Hotel 4-Star di Xinjiang, China

The hotel's location is great, within walking distance to Narati, which is a big plus! The hotel itself is large with a spacious lobby, but its size also means it can be a bit confusing to navigate. It could use more staff. Breakfast was decent; there was a good variety, but the taste was just okay. As for facilities, I particularly want to mention the laundry room. It really needs an update. I had to search for it, finding it in an adjacent building and quite tucked away. In the end, I couldn't iron my clothes due to insufficient facilities and had to go back. The room is a bit old-fashioned but fully equipped, giving off vibes of hotels from a decade ago during an economic boom. Overall cleanliness was acceptable, but I'm deducting points because I found a centipede-like insect in the room just before check-out (perhaps due to the excellent natural environment?).

We were playing in Tashkurgan, and this hotel, newly opened, is very close to the town center. After eating at 'Guest from the Iceberg' (冰山上的来客), it was just a 10-minute drive to the hotel. It's a chain hotel, so the value for money is quite good. Service gets full marks; the pretty lady at the front desk even gave me coffee. The security guard at night was also very nice, it's just that there was no cleaning lady available in the evenings! The disaster, though, was our first night. We booked a family room. It was very spacious, especially the bathroom, which was huge! There was also a U-shaped sofa 🛋️ by the entrance. The two beds could be pushed together, which was convenient for our family. My first impression was that the bedding wasn't great; it didn't feel like pure cotton, it had a rustling texture and wasn't very soft against the skin. There was also a bug flying around in the room, which I swatted and killed on the sheets. So, I asked for the sheets to be changed. Since it was late, I just thought, 'Let's just change the sheets and sleep.' Next, for better sleep, I asked the security guard to get me two buckwheat pillows. The moment I replaced the pillows, I was genuinely speechless – there were several dead bugs under the pillow... different types of bugs, not just mosquitoes. At that point, I demanded a room change. We moved to another room, but there were still bugs flying around! Because it was so late and we had an early start the next day, we decided not to switch hotels again! My first night's impression was really bad. We had originally packed our luggage and left it at the front desk, planning to pick it up that evening. However, after a tiring second day of sightseeing, and with the kids wanting to go to the hotel's billiard room, when we went to retrieve our luggage, we just decided to book a family room again on the spot. We requested a clean and tidy room from the hotel. The second night's room faced the same direction as the hotel entrance, and the distant view was quite nice! No other mishaps. Overall, it offers great value for money. The breakfast is good, the service is excellent, the hotel laundry room is well-equipped, and the billiard table and kids' play area are also satisfying. The lobby is bright and spacious! Mineral water is directly placed at the front desk for guests to take. The only downsides were the hygiene on the first night, and the lack of a cleaning lady on duty at night. There was only the security guard and one front desk staff member. The front desk said she couldn't leave her post, so changing rooms, changing sheets, and dealing with dead bugs all fell to the security guard, who had to run back and forth. It was a bit inefficient and slow. Given our long journey and late arrival at the hotel, all this dragged on until past 1 AM. We were truly exhausted! I would still choose to stay for a second night because the family rooms are suitably large and the service is good. Please, hygiene definitely needs to be improved; it would help elevate the hotel's standard!

This hotel offers an exceptional experience! From the lobby to the hallways and guest rooms, everything is exquisitely and thoughtfully decorated. The lobby features a book bar and wellness tea, while the in-room amenities are of excellent quality. The bath and hand towels are all high-temperature sterilized and sealed. The rooms are spacious and clean, making for a very comfortable stay, and the breakfast offers a wide variety of refined dishes. What truly stood out was the service; they paid close attention to our reservation requests and proactively upgraded our room, fulfilling our every need. The front desk and all staff members were incredibly polite, always asking if we needed assistance and offering help promptly and diligently. The hotel also provides services like car washing and station transfers. We stayed in two different room types with three people, and we all agreed this hotel offers fantastic value for money and made us feel right at home!

The most comfortable night's sleep I had in Xinjiang! Atour, you are truly worth it! I'd book you even at a premium, and I'll be back! I arrived quite late that evening, and my clothes, which I left in the laundry room, were hung outside my door first thing in the morning. For this service alone, I'd willingly keep staying at your hotel. No need to say more about the bedding; I even use your 'deep sleep' pillows myself! Atour, I genuinely will love you forever – absolutely five stars! Also, the sunset photographed outside the hotel was beautiful. I'll definitely be back next time I visit Xinjiang. Just one suggestion: the back entrance is a bit far; maybe next time you could have a security guard help with luggage?

What a hidden gem of a hotel! We arrived at 11 PM and called ahead to order dinner from the hotel restaurant. The lamb hotpot was absolutely incredible – seriously, so, so good. The service was outstanding and so welcoming. The staff helped with all our luggage; even if I walked past with just a backpack, someone would immediately offer to carry it. The coffee at breakfast was also the best I'd had in all my days in Xinjiang. Beyond the beautiful environment, the hotel also offers horse riding (for a fee) and archery (free). We stayed at the hotel until well after noon before checking out, which was incredibly relaxing. We initially thought it would be a two-hour drive to Kokesu, but a staff member told us about an entrance that was only a 20-minute drive away. That was a huge help, truly. All in all, everything was perfect. We didn't get to see the stars because it rained that night, but we had no regrets at all because this hotel is just phenomenal. Oh, and the hotel also has fast charging stations for electric cars!

Overall, we had a pleasant stay. However, I would like to share our experience with the complimentary photo session so that future guests know what to expect. If you book through Trip.com, please check carefully what is included. We were informed by the photo studio that our complimentary photo session did not include the traditional costume, while if th guests who booked through some other travel agencies were able to use the costume free of charge. We found this difference quite surprising. Another disappointing experience was the complimentary photos. The hotel receptionist told us that we would receive 3 free photos per person, so as two guests we expected 6 photos. However, when we arrived at the photo studio, we were told that the offer was actually 3 photos per room. The inconsistent information between the hotel and the photo studio caused unnecessary confusion and disappointment. I hope the hotel and the photo studio can provide consistent information in the future, so guests know exactly what is included before they arrive.

Super satisfied with our stay with the kids! The room was spacious, clean, and safe, and our child slept really soundly. The hotel service was thoughtful and attentive, the location is great, and parking was convenient. Our whole family loved it and we highly recommend it for families with children. 👍👍

This hotel truly deserves a big thumbs up! The service is exceptionally comprehensive and thoughtful. Although the location isn't particularly prominent, there's a cozy reading corner, which really shows the management's vision. You can even choose from about six different types of pillows, and they offer a foot bath service where an attendant prepares the water for you. All in all, it's excellent. I'll definitely stay here again on my next visit.

We stayed two nights in Altay City while skiing at the nearby resort, and the hotel was a great base for our trip. The rooms were clean with good heating — perfect after a cold day on the slopes. Parking was free and conveniently right in front of the hotel, which made everything easy. A comfortable and practical choice for anyone visiting the area.

The overall hotel experience was great. The room was clean and tidy, and the bedding was comfortable. The front desk service was warm and attentive, the location was convenient, and it offered good value for money. I felt very comfortable staying here, and I would choose it again if I have the chance.