nobody to greet us or help us with the luggage. The tables on the garden next to the entrance were covered of empty packs of cigarettes and overflowing ashtrays. When we arrived at the front desk, there was only one person, who took care of the couple of friends that were travelling with us, and suddenly a guy appeared that seemed to have just jumped out of bed and hastily took our luggage. As check-in was not until 3 PM, we went out to enjoyed the day. Came back a 2:50 PM and the room still wasn’t available because check-in was at 3 as the front desk person repeated. I would have hoped that 10 minutes to 3, the room would be ready… I was told to wait in the lobby. No drinks. No service. At that point I really was not feeling welcome. The tables in the lobby were covered in dirty cups everywhere. After 10 minutes, I go to the front desk and finally can get checked in. This is when I am handed a pass for public transports and a discount voucher for the ski pass. Would have been more useful in the morning that when the day was over. I then go to the room: no luggage. I had to phone the front desk to get it delivered. The view was as promised: gorgeous! The room however, very meh. It had a vibe of the early 90’s. Carpet’s colours washed off by the sun. Outdated furbishing, bathroom included. Cheap plastic ashtray turned upside down on the balcony that was covered in a fake grass carpet. Certainly not worth 660 CHF a night (ca. 700 USD). We had booked a massage a few weeks prior, lucky for us they changed our slot but we still had our trea**ent. Our friends however, booked in August and the hotel cancelled without any notification because a massage therapist was sick and they reallotted the slot my friends booked to someone else. The gastronomic restaurant was supposed to be closed but our friends managed to get a 7-course menu organized. We were all very excited but disappointed as the dishes got served. First dish was so small we thought it was an amuse-bouche. Then we had a mere soup that was so sweet, it could have been a dessert. And then a scoop of passion fruit ice-cream. I will not mention all the dishes, but the menu was really uneventful and unworthy of a 14 Gault & Millau restaurant. Also no explanation provided about the dishes when they were getting served. At that stage, we suspected it was not the food of the gastronomic restaurant, but they served us the same menu they were serving the night before for New Year’s Eve. Menu with wine turned out to be 230 CHF (ca. 250 USD) per person. Pretty hefty for what we got. After dinner we went to the lobby’s bar for a last drink. Again, the table was dirty and I had to ask the waitress to clean it. Check-out the next day was also very laborious with a guy with messed up hair, again, not a good image for a

The experience at Hotel Bellevue Palace was truly impressive. We were welcomed by the General Manager of the hotel at check-in and all the staff members were very welcoming and friendly. The location of the hotel is about a 10-15 min walk from the Bern Banhof and centrally situated in the city of Bern. The room was spacious with a small balcony, a powder room, and a bathroom. The work desk also had its own power sockets compatible with various plugs from all over the world. Checkout was smooth and easy and the front desk staff (I believe it was Paula) offered to help us to load our bags to our car and gave us a bottle of water for the journey. The experience was truly 5 stars and is well worth the cost.

The hotel is an excellent location at the heart of the Gstaad ski area. Hotel has every facility, rooms smart and comfortable and food and wine list are superb. Best of all, the service is impeccable and staff are incredibly friendly and helpful.

An old fashioned, not specially nice grand hotel from outside but very nicely refurbished and maintained inside. Service is as expected at this level: courteous and efficient. Our room was not extremely large but very comfortable with excellent bedding and a pleasant balcony. The hall and the bar are somewhat impersonal and uninviting and the few flashing lights behind the pianist were certainly unable to help for this. The spa (I'm talking about the sauna area not the swimming pool with kids that we didn't use) looks pretty new and is very well made. However it is quite small and the - very pleasant - relaxation area, takes a good part of it. This leaves not much surface for the rest and on top of that the hotel unfortunately chose to split it in two zones (thus removing precious square meters for a very small and unnecessary textile area). The result is that saunas are mostly extremely small. A real pity given the potential of the place. The spa is conveniently accessible the day of departure which is very good. But why opening half of it 3 hours after the other?? This is disappointing and incomprehensible! Excellent breakfast, free outside parking. Wifi a bit weak in some areas but otherwise ok. And a of course, as we are in Switzerland, a few pettiness that are always surprising when you spend several hundreds franc a night in a 5* resort... like the inside parking more expensive in winter (!) or the second egg in the eggs Benedict for 4.50 extra (!!)... come on...

