Hotel 5-Bintang di West Bengal, India

They are pretty good and modern hotel but they should improve their service and stuff quality as per price also i didn’t like their breakfast menu.

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

Service was too too late. Once i asked them slippers and comb they took 20 minutes to bring and there service was too too late

I stayed in this hotel several times already and it‘s an oasis in Siliguri. Perfect place to relax after a long day travelling or being in the hustling and bustling city. The staff is always very welcoming, specially Mr Lakpa from the front desk. The breakfast offers great variety of Indian and Western dishes and the pool is great to refresh after a day in the Indian heat.

The room I stayed in was spacious, clean, and well-maintained. The bed was comfortable, and I had a great night's sleep. The bathroom was modern and equipped with all the necessary amenities.Overall, my stay at Taj City Centre New Town was excellent and I would highly recommend it to anyone visiting Kolkata.

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Check in was smooth and quick. I was escorted to my room. The room was well appointed, clean and house keeping did a good job. The hotel took care of an issue with slightly faulty bathroom faucets as well. Overall, a nice stay.

The staff is very friendly and helpful. Hotel is very clean and comfortable. Breakfast can consider more international food.

服務一般 應對速度比較慢 需要不斷催促。門卡打不開催了半天才幫忙解決，雖然態度是可以的，但工作效率不高。另外床單的清潔度需要提升。

rasa dan kepelbagaian makanan yang terdapat dalam vivnta adalah tidak baik kecuali perkara ini adalah baik dan sangat baik

They are pretty good and modern hotel but they should improve their service and stuff quality as per price also i didn’t like their breakfast menu.

Service was too too late. Once i asked them slippers and comb they took 20 minutes to bring and there service was too too late

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

The room I stayed in was spacious, clean, and well-maintained. The bed was comfortable, and I had a great night's sleep. The bathroom was modern and equipped with all the necessary amenities.Overall, my stay at Taj City Centre New Town was excellent and I would highly recommend it to anyone visiting Kolkata.

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Check in was smooth and quick. I was escorted to my room. The room was well appointed, clean and house keeping did a good job. The hotel took care of an issue with slightly faulty bathroom faucets as well. Overall, a nice stay.

The staff is very friendly and helpful. Hotel is very clean and comfortable. Breakfast can consider more international food.

服務一般 應對速度比較慢 需要不斷催促。門卡打不開催了半天才幫忙解決，雖然態度是可以的，但工作效率不高。另外床單的清潔度需要提升。

rasa dan kepelbagaian makanan yang terdapat dalam vivnta adalah tidak baik kecuali perkara ini adalah baik dan sangat baik

Great

Service was too too late. Once i asked them slippers and comb they took 20 minutes to bring and there service was too too late

I stayed in this hotel several times already and it‘s an oasis in Siliguri. Perfect place to relax after a long day travelling or being in the hustling and bustling city. The staff is always very welcoming, specially Mr Lakpa from the front desk. The breakfast offers great variety of Indian and Western dishes and the pool is great to refresh after a day in the Indian heat.

We had an absolutely amazing stay at Taj Chia Kutir Darjeeling! Nestled in the heart of the hills, the tranquil atmosphere was perfect for unwinding. The tea plantation trek was a highlight, offering breathtaking views and a serene experience. The free yoga classes were a wonderful addition, helping us feel completely rejuvenated. The food was delicious, with a variety of flavorful options to suit every palate. Above all, the staff were exceptional – attentive, warm, and incredibly helpful. It was truly a memorable stay, and we can't wait to return!

Love this hotel so beautiful 🤩