Hotel 4-Star di Ilocos, Philippines

I had a wonderful stay at Monarch Hotel Calasiao! The rooms were spacious, modern, and very clean, with comfortable beds that made for a relaxing rest. The staff were incredibly friendly and accommodating, always ready to assist with a warm smile. The amenities, especially the pool and dining options, were excellent and added to the overall experience. The location is also convenient, making it easy to explore the area. Overall, a great place to stay for both relaxation and business—highly recommended!

Front desk service was very bad, we arrived 1pm (early for our 2pm check-in) since hotels usually already have the rooms ready, but we received our room at 2:30PM !! no apologies from the front desk, we didnt even receive details for the breakfast buffet. the whole lobby was full of people waiting to be checked-in. Our shower was busted, reported also to front desk for repair but wasnt fixed. One of our friends also had an issue with them, the front desk was very rude to them and didnt want to transfer the call to the manager. Other than that the rest of the staff was very polite and attentive.

It was an overall good experience. We were greeted by all-smiling staffs. The property is very well maintained. I saw that they clean their pools everyday. Our accommodation is very clean and tidy as well. Restaurants serves variety of food on their menus from vegetables, seafood, beef to chicken. I suggest to give them a heads up on your orders to avoid the hassle of waiting. They serve the usual silog meals on their breakfast (choice of meat/fish, fried rice and egg). You just need to ask them what you need on your room and they will immediately provide. I just hope that they could have provided more things on the room as a default like water, mugs, tissue are only good for 2 person even though the room is booked for 4.

It's good. They have a big pool with very good taking care. I would like to book their place again

Our stay was excellent—the accommodations were comfortable, and the service was great. We loved our room. However, the serving time for dinner at the restaurant @ Coast was too long, and the Cajun dish lacked flavor. We hope this can be improved for a better dining experience. Additionally, having a heater in the shower would add comfort to the guest.

Great Hotel in terms of cleanliness and staff service. Buffet breakfast also was very good. Woud be happy to book again this luxurious hotel in Vigan.

Had a nice surprise of mixed fruits and wine. Candy gifts also for the young ones. Perfect for this holiday season The room is very spacious with soft pillows and blankets. Stayed at the loft. Room is good even for a family with cr provisioms for both loft and ground floor. They forgot space for luggage and clothes but its still ok for short stay. Highly recommended as plaza and calle crisologo are just a few steps away.

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

The wifi signal was difficult in the pool area and we had to ask the front desk multiple times to fix the room wifi. The shower water was also very slow. The cafeteria has no onsite waiters, you will have to look for them in order to order. The aircon wasn't cold enough for a room that's for 4 pax so we had to ask for an extra fan in the room. But the pool is good especially if you have kids. The beach area is also clean and not crowded so that's a good point. The food price is also affordable. The location if good for those who have private cars but i'll be quite far for commuters to find places to eat outside of the hotel.