Hotel 4-Star di Gauteng, South Africa

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

My husband arrived early at the hotel (7am) , tired and exhausted after a long flight and staff were not helpful with getting him into the room atleast a little earlier than the check-in time or offered any other available room , he was told to wait until 2pm to check into his room . Also , he asked for a halal meal when calling room service and they just told him they don’t have anything , instead of offering an alternative . I really hope that in future , the service of this hotel would be more helpful .

I had a good stay at The Catalyst Hotel. The hotel is clean, comfortable, and well located. The staff was friendly and helpful throughout my stThe breakfast was really good, with a nice variety of options every morning. I also really enjoyed the free shuttle service to Sandton Mall , it was very convenient and made getting around much easier. The only small downside was the balcony in my room. It was quite small, to the point that I couldn’t even fit a chair there. But overall, I still had a very pleasant experience and would recommend the hotel.

I had the best time just relaxing at the hotel . The staff were very friendly and because it was my birthday they upgraded my room and gave me free breakfast . I had an amazing time and I can’t wait to go back . Room services was also really great and the views were amazing .

While the property itself is a little dated, it honestly fades into the background because the staff service is exceptional. From check-in to departure, everyone was warm, attentive, and genuinely welcoming, which made the entire stay feel effortless. The complimentary airport shuttle runs every 15 minutes and was perfectly on time, making transfers to and from OR Tambo stress-free. And the breakfast — wow. Easily one of the highlights of the stay. A generous spread, well prepared, fresh, and honestly to die for. Overall, a really solid, comfortable hotel that delivers where it matters most: service, convenience, and food. Will be back again.

The location is spectacular. The rooms are good value for money. I liked my stay a lot. The only thing is if you’re booked into a room further away, you must know that if it is raining you have to walk outside and to the entrance to fetch your food orders or get your uber — only downside.

I had a wonderful stay at this hotel. The room was clean, spacious, and beautifully maintained, with a comfortable bed that provided a great night’s sleep. The atmosphere was peaceful, and the modern furnishings created a relaxing environment. The bathroom was spotless and well-equipped, with everything needed for a comfortable stay. The room amenities were excellent, including reliable Wi-Fi, good lighting, and a pleasant view. The housekeeping service was efficient, and the staff were friendly, professional, and always willing to assist. Overall, my experience was very satisfying. The combination of comfort, cleanliness, and excellent service made my stay enjoyable. I would gladly recommend this hotel to anyone looking for a comfortable and relaxing place to stay.

It's giving more 3 than 4 stars? Customer service poor. Holiday Inn was full so this was a close alternative. Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly. I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean. Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆 Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters. Next time I'll go elsewhere. They're not customer focused enough for me.

Excellent stay at the Southern Sun in Rosebank. From the reception to the check-in, to the installation in the room, everything went very well. The staff (maintenance, bar, restaurant, reception and security) all worked with a smile. The room was very well equipped and clean. The breakfast was plentiful and very varied. The restaurant had excellent food and very good wine. A special thought to the staff who opened the gate at the back of the hotel every day for us, making it easier for us to leave for the Rosebank lung. The swimming pool, although cool, was always welcome at the end of the day. Even if some minor work was underway in the hotel, we were never inconvenienced. We will definitely be back. A big congratulations to the hotel and all its staff. We will definitely be back.

It was lovely. Staff were friendly and accommodating and arranged airport pickup. The breakfast was lovely as well as room service. Will definitely stay here again if visiting Jhb. 💕❤️ The rooms were clean although amenities needed to be requested suxh as robes, slippers, shower gel, shampoo etc - not really nice after a long flight. As well as water, so if this could be provided first that would make it even great.