Hotel 4-Star di Ilocos, Philippines

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

I had a very satisfying stay here! The hotel's location is excellent, making it easy to get around, and there are plenty of dining and shopping options nearby. The front desk staff were warm and attentive, and both check-in and check-out were very efficient. The room was clean and tidy, the bedding was comfortable, and the soundproofing was good, allowing for a great night's sleep. The bathroom was odor-free and well-stocked with toiletries. Breakfast offered a wide variety of choices and tasted great. Overall, the atmosphere was cozy and comfortable, and it offered great value for money. I would definitely choose this hotel again and recommend it to friends.

There aren't many good hotels in this area, and I felt this one wasn't worth the price. The entire La Union coastline faces the South China Sea, so the waves are really strong, making it only suitable for surfing. It's definitely not the right place for snorkeling or diving. The sand on the beach isn't fine either. The section in front of the hotel was okay, but the public beach was overflowing with sewage, which was truly an eyesore.

It was an overall good experience. We were greeted by all-smiling staffs. The property is very well maintained. I saw that they clean their pools everyday. Our accommodation is very clean and tidy as well. Restaurants serves variety of food on their menus from vegetables, seafood, beef to chicken. I suggest to give them a heads up on your orders to avoid the hassle of waiting. They serve the usual silog meals on their breakfast (choice of meat/fish, fried rice and egg). You just need to ask them what you need on your room and they will immediately provide. I just hope that they could have provided more things on the room as a default like water, mugs, tissue are only good for 2 person even though the room is booked for 4.

The best service we ever experienced. I left my backpack in the lobby and they took care of it. I came back to retrieve it a day later and Nothing was lost. Very honest and respectful staff. Breakfast buffet was great 👌

The wifi signal was difficult in the pool area and we had to ask the front desk multiple times to fix the room wifi. The shower water was also very slow. The cafeteria has no onsite waiters, you will have to look for them in order to order. The aircon wasn't cold enough for a room that's for 4 pax so we had to ask for an extra fan in the room. But the pool is good especially if you have kids. The beach area is also clean and not crowded so that's a good point. The food price is also affordable. The location if good for those who have private cars but i'll be quite far for commuters to find places to eat outside of the hotel.

It was very touching because it was a hotel with traditional Spanish culture. The paintings and decorations decorated in many places were also attractive, and it stopped my eyes there for a while. It was a short journey, but it left many memories. Thank you.

My wife and I visited Vigan City for a motorcycle trip. The hotel is an amazing building, the staff were great, there was a huge selection of food to choose from. The roof deck pool and bar was very nice place to chill. They had secure parking below the hotel which was perfect for storing our bikes off the street. Only think I can think of was that was not to my liking was the bed pillows, they were thick were I prefer a thinner pillow. But that’s no big deal.

The staff where some of the most attentive and professional I’ve encountered. They make you feel very welcome and special. I would definitely stay again. Only down side was no phone in room and no phone signal so cannot order room service unless you have Viber as the WiFi was acceptable.

It's good. They have a big pool with very good taking care. I would like to book their place again