Hotel 5-Star di Liaoning, China

Overall, I'm very satisfied with the room. It's on a high floor with a great view. The front desk staff, Clara, Stone, Peter, and Vivan, all provided excellent and professional service. The other departments also maintained a high standard. The hotel's location is superb, making it easy to get around. It has comprehensive facilities, with a shopping mall right downstairs and close proximity to various attractions. It offers excellent value for money.

Fantastic! A two-bedroom apartment that both the elderly, kids, and my family absolutely loved! They thoughtfully upgraded us to a sea-view room. Downstairs, you can see the Venetian Water Town at night, and it's really quiet, with no mosquitoes. The bedding and air conditioning were all comfortable! A washing machine, sofa, and fridge were all included. We stayed for three days straight, and when we moved to another place afterward, there was a noticeable drop in quality – we really should have just stayed here the whole time! Highly recommend for families with children or elderly members!

First off, the location is great, but the hotel is really old! I truly can't believe this is an Intercontinental, given their supposed standards and requirements. 1. They called me the day before to discuss check-in time, and we spent ages on the phone, wasted time, and still didn't clarify anything. 2. During check-in, they started discussing the daily room rate with me. This is the first time a hotel has ever done this with a guest. I thought the price was going to change, and we spent ages clarifying, only to find out the rate was exactly the same. No change at all. Their communication style was very misleading. 3. That evening, I called room service for an extra blanket, and they just flat out said they didn't have any. 4. My friend tried calling customer service from their room multiple times, and no one picked up. 5. The customer service in the lobby was also non-existent. Honestly, it's worse than places like Ya Duo or Quan Ji hotels these days.

I specifically booked a room with a view in the villa area. After I got to the room, they contacted me again to say the air conditioner was leaking, so they wanted me to switch to a downstairs room. The downstairs room felt sunken, dark, and had no view at all. Later, I said I didn't want to switch, and another person said it was fixed yesterday and wouldn't leak! The view from the second floor is as shown in the picture! Also, I don't know if it's the location or an issue with the AC unit, but the outdoor unit makes a very loud buzzing sound, the AC inside the room buzzes, and it's even louder outside! I could hear the buzzing all night; it felt like several machines were right outside the door! The staff at the fish spa area (picture three) also had a very bad attitude! And the staff in the dining area asked for good reviews!

The hotel room size was decent, but there wasn't even a small sofa. Before showering, my partner and I had to sit uncomfortably on two separate chairs, with no other place to relax. The pool was terrible – tiny and murky. The hairdryer was incredibly noisy and ineffective; I'd recommend bringing your own if you need one. What was both annoying and laughable was the mini-bar setup: four bottles of Pure Water Joy on the left with no price tags, two Voss bottles on the right, each with a price tag of 28. Inside the fridge were several bottles of Pepsi, 7-Up, and Watson's soda water, none of which had price tags. So, of course, after checking out, I received a persistent call chasing me for the soda water cost, insisting they had labels. They also mentioned a pack of Oreo cookies in the fridge that also had no price tag. This isn't my first stay at a Marriott property, but this was by far the worst experience, no exceptions! It was also one of the two worst experiences during my trip to Shenyang. I will not be returning. The only redeeming factor was the room service attendant – thank you!

The hotel's location is excellent, right opposite Happy Beach Gate 4, and within walking distance of Discovery Kingdom. Upon check-in, the front desk upgraded us to a sea-view room, which I really appreciated. However, I can't give a good rating for a few reasons: 1. As soon as we got to the room, I called the front desk for children's slippers and toothbrushes. After waiting half an hour with no delivery, I ended up getting them from a housekeeping staff member in the hallway. 2. In the afternoon, I called the front desk for disposable cups. Again, after waiting half an hour, they still hadn't arrived. I had to call again to follow up before they finally sent a robot to deliver them. We then left the room, and when we returned in the evening, we found two disposable cups sitting on the floor outside our door! Isn't putting paper cups on the floor unhygienic? 3. The hotel advertises free sand-digging tools. We stayed for two nights, and every time we went to get tools, they were either unavailable or broken! 4. Our room on the fifth floor wasn't particularly noisy, but as soon as you stepped out of the elevator, the hallway had an odd smell that I couldn't quite place. The bedding also felt damp, making for an uncomfortable stay. For a Trip.com 5-diamond hotel with such a prime location, this was truly disappointing. It seems you really do get what you pay for!

