Hotel 3-Star di Penang, Malaysia

The Round Hotel in George Town, Penang, Malaysia boasts an excellent location, allowing guests to walk to some of the World Heritage-listed areas. There are also convenience stores and restaurants right outside the hotel. The rooms are quiet and clean, and the service is patient and thoughtful. The front desk staff even kindly translated relevant information into Chinese for us to read. When I mentioned that my room didn't have a sofa, which was inconvenient, the front desk immediately took me to choose another room until I was satisfied. This is truly a 10/10 service! 👍👍👍 For a hotel priced at just over 200 RMB, it even offers a buffet breakfast, which makes it great value for money.

I recently had a stay at Kingston Hotel 13, and it was a great experience overall. The property is well-maintained, clean, and in a fantastic location that makes getting around very convenient. What really stood out during my visit was the level of service, specifically from Sutharsan. He was incredibly professional, welcoming, and went out of his way to ensure I had everything I needed for a comfortable stay. It is rare to find such genuine hospitality, and his assistance truly made a positive difference in my trip. If you are looking for a reliable, comfortable place to stay with staff who actually care about your experience, I highly recommend this hotel. I’ll definitely be looking to stay here again on my next visit.

We stayed two nights at Summer Tree Hotel Penang during our trip to Penang. One of the main reasons I chose this hotel was its location — right in the heart of Georgetown near Komtar, which makes it very convenient for getting around. It also offers parking, which is a big plus in this area. Another reason was the late check-in option, as I was having dinner with a friend in Nibong Tebal, which is quite a distance away. The pricing was also reasonable, making it an attractive choice overall. Upon arrival, however, parking was already full. I had to park at a space right in front of the hotel where delivery trucks usually arrive in the morning. This made me slightly anxious, as I was worried I might be asked to move my car early the next day. The lobby is simple but modern, with a creative, slightly hipster and artistic vibe — almost like a small modern art space. There are vending machines offering snacks, drinks, and essentials for travelers. At the back, there are toilets and also a laundry area with washing machines. A small coffee corner and even an old-school arcade game machine add a nice nostalgic touch, which was a pleasant surprise. However, the room itself was quite disappointing. While the room is basic and small — which I don’t mind — the flooring under the carpet felt severely damaged. Walking on it felt uneven and almost “soft,” as if the ground beneath had deteriorated. It gave a very uncomfortable and unsettling feeling, possibly due to moisture or termite damage underneath. Another concern was the bathroom design. There is an elevated step at the entrance, which becomes a clear trip hazard. I actually tripped once when entering. Even after that, I had to be very cautious because the floor just outside the bathroom is extremely slippery. Every entry and exit required full attention. There is also no proper shelf or platform inside the shower area to place shampoo or shower gel. We had to repeatedly open and close the glass door just to access toiletries during showering, which was inconvenient. Only basic amenities like shower gel and liquid hand soap were provided. The room was also advertised with a decent view, but the window was covered with a mesh, and since we were on the first floor, there was very little to see. On the positive side, the water dispenser outside the room was very convenient. The next day, parking was still full, so we had to park at a private area nearby. Since it was raining, the walk back to the hotel was quite inconvenient as well. Overall, while the location and concept of the hotel are strong, the room condition and safety design issues need serious attention. I would strongly recommend replacing the carpet flooring with vinyl wood flooring for durability and hygiene. As for the bathroom layout, improvements may be limited due to structure, but safety enhancements like anti-slip flooring would make a big difference.

