Hotel 5-Star di Liaoning, China

Overall, I'm very satisfied with the room. It's on a high floor with a great view. The front desk staff, Clara, Stone, Peter, and Vivan, all provided excellent and professional service. The other departments also maintained a high standard. The hotel's location is superb, making it easy to get around. It has comprehensive facilities, with a shopping mall right downstairs and close proximity to various attractions. It offers excellent value for money.

Fantastic! A two-bedroom apartment that both the elderly, kids, and my family absolutely loved! They thoughtfully upgraded us to a sea-view room. Downstairs, you can see the Venetian Water Town at night, and it's really quiet, with no mosquitoes. The bedding and air conditioning were all comfortable! A washing machine, sofa, and fridge were all included. We stayed for three days straight, and when we moved to another place afterward, there was a noticeable drop in quality – we really should have just stayed here the whole time! Highly recommend for families with children or elderly members!

I stayed for eight days and I'd like to specially commend the cleaning lady. She noticed we had a child and made sure to change our sheets and vacuum every day. I remember one day we went out for an hour, but it was too hot, so we came back to rest, only to find the room hadn't been cleaned. I thought the housekeeper hadn't told the cleaning staff, so I called the front desk to inquire. The housekeeper also said she'd coordinate the issue immediately. My husband was a bit upset then because, on one hand, the child needed to sleep, and on the other hand, we had specifically told the housekeeper we needed the room cleaned before we left. Later, when the cleaning lady arrived, she immediately said it was her fault and emphasized that she had gone for her meal, not because she was too busy. After her meal, she rushed to do a thorough cleaning, which is why she didn't clean our room immediately. The housekeeper had mentioned it to her initially, but she thought we wouldn't be back so soon. I think the cleaning lady is a responsible and accountable person who doesn't push problems onto others; she owns up to them. Therefore, I hope the hotel can commend her. She's responsible, accountable, thoughtful, and considers the guests – a truly excellent employee. And please pass on a message to her for me: from room 3702, who stayed for eight days, I wish her good health and smooth work! Also, the hotel facilities had a few minor issues, but the staff resolved them quickly. Every time I told our housekeeper, Riley, to clean the room before we left, it was only this one time it wasn't done on schedule, but Riley still resolved it quickly. Our experience at InterContinental Dalian was truly great.

The hotel's online advertising built up too much anticipation, leading to a significant gap between expectation and reality. I arrived at 10:30 PM, and the lobby was completely dark. The room was spacious and the bed was comfortable, but the shower drainage was poor; water flowed from the shower enclosure directly into the toilet area. Since it was late and I was only staying one night, I didn't bother calling for service. The vanity area was also uncomfortably close to the bed with no privacy screen. As for the hot spring area, the water activities were fun and my child enjoyed them. However, the scrubbing area and lounge were very mediocre. If you're looking for a good scrubbing experience, I'd advise against it. There wasn't even any water available to drink in the scrubbing area. I finally found some hot water in the main hall, but the air conditioning wasn't sufficient, so I was constantly sweating. Free drinking water wasn't readily available everywhere. The dinner voucher from Ctrip was useless since I arrived so late. When I asked if I could use it the next day, I was told no, it was only valid for the same day – what's the point of giving it then? Overall, the indoor areas felt dim and disorganized, while the outdoor areas were clean, tidy, and interesting.

Returned to Le Méridien Shenyang, Heping, and once again, it was a truly comfortable and generous experience. The service was incredibly accommodating and efficient; they upgraded my room after a quick chat. The welcome fruit was delicious, and all the welcome amenities were perfectly arranged. Both the breakfast and the executive lounge standards were above average. The 23rd-floor lounge, in particular, was quiet with a comfortable view, and the afternoon tea and evening happy hour offered convenient food and drinks. It was a really pleasant spot to relax during my travels or business downtime. The room itself was comfortable, and the air conditioning worked perfectly. The location is also convenient for getting around and shopping. All my membership benefits were genuinely provided without any shortcuts or compromises, showing real sincerity towards high-tier members. This will definitely be my top choice when visiting Shenyang again; I was extremely satisfied with my stay.

The hotel's location is excellent, right opposite Happy Beach Gate 4, and within walking distance of Discovery Kingdom. Upon check-in, the front desk upgraded us to a sea-view room, which I really appreciated. However, I can't give a good rating for a few reasons: 1. As soon as we got to the room, I called the front desk for children's slippers and toothbrushes. After waiting half an hour with no delivery, I ended up getting them from a housekeeping staff member in the hallway. 2. In the afternoon, I called the front desk for disposable cups. Again, after waiting half an hour, they still hadn't arrived. I had to call again to follow up before they finally sent a robot to deliver them. We then left the room, and when we returned in the evening, we found two disposable cups sitting on the floor outside our door! Isn't putting paper cups on the floor unhygienic? 3. The hotel advertises free sand-digging tools. We stayed for two nights, and every time we went to get tools, they were either unavailable or broken! 4. Our room on the fifth floor wasn't particularly noisy, but as soon as you stepped out of the elevator, the hallway had an odd smell that I couldn't quite place. The bedding also felt damp, making for an uncomfortable stay. For a Trip.com 5-diamond hotel with such a prime location, this was truly disappointing. It seems you really do get what you pay for!

Rooms here are really in high demand; it was impossible to extend my stay. Aside from a long wait during check-in, everything else was fantastic: the fifth-floor garden is charming both day and night, and the room's crystal chandeliers and carved wall decorations exude the luxury of an economic boom period. Even the chairs are incredibly heavy – they really spared no expense with the materials! However, the curtain on one of the windows in my room was broken and wouldn't close properly, letting in a lot of light as soon as it got bright outside. Other than that, everything was perfect!

The room isn't as good as the 60-square-meter lake view room. When you open the window, there's a residential complex right opposite, and half of it is still under construction, so it's very noisy in the morning. The service is practically non-existent, not what you'd expect from a 5-star hotel. The shampoo and shower gel bottles in the shower have a design flaw – they're metal with very narrow pump heads. The shower area is small, and I bumped into them twice in two days. The designer clearly didn't think this through! Also, the shower floor tiles are uneven, which I've never seen before, not even in budget hotels! On the plus side: The location is convenient, with a subway station downstairs. There's also the Cai Dian Ta Night Market and Youth Park downstairs. Shenyang city center isn't very big, so it's easy to get anywhere.

The hotel room was very clean, and the air conditioning and fresh air system were particularly comfortable. The breakfast had a great variety and high quality, and the service was excellent. A special thank you to Michael, the Lobby Manager! We had a packed schedule in the afternoon and didn't have time to go back to the hotel to pick up our stored luggage. Michael proactively helped us by coordinating with our driver to have the luggage delivered directly to the airport. This saved us valuable time and ensured we made our return journey smoothly. We are very satisfied with all the hotel's services! We will definitely choose Shangri-La again for our next trip!

The hotel's location is absolutely fantastic, with a large shopping mall right nearby that has everything you need for dining, entertainment, and shopping! The hotel service was also incredibly warm and welcoming. When they saw we had a child with us, they upgraded us to a junior suite. The room was quiet and spotless, with all the facilities well-equipped. Breakfast was also very rich, offering both Chinese and Western options. My favorite part was how delicious their pastries were! The swimming pool is open all day and very clean. I'll definitely choose this Pullman again when I come back to Dalian!