Hotel 5-Bintang di Carlsbad, Republik Czech

位於卡羅維發利小鎮極好的位置，酒店歷史悠久，服務規範到位，前台和客房服務周到細心。早餐菜品一般但服務到位。衞生整潔。值得推薦。

Pleasantly surprised by the hotel, which is really 4 villas inter joined. Room was spacious and elegant. Large pool, 2 saunas and pools. Room to sit outside in garden. Food was good. Really excellent breakfast buffet and dinner buffet was surprisingly good, though little expensive. Dining room self lacks charm. Very zealous staff who clear everything swiftly. Hotel was quite empty so plenty of room. If full may feel crowded. Parking is a bit expensive but little other choice nearby. Center is 10-15 min walk away. Felt nice to be able to leave the busyness behind, retreating up the hill to the hotel. A treat to stay here, feeling like a fairytale park in the hills.

I recently had an exceptional stay at the Retro Riverside Wellness Resort in Karlovy Vary, and it surpassed all my expectations. The hotel's focus on comfort is immediately apparent, with spacious rooms that feature luxurious beds, high-quality linens, and modern amenities. The addition of a private balcony in many rooms provides a serene view of the calm waters, enhancing the overall sense of tranquility and relaxation. The highlight of my stay was undoubtedly the wellness centre, which is a true sanctuary. Spread over two floors, it offers a variety of facilities including multiple saunas, a hot tub, an indoor swimming pool, and a state-of-the-art fitness centre. The spa treatments available are top-notch, delivered by skilled professionals who ensure a rejuvenating experience. This extensive wellness area is perfect for unwinding after a day of exploring the picturesque surroundings of Karlovy Vary. What truly sets this resort apart is the excellence of its staff. From the moment of arrival, every staff member demonstrated exceptional professionalism and genuine friendliness. They were always ready to assist, making every effort to ensure that my stay was as comfortable and enjoyable as possible. Their dedication to providing outstanding service significantly enhanced my overall experience. The hotel's location in Březová, near the forest and water dam, offers a peaceful retreat while still being conveniently close to the attractions of Karlovy Vary. The on-site restaurant serves a diverse menu of international cuisine, and the breakfast, in particular, was exceptional, providing a perfect start to each day. In summary, my stay at the Retro Riverside Wellness Resort was outstanding. The combination of superb comfort, excellent staff service, and a fantastic wellness centre makes this hotel a perfect choice for anyone seeking a relaxing and luxurious getaway. I highly recommend it to anyone visiting Karlovy Vary.

Our family holiday in Karlovy Vary was simply perfect, mainly thanks to this amazing hotel! Upon arrival, we were warmly welcomed by the staff, who were extremely accommodating and helpful during the entire stay. We felt truly welcomed and treated like royalty. The hotel offers not only beautiful rooms that are cozy, clean and spacious, but also perfect services. Our teenage daughters enjoyed the wellness and activities together. However, what appealed to us the most was the attitude of the staff. If you are looking for a place where you will feel pampered, in a safe and friendly environment, this hotel is the right choice. Karlovy Vary is beautiful in itself, but this hotel added a unique charm to our trip. We will definitely be happy to come back here! ❤️

my husband and I recently stayed for 2 weeks at this fabulous hotel with intensive trea**ent option and full board. It was our 1st time in this place and we flew over the ocean to enjoy it and indeed, we enjoyed our stay and trea**ent immensly! Staff is amazing, especially Manager Filip at the reception, he is definitely worth a promotion! He is so friendly, helpful and has a very nice personality! Also waitresses at the retaurant- Matia and Olga deserve a compliment for sure! Very nice service all the time! Antonina at the spa reception does a great job too! Once a week they have a live music in the bar, need to book the seats in advance As for the trea**ent itself-they have fabulous facilities and everything is well organized. We included all we could get as well paid extra for creosauna. It was our first time using it and we found it quite refreshing. The accomodations we got was Junior suite facing the garden and we found it very nice and useful. The windows can be open in each room and we had a balcony too. my only complaint is the hours of operation of sauna and steam room as well roman baths-they close them at 9 pm which we find very early as it is impossible to enjoy them right after the full dinner . If they can extend it to 10 pm -would be a much better option. Also temperature of the water in jacuzzi is very low-quite cold, not even warm! other than than -its was a very pleasant stay and we would definitely recommend it! Bring a couple of metal water bottles with you as you will need to get different types of mineral water each day and having bottles really helps. Parking in front of the hotel is free but limited. We arrived in the mid of April when it was not that busy.