The picture in online is quite nice, but the actual staying is quite shocking 😅 When we first enter the lobby, we are impressed, cos for an old shop lot, the lobby is giving a good impression with it's bright lighting and cleanliness. Then we faced several difficulties that we need to highlight for all visitors who wish to book this hotel (for the owner also, I hope you see my review and make some improvement that will definitely increase your customers and rebooking) 1. We changed room for three times. The [first room No. 29] is with a big hole/maintenance door in bathroom ceiling that exposed all the electrical wire which may caused danger to life. Some more got a line of ants all around the room ceiling and floor. The [second room No. 32] is quite nice, bright and comfortable but the water heater is not working with no hot water and the water pressure is so small. Then finally we changed to a good one. 2. The price we paid is for room with window, but I rather don't want cos it doesn't play any purpose except as a decoration, at the same time without curtain! (All the rooms we changed are without curtains) So anyone can look into our room when we have the lights on 😅 3. Super helpful front desk. The owner should reward the Sabahan lady who helps us to change room. She walks up and down to get us a comfortable room. We really appreciate it a lot 🙏🏻🥰 If not, I'll leave a really really bad review here cos we are really tire with all the hassles 😒 4. For those who like to stay upstairs (first/second floor), there's no lift, so you will need to climb stairs. Bringing elderly or OKU, can only stay at ground floor. 5. All the rooms we been to has a common issue -- it's not basic clean 😅 The toilet has urine stain, the bedsheet has 2-3 hairs on it, and the table and teacup are definitely not for use one (I don't dare to use 🤣) 6. The last room we stay has flies and we smashed them onto wall cos we're too tire to wait and change a new room aldy. At least we finally get a room with hot bath water. 7. Soundproof is not good. In the room, we can hear the sound of people talking and passing the hall, and the car honking. For us is ok, cos we are deep sleeper, but for those who are sensitive, I don't think you will get a good sleep here 🤣 Overall, the good things of this hotel: 1. It's budget, so ok lah 2. The front desk is helpful and responsive 3. The overall amenities still ok (available: free filter water, TV with wifi, mirror in bathroom, water heater; NOT available: no toilet tissue, no hangers but it has hanging rack) So conclusion is, if you're just need a place to bath and sleep, then may consider here. In my opinion, it will not be a good place for 'enjoy hotel time'. So it makes sense for the price paid. Thank you for attending to us.

The room was decent, and the front desk staff were very friendly and helpful. It was clean and tidy, with air conditioning and hot water, making for a comfortable night's sleep. The hotel is also conveniently located near the ferry terminal, making it easy to catch a train.

It's located a little further in from the main street, so it's quiet and peaceful. Staff was friendly and provided refreshments upon checking in. Rooms are very clean, and the room I chose was spacious with plenty of room for luggage and shopping. We took the breakfast package but didn't have time to try it due to our early flight. Thankfully there's a free shuttle bus service to and from the airport. Didn't really have time to enjoy the facilities but the swimming pool looks nice.

Best !  Location is great.  Can go any where convenience.  Receipt is friendly.  Room Is good.   Is only carpark is limited.

First time at this hotel there and we were very satisfied stayed there. Hotel is very clean, strategic location, the room is spacious. At the lobby the hotel will offer coffee for customer. Amenities is complete and what I like so much is hotel provide water dispenser and pitcher. We could drink freely, also we could fill our own tumbler if we want go outside. Many hotels now provide that. Small thing but really meant for us as tourist. Also there is a pantry in the room we stayed. Hotel is very near (maybe 50-100 meter only) from Pasar Lebuh Cecil, many food stall there. I recommend Lum Lay Duck Meat Koay Teow Th'ng. In front of the hotel also restaurant (Fan Table) and bakery shop (Roti Lah). Beside is convenience store Bila Bila.

Totally enjoyed my staycation here! The staff were friendly and accommodating throughout my stay. I loved how cold the air conditioning was, the bed was comfortable, and the room was spacious. The location is also very strategic, with plenty of local food options just a few minutes away. Would definitely stay here again ☺️

The hotel environment is really nice, facing the sea, and you can enjoy the view while having breakfast downstairs. However, the facilities themselves are quite old. The hot water for showering at night was unstable, and the room lighting was a bit dim. For breakfast, they offer Western, Chinese, and Indian options, but the variety is quite limited. The night market downstairs is great, and there's a Lotus (supermarket/shopping center) about 500 meters away. Overall, dining options in the immediate vicinity are sparse. There's a bus stop about 300 meters away where you can catch the 101 bus, which takes about 40 minutes to reach the city center.