Hotel berhampiran Stesen Keretapi Schaerbeek, Brussels

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

We stayed 2 nights and thank god it wasn’t any longer. As much as the bed was a very large bed and comfortable, the surrounding around was grotty. Brussels in general around here was awful. The room was pokey and small, walked into things while staying there. Forget being any bigger than slim, the bathroom was a shoe box! Your back is basically touching the wall, while facing the basin and the toilet roll holder is right in your face when you’re sitting on the toilet and your head almost touching the wall in front of you lean forward. No room for you to dry yourself in the bathroom itself unless you stand in the shower and do it. The hotel itself is beautiful, but lacks in the room which is the important part. Check in and out system is ridiculous. They’ve set up 3 ways to do so. Online via email, in person or on their check in kiosk. The issue with this, is you’re still made to go to reception! What’s the point of saying you can do it all online or at the kiosk if I still have to go to someone at reception? Remove your unnecessary online/kiosk. When checking in, I felt hostility from the staff member when I said I got an email to check in at the kiosk and I’ve already done it, so I didn’t want to waste more time doing it again. Then when I checked out via email, I got a notification to say the city charge was paid and I could leave. Thankfully for the hotel, I needed to drop my luggage and the lady still asked for my room number and said I still needed to pay for the city tax. Another example of a failed online system, just a waste of time. Then when I came back to get my luggage, I found that the tag with the same number was on multiple bags and the girl came out with 2 bags that weren’t mine and eventually had to come in and look for it myself. Apparently they used the same number but the girl gave me the wrong colour tag to my luggage tag. Again, another stupid system. Why are you not using unique numbers? Instead of relying on the same numbers but different colours?! All in all, stay somewhere else. There are nice parts of Brussels, but this area is not it and the closer you are to Brussels Nord station, you’ll feel like you’ve just entered Skid Row. I wouldn’t recommend this hotel or the area. Nice big gym for a hoteland probably the very few positives about the stay.

Spacious room with a lot storage space. Bath tub available for good bath. Location is near the city centre, within walking distance from both Brussels Central or Brussels MIDI stations.

excellent service, reception staff were very helpful and responsive, even offering a room upgrade for us due to some faulty issues with the sink/door latch. location is also rather convenient, and hotel rooms were very clean and spacious! would definitely consider again if ever in Brussels

The hotel is at a good location, a bit out of the centre but charming neighbourhood with a good mix of independant small establishments and chain coffee stores. There are tram stops and enough rideshare bikes and scooters less than 3 minutes walking, and also a carrefour express and organic supermarket in walking distance. Be aware that the hotel is on a relative steep incline!! The hotel itself was great quality for the price; bed was comfortable, bathroom a decent size with an amazing blowdryer and good waterpressure in the shower. A personal thing is that the pillows were much too thick for my liking, my neck was not happy the next day. This is something that can be easily fixed by providing 2 separate pillows instead of one thick one. The garbage bins were a bit confusing, because the 4 labels were not easy to read and I found it a bit weird there were not bin bags in them. I guess it's a environmental thing. Check-in/out was very smooth and friendly. We did not make use of the breakfast, gym or cinema room so I can't attest to those but overall the hotel looks modern and clean. One small personal dislike was the strong smell when you enter the lobby; not of cleaning product but a heavy perfume-type scent that I personally did not like, but again, this was a minor thing. Highly recommended this hotel if you're looking for a relaxed stay in Brussels.

It is a new hotel next to Brussels-Midi station. The decor is very modern. The staffs are super friendly. The room is clean and comfortable. I really enjoyed it. They have a small cafe in the lobby and there are many place to hang out. There is also a small gym in the basement which is quite nice. Overall, it was a good stay.

The hotel is very beautiful, not the best experience however. The attitude of the front desk staff, especially the female manager, was not accommodating. I expected friendlier and more respectful attention from a hotel of this caliber. Both the morning and evening receptionists were quite intransigent. The room I booked was not what I requested, apparently due to availability issues. I had to ask them to push the twin beds together to make one, which took a while to accomplish. They only followed this request because my booking agency intervened and spoke to management; otherwise, it would have been impossible. The next day, I requested a late checkout but was told ”no.” The woman at the front desk argued that it was the busy weekend and tha my reasons were insufficient, claiming that since they had already fixed my room the day before (or that I could have just slept on the original setup), they wouldn't bend the rules. This dismissive narrative made my stay even more unpleasant! You urgently need to train your personnel to improve their customer service skills.

Hotel was clean, convenient. I love how big and spacious our room was and it had aircondition and a bath tub. It made us want to enjoy the hotel as well. The complementary was great. Will recommend

Facilities are old with smell in room and hall. Fitness is public one full of people and air quality is bad. Room bathroom is very small and lounge opening hours are short 16:00 to 20:00 and beverages and alcohol options are limited. Food in lounge is also very simple. Breakfast is quite good comparing to other services.

I had a great stay at floris arlequin! I went with a friend, we selected two seperate beds and we got them. The location was amazing, everything was so close, it's immediately in a nice area with lots of restaurants and very close to the Grand place. Really worth it. The bathroom was realllyy nice, big, very clean, very tidy, very modern, nice shower (bit small shower curtain but not a problem) We went when it was really hot in Brussels (30°) and the airconditioning was broken sadly, but the big window opened and it was very doable. And the airconditioning will be fixed Everything was clean, except the floor that was carpeted, so that was a little gross but nothing absurd I just don't like carpeted flooring. For the room it might've been a littttlleee expensive but for the location it's cheap because it's a really good location.