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

Sehr schön neu renoviertes Hotel. Ruhig zum grünen Park gelegen. Zimmer mit Klimaanlage, super Betten, schönes Bad, separat WC, Minibar etc, alles was man braucht. (Tolle Kosmetikprodukte von Molton Brown im Bad) Ausgesprochen freundliche Mitarbeiter am Empfang, im Speisesaal. Reichhaltiges Frühstück (mit Espressomaschine, nicht nur Filterkaffee) warmen Speisen etc. Waren zum Abendessen auch im Haus und hatten à la Carte. Speisesaal wirkte gediegen, neues Mobiliar, dezente Musik im Hintergrund. Nur die Dekoration war etwas nüchtern, überall nur gleichgrosse Spiegel an den weissen Wänden und etwa vier kleinere Topfpflanzen verteilt in einem grossen Raum. Da könnte es mehr Pflanzen und einige Bilder vertragen. Essen war ausgezeichnet, Wiener Schnitzel schmeckte nach Butter (ist nicht oft der Fall) mit sehr gutem Kartoffelsalat. Gnocchi mit Pilzsauce waren ebenfalls delikat. Bedienung sehr freundlich und aufmerksam. Wellnessbereich haben wir nicht besucht, aber eine Liste lag im Zimmer auf. Uns hat es sehr gefallen, zum Weiterempfehlen!

Our stay at Hotel Esplanade was absolutely exceptional and beyond all expectations. From the moment we arrived, we were captivated by the luxurious interior and the welcoming atmosphere of the hotel. The staff were incredibly professional, attentive, and went above and beyond to make our stay perfect. The room was spacious, elegantly furnished, and impeccably clean, with a stunning view of the surrounding nature. The wellness and spa facilities were outstanding. Hotel Esplanade in Mariánské Lázně truly exceeded our expectations. It is the perfect destination for anyone seeking a combination of luxury, relaxation, and first-class service. We are already looking forward to returning!

The building is impressive, enthroned up on the east hillside of Karlovy Vary. Habsburgian vibes reminiscent of ancient days. Imperial is in good condition and nicely renovated. The scale of the building is huge and dimensioned for thousands of guests. Walking around takes quite a bit of time but with lesser amount of guests than the mentioned thousand, it feels quite lonely to stroll the corridors... The public areas are mostly beautiful, but the five official stars... no, unfortunately not. What is lacking? Well, the scale of the property demands to keep it running. To keep it running you have to have a lot of guests. Thus, you have to attract people who not usually are in the ”five star category”. And so they (try to) do. Many things turn to ”cantina” standard in respect of both the reception and ”handling” of the guests and the dining options. Very tired staff at check in. One example: in the main lobby there are only two elevators, whereof one at our visit was out of order. Another elevator in another part of the hotel did not serve all the floors. Nah.... Rooms are renovated and just fine. All amenities and a good night's sleep in comfy beds. Nice with a small balcony. For those having some sort of boarding agreement, dinner is served as a buffet dinner in the magnificent ”Prague restaurant” with lavish decoration. A buffet is hardly a concept in a real five star hotel and we consequently had dinner in the more intimate ”Restaurant Paris” - see my separate review. In ”Prague” breakfast is also served, which proved to be a great gathering of all the hotel guests at the same time. More like a school cantina than a five star hotel. Everything in place though, and most thing you would want is there to find. Queues to the coffee machines... Parking was ”doen the hill” and we ended up parking on a tennis court (!). OK - no problem, but not in the ballpark of attending staff helping you with the parking facilities. Staff correct and polite. But very stiff. And tired. Many steps behind service of a true 5-star. It's about price/performance. We had the opportunity to stay at three different hotels at Karlovy Vary during our stay. And one of those was the Grandhotel Pupp, which we considered to be much more lika a true five star. AND they are/were cheaper! So, you may well stay at Imperial, just for the sake of the building's eminent history and athmosphere. But be aware that days gone by since the turn of the century does not apply in the respecto of ”grand” anymore.

位於卡羅維發利小鎮極好的位置，酒店歷史悠久，服務規範到位，前台和客房服務周到細心。早餐菜品一般但服務到位。衞生整潔。值得推薦。

Pleasantly surprised by the hotel, which is really 4 villas inter joined. Room was spacious and elegant. Large pool, 2 saunas and pools. Room to sit outside in garden. Food was good. Really excellent breakfast buffet and dinner buffet was surprisingly good, though little expensive. Dining room self lacks charm. Very zealous staff who clear everything swiftly. Hotel was quite empty so plenty of room. If full may feel crowded. Parking is a bit expensive but little other choice nearby. Center is 10-15 min walk away. Felt nice to be able to leave the busyness behind, retreating up the hill to the hotel. A treat to stay here, feeling like a fairytale park in the hills.

