Hotel 5-Star di Anhui, China

We areived here without a booking (we usually travel this way), the reception staff were helpful and we got a room with a balcony on the front of the hotel. It had floor to ceiling windows allowing us to look down the valley in front of the hotel, and up Danxi Peak on the left side of the valley. You go up Danxi Peak, to see the sunrise or sunset (15-20 mins walk). The hotel has a buffet and an a la carte restuarant for evening meals, but we enjoyed G&T at the bar instead and unexpectedly saw a cultural show put on at the hotel.

”This place was an absolute gem! The room was spotless and spacious, and the bed was incredibly comfortable. The staff were so welcoming and helpful, always ready with a smile. The breakfast buffet was delicious with a huge variety of options. We had an amazing time and would definitely recommend it.”

Very impressive with the front desk services. Front desk 王盈 is friendly n quick to done our check in. 服务管家小鱼 self introduced herself and providing great services to our 3 nights stay, make sure that we are comfortable during our stays. She is gentle and professional in her task and attentive services. We are attending the Singer Zhou Shen's concert at Hefei, the hotel is so considerate and gives the fans, hand warmer/heat pack, as the weather is getting colder. The daily breakfast also very good, aplenty of dishes to choose from locals and western cruisines. Check out time also has been extended till 4pm by thoughtfulness of 小魚, but we need to catch our train at 1pm....Thank you 小魚. A goodbye gift for us as we leaving. We are having a great time staying in the hotel. The view from our room is fantastic, lake view and part city view. This hotel will be our first choice if we visit Hefei in the future.

Beautiful recently renovated hotel located close to lions peak and close enough to the bright summit to watch sunset. We went the Taiping cable car route and only had to walk 40 mins after getting off the cable car. They even provide winter down jackets to watch the sunrise and send updates for what time sunrise and sunset is and the probability of seeing it. We got a package that included a buffet breakfast and dinner which was so good with so many options!! It was so nice to stay in such a nice hotel up on the mountain and their service was amazing, even checking to see if we got down the mountain safely. Would 100% recommend if you are looking to stay on huangshan for a night or two.

Negative: - staffs English is not good, they still use cellphone translation - response time at reception for a a keycard replacement was slow - you can see that the corners in the rooms and bar are not thorough cleaned and that although it’s a fairly new hotel, it already looks a little run down here and there - in one of two rooms has been smoked before, although it’s a nonsmoking floor - waiter at breakfast argued that the water will cool down when I asked for cold water and he brought hot, instead of bringing cold water when I asked. After further arguing he finally brought a cup of cold water. - hotel cannot issue an invoice or fapiao so you have to go via Ctrip, which is an additional annoying step Positive: - got a WeChat contact who spoke English and was very helpful and asked if I want to change the room with the smoke smell - breakfast is great - elevators are arriving fast - view is great Have not tried the pool or gym.

From the moment I arrived, the customer service at the Shangri-La Hotel in Hefei was impeccable, with staff anticipating every need. My room was a sanctuary of cleanliness, where every surface gleamed and the linens were freshly pressed. The attention to detail extended to the immaculate pool and wellness area, which provided a truly luxurious escape. This hotel masterfully combines warm hospitality, an unbeatable setting, and flawless upkeep for an unforgettable stay. Western breakfast buffet and their buffet dinner was dangerously delicious 🤗. Once again, excellent customer service... Thank you 🌹

酒店體驗不錯，窗外景色優美，有室內恆温泳池免費使用🌹🌹🌹🌹🌹，尤其是樓下公園大草坪很養眼，還有康熙河步道可以一邊慢跑一邊享受2_岸美景，酒店周邊出行方便，服務也可圈可點，尤其是前台服務周到貼心，還給升級了房型，下次依然首選。

這次出行是給自己過生日的，一個人從徐州到蚌埠，出發前偶然刷到了這個酒店，抱着試一試的心來到了這裏，位置優點偏，環境很美，酒店的員工服務都很好，賓至如歸的感覺，因為生日酒店還準備了蛋糕玩偶和手寫賀卡，太感動了，前台小尚特別熱情在這裏祝她生活愉快

定了單卧套房套餐，給了一間視野無敵的江景房間，包含行政酒廊禮遇，面積比較大，前台Anna服務細緻周到，還有歡迎飲品，酒店位置絕佳，去哪裡都比較方便，旁邊是銀泰百貨，一樓早餐也比較豐盛，唯一美中不足的就是空調風機比較響，還好提前帶了耳塞。

Room was spacious and comfortable, although sound insulation of walls, doors, and windows was not enough to prevent noise from neighbours or hallway and street even on 40th floor. Amenities are good and practical. Swimming pool and gym are great. Location is also very good. Service is variable. Staff is very friendly and responsible, but they need to pay a little more attention to simple English skills. However, breakfast and generally, foods in restaurant were not satisfactory enough. Western and international food is just a name. You can't really taste German Wurst or Italian pizza! The continental food, especially western breakfast, is quite ordinary, I'm talking about flavours and tastes, not quantity. It's not very eye-catching and for a five-star hotel as you would expect. Although, overall I recommend hotel.