Rooms here are really in high demand; it was impossible to extend my stay. Aside from a long wait during check-in, everything else was fantastic: the fifth-floor garden is charming both day and night, and the room's crystal chandeliers and carved wall decorations exude the luxury of an economic boom period. Even the chairs are incredibly heavy – they really spared no expense with the materials! However, the curtain on one of the windows in my room was broken and wouldn't close properly, letting in a lot of light as soon as it got bright outside. Other than that, everything was perfect!

Stayed at the Swissôtel in Shenyang and I have to give a shout-out to Eric from the concierge team! I had a lot of luggage, and he proactively helped me carry it to my room. Check-in was also quick. I wasn't familiar with the area, and he patiently recommended attractions and good restaurants. He also helped coordinate a late check-out for me very smoothly. The hotel is conveniently located downtown with good transport links. The room was clean, spacious, and well-soundproofed, and the breakfast was excellent. Professional and attentive service, I'll definitely stay here again next time!

The hotel room was very clean, and the air conditioning and fresh air system were particularly comfortable. The breakfast had a great variety and high quality, and the service was excellent. A special thank you to Michael, the Lobby Manager! We had a packed schedule in the afternoon and didn't have time to go back to the hotel to pick up our stored luggage. Michael proactively helped us by coordinating with our driver to have the luggage delivered directly to the airport. This saved us valuable time and ensured we made our return journey smoothly. We are very satisfied with all the hotel's services! We will definitely choose Shangri-La again for our next trip!

I stayed here in 2023 when it was still a Kempinski. The spa and bakery left a deep impression on me. Since 2026, it has rebranded to Pullman by Accor, without closing for renovations, so the facilities remain unchanged. This time in Dalian, I revisited the hotel. Having been open for over twenty years, the facilities are indeed quite old. The room has a lot of heavy wooden furnishings, which must have been a significant investment back then. Many of them are no longer very smooth to use, such as the wardrobe sliding doors and bathroom drawers. They are difficult to move, and any attempt to do so would require major renovation. This also applies to issues like only having a charging port on one side of the bed, which many guests complain about. Personally, I quite like this old-fashioned, substantial hotel decor style; it lacks the cheap feel of some newer high-end hotels. Old is fine, as long as it doesn't affect normal use. The faucet is a Danish brand, possibly a concept product more focused on styling. It has a strange push-button operation. Some are smooth, others are very stiff and difficult to use, making it hard to control water flow and potentially scratching hands. The bed and sofa are very comfortable. It took me a while to find the light switches in the room, only to realize they were on the central control panel – a small, inconspicuous box by the bedside. The service is still good. It's peak season now, but I was still able to check in at the regulated time. This time, I bought a package through Trip.com, which included breakfast for two and dinner at Paulaner. It was a great value. The front desk even upgraded me to a better room type in a separate building, the VIP building, which has less than ten rooms per floor. Regarding the food: The breakfast variety is decent. The menu listed omelets, so I asked the chef to make one, and it tasted good. For milk, there was hot whole milk and cold skim milk; cold whole milk would have been a nice addition. The bakery, no longer part of Kempinski, has changed its products. My favorite chocolate croissants are gone. I bought some sliced cakes, and they tasted good. Paulaner has an excellent environment with a great atmosphere and live performances. The service is also very attentive, and guests get a 25% discount. However, pizzas take a long time to prepare; I waited over an hour for mine. The spa and pool are still the same as before, with an exotic flair. Several hot tubs and my favorite steam bath were all open and functioning. The pool is deeper than usual, at 1.5-1.8m, and it wasn't crowded, making it very peaceful. My main suggestions are all regarding the facilities: 1. The wooden furnishings that are not smooth to use should be repaired. 2. Add a charging port to the other side of the bed. 3. Replace the strange faucets. 4. The two panels of the curtains should not be on a single track; they need to overlap to prevent a gap, otherwise, how can light be blocked effectively?