整體體驗一般，基本是自助。

Ein unvergesslicher Aufenthalt! Die traumhaften Zimmer mit Blick auf die Jungfrau, einfach Weltklasse! Wir sind zutiefst beeindruck - die Liebenswürdigkeit und Freundlichkeit der Mitarbeiter – das ist heutzutage nicht mehr selbstverständlich. Die neuen, mit viel Liebe gestalteten Zimmer und Räume, die Details im ganzen Hause, die Blumenpracht – einzigartig. Küche und Service waren excellent. Wir wünschen dem ganzen Team viele glückliche Gäste. Wir kommen wieder!

Excitement when we booked the hotel: five stars hotel, a restaurant with 14 points on Gault & Millau, spa and gorgeous views over the Eiger mountain. But disappoin**ent when we arrived. Nobody to greet us or help us with the luggage. The tables on the garden next to the entrance were covered of empty packs of cigarettes and overflowing ashtrays. When we arrived at the front desk, there was only one person, who took care of the couple of friends that were travelling with us, and suddenly a guy appeared that seemed to have just jumped out of bed and hastily took our luggage. As check-in was not until 3 PM, we went out to enjoyed the day. Came back a 2:50 PM and the room still wasn’t available because check-in was at 3 as the front desk person repeated. I would have hoped that 10 minutes to 3, the room would be ready… I was told to wait in the lobby. No drinks. No service. At that point I really was not feeling welcome. The tables in the lobby were covered in dirty cups everywhere. After 10 minutes, I go to the front desk and finally can get checked in. This is when I am handed a pass for public transports and a discount voucher for the ski pass. Would have been more useful in the morning that when the day was over. I then go to the room: no luggage. I had to phone the front desk to get it delivered. The view was as promised: gorgeous! The room however, very meh. It had a vibe of the early 90’s. Carpet’s colours washed off by the sun. Outdated furbishing, bathroom included. Cheap plastic ashtray turned upside down on the balcony that was covered in a fake grass carpet. Certainly not worth 660 CHF a night (ca. 700 USD). We had booked a massage a few weeks prior, lucky for us they changed our slot but we still had our trea**ent. Our friends however, booked in August and the hotel cancelled without any notification because a massage therapist was sick and they reallotted the slot my friends booked to someone else. The gastronomic restaurant was supposed to be closed but our friends managed to get a 7-course menu organized. We were all very excited but disappointed as the dishes got served. First dish was so small we thought it was an amuse-bouche. Then we had a mere soup that was so sweet, it could have been a dessert. And then a scoop of passion fruit ice-cream. I will not mention all the dishes, but the menu was really uneventful and unworthy of a 14 Gault & Millau restaurant. Also no explanation provided about the dishes when they were getting served. At that stage, we suspected it was not the food of the gastronomic restaurant, but they served us the same menu they were serving the night before for New Year’s Eve. Menu with wine turned out to be 230 CHF (ca. 250 USD) per person. Pretty hefty for what we got. After dinner we went to the lobby’s bar for a last drink. Again, the table was dirty and I had to ask the waitress to clean it. Check-out the next day was also very laborious with a guy with messed up hair, again, not a good image for a

整體體驗一般，基本是自助。

The location of the hotel is very good, next to Bern station, you can buy the necessities in walking distance. The room is comfortable and spacious. The service is professional. I order room service for breakfast, highly recommend the waffles! I would also recommend the restaurant “Nooch”, fried noodles are delicious, you can reach there on foot in 5 minutes from hotel

The experience at Hotel Bellevue Palace was truly impressive. We were welcomed by the General Manager of the hotel at check-in and all the staff members were very welcoming and friendly. The location of the hotel is about a 10-15 min walk from the Bern Banhof and centrally situated in the city of Bern. The room was spacious with a small balcony, a powder room, and a bathroom. The work desk also had its own power sockets compatible with various plugs from all over the world. Checkout was smooth and easy and the front desk staff (I believe it was Paula) offered to help us to load our bags to our car and gave us a bottle of water for the journey. The experience was truly 5 stars and is well worth the cost.

Ein unvergesslicher Aufenthalt! Die traumhaften Zimmer mit Blick auf die Jungfrau, einfach Weltklasse! Wir sind zutiefst beeindruck - die Liebenswürdigkeit und Freundlichkeit der Mitarbeiter – das ist heutzutage nicht mehr selbstverständlich. Die neuen, mit viel Liebe gestalteten Zimmer und Räume, die Details im ganzen Hause, die Blumenpracht – einzigartig. Küche und Service waren excellent. Wir wünschen dem ganzen Team viele glückliche Gäste. Wir kommen wieder!

整體體驗一般，基本是自助。