Our family holiday in Karlovy Vary was simply perfect, mainly thanks to this amazing hotel! Upon arrival, we were warmly welcomed by the staff, who were extremely accommodating and helpful during the entire stay. We felt truly welcomed and treated like royalty. The hotel offers not only beautiful rooms that are cozy, clean and spacious, but also perfect services. Our teenage daughters enjoyed the wellness and activities together. However, what appealed to us the most was the attitude of the staff. If you are looking for a place where you will feel pampered, in a safe and friendly environment, this hotel is the right choice. Karlovy Vary is beautiful in itself, but this hotel added a unique charm to our trip. We will definitely be happy to come back here! ❤️

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

The building is impressive, enthroned up on the east hillside of Karlovy Vary. Habsburgian vibes reminiscent of ancient days. Imperial is in good condition and nicely renovated. The scale of the building is huge and dimensioned for thousands of guests. Walking around takes quite a bit of time but with lesser amount of guests than the mentioned thousand, it feels quite lonely to stroll the corridors... The public areas are mostly beautiful, but the five official stars... no, unfortunately not. What is lacking? Well, the scale of the property demands to keep it running. To keep it running you have to have a lot of guests. Thus, you have to attract people who not usually are in the ”five star category”. And so they (try to) do. Many things turn to ”cantina” standard in respect of both the reception and ”handling” of the guests and the dining options. Very tired staff at check in. One example: in the main lobby there are only two elevators, whereof one at our visit was out of order. Another elevator in another part of the hotel did not serve all the floors. Nah.... Rooms are renovated and just fine. All amenities and a good night's sleep in comfy beds. Nice with a small balcony. For those having some sort of boarding agreement, dinner is served as a buffet dinner in the magnificent ”Prague restaurant” with lavish decoration. A buffet is hardly a concept in a real five star hotel and we consequently had dinner in the more intimate ”Restaurant Paris” - see my separate review. In ”Prague” breakfast is also served, which proved to be a great gathering of all the hotel guests at the same time. More like a school cantina than a five star hotel. Everything in place though, and most thing you would want is there to find. Queues to the coffee machines... Parking was ”doen the hill” and we ended up parking on a tennis court (!). OK - no problem, but not in the ballpark of attending staff helping you with the parking facilities. Staff correct and polite. But very stiff. And tired. Many steps behind service of a true 5-star. It's about price/performance. We had the opportunity to stay at three different hotels at Karlovy Vary during our stay. And one of those was the Grandhotel Pupp, which we considered to be much more lika a true five star. AND they are/were cheaper! So, you may well stay at Imperial, just for the sake of the building's eminent history and athmosphere. But be aware that days gone by since the turn of the century does not apply in the respecto of ”grand” anymore.

my husband and I recently stayed for 2 weeks at this fabulous hotel with intensive trea**ent option and full board. It was our 1st time in this place and we flew over the ocean to enjoy it and indeed, we enjoyed our stay and trea**ent immensly! Staff is amazing, especially Manager Filip at the reception, he is definitely worth a promotion! He is so friendly, helpful and has a very nice personality! Also waitresses at the retaurant- Matia and Olga deserve a compliment for sure! Very nice service all the time! Antonina at the spa reception does a great job too! Once a week they have a live music in the bar, need to book the seats in advance As for the trea**ent itself-they have fabulous facilities and everything is well organized. We included all we could get as well paid extra for creosauna. It was our first time using it and we found it quite refreshing. The accomodations we got was Junior suite facing the garden and we found it very nice and useful. The windows can be open in each room and we had a balcony too. my only complaint is the hours of operation of sauna and steam room as well roman baths-they close them at 9 pm which we find very early as it is impossible to enjoy them right after the full dinner . If they can extend it to 10 pm -would be a much better option. Also temperature of the water in jacuzzi is very low-quite cold, not even warm! other than than -its was a very pleasant stay and we would definitely recommend it! Bring a couple of metal water bottles with you as you will need to get different types of mineral water each day and having bottles really helps. Parking in front of the hotel is free but limited. We arrived in the mid of April when it was not that busy.

Our stay at Hotel Esplanade was absolutely exceptional and beyond all expectations. From the moment