Hotel berhampiran Herbert Reserve, Melbourne

My stay was very relaxing, the complex was very busy with the restaurant and event room filled my room was very quiet. Bathroom very clean and adequate, heating and cooling easy to adjust to your liking.. Only 1 thing , the coffee and tea supply is very limited in the room, but otherwise service and admission was friendly ,professional and pleasant.

Fabulous stay, had everything we needed. Very comfortable for a family of 5, with 3 teenage aged boys. Staff were friendly and accommodating. I have fragrance allergies and they were accommodating to use low chemical/fragrance cleaning in our room prior to our checkin and leave windows open for airing. Reception and hallways were very fragrant, but was easy enough to hold my breath until I got into our apartment. It worked well for us! Supermarket within walking distance, cafes, shops etc, very convenient stay and located very close to our friends home whom we were visiting. When we next visit, we'll look to stay here again!

We recently stayed here for 4 nights and for the price that you pay isn't the service that you receive. It all started when we tried to find our room after it wasn't explained to us how the ”buildings” work. As we tried to get back into the reception area, we found ourselves in the fire escape as our tag for the escalator didn't work in that area. We finally got ourselves into the room to find it not so clean. On a day trip to Healesville and surrounding area's we were responsible and left the car at an establishment for the night and got an Uber. It wasn't until we needed the room keys and discovered we left the keys in our car. Unfortunately, this ”Hotel” only has 1 set of keys. We called reception (as no one mans this at all) and we were given the incorrect room key as a spare. Another phone call has us sorted for the key only (no more tags for the security access to the doors and escalator). Prior to this the manager stated he would be home when we get home from dinner to let us in. We rang and rang and rang (14 times in total) no answer. We messaged through Facebook and tried every alternate. Still to date no answer. Yes, we made it difficult for ourselves with leaving the keys in the car however what a * show it is to get access without it. The reception line was call forwarded onto the managers mobile phone which was turned off. The rooms don't get serviced (Please make up my room) daily, not enough soap etc left for the length of our stay. Never again!!

Quality accommodation in a great location. Great value. Our studio apartment was comfortable, spacious and very well-equipped - including a kettle, toaster, microwave and plenty of cutlery, plates, cups etc. There was even a bath (with shower over) - that's a plus in my opinion. Perfect for an overnight stay, but I'd find it comfortable for a longer stay. With a major shopping centre and a plethora of dining options within easy walking distance, the location is ideal.

Thought it looked good reviews were semi good close to where we needed to be , but the walls are paper thin, could hear arguments from other rooms . When asked could we have a ground floor when I discovered we were upstairs and explained my husband had just had knee surgery I was met with sorry our regulars come first, after also being told of $100 bond on arrival not before. When entering room people in building next door could see right into the room so closed curtains quickly. Rooms and bathroom need a bit of attention especially the shower, great size no water pressure and very dirty , honestly I have stayed at free camps with toilet/ shower ammenities cleaner. Noise from Stud Rd didn’t bother us as much as the person going off and throwing stuff a couple of rooms down , if we weren’t so tired and so late at night I would have gone and got my money back and driven home. These photos show the shower , that needs a really good clean, also when I checked under the bed and couch to make sure we hadn’t left anything behind, the rubbish under there , so I picked it up for you and put it in the bins. The lady on the desk was very polite.

The room was large and overall comfortable, though a couple of issues. Firstly, there are 2 beds in the room and we intended using both, however there was only one spare blanket. Second, our bathroom had no towel rail except for a 30cm one adjacent to the sink for the hand towel. Lastly, for such an otherwise modern room there is no toaster. I booked directly and afterwards was emailed a survey. I took the time to respond, thinking it would assist them (otherwise why do they ask), mentioning the above 3 items. I received an offensive email back telling me the rooms have towel rails (the ones in the website photo's might but mine definitely didn't), that had I wanted a spare blanket for both beds they would have provided one had I asked (except that Reception closes at or before 8pm and you don't realise before going to bed) and pointing out the room has heating (not a substitute for a blanket on a bed I'm afraid, not many people sleep with the heating going all night). If they didn't want honest constructive feedback they shouldn't ask for it, and I sorely wish I hadn't wasted my time on them.

My elderly husband was ‘lost’ and looking for somewhere to stay late Saturday evening ( we live in the country) , I found Knox International Hotel and Apartments online and rang them seeing if they could help, they went out of their way to talk to him on the phone and help him with directions. He stayed in a small apartment and was extremely happy with the comfort and cleanliness, the girl on duty ( Tammy was her name I think) was so understanding. It was a great outcome and we plan to both stay there later in the year.

Great customer service. Room was neat and amenities were really good.

Great location for shopping and eating out. Stayed overnight for a gymnastics competition. Got some shopping in and only 5 mins away from gymnastics centre. Staff were friendly and helpful. Rooms was clean, shower was spacious and hot with good pressure bed was very comfortable

Stayed here for a business trip. Has been a great place to stay, nice English/European traditional decor and furniture, very clean room near to everything. Room has all the amenities: iron, ironing board, hair dryer, lots of towels, chairs, table, desk, arm chair, comfortable bedding and pillows, air conditioning, free wifi. Function rooms look great. Near shopping centres and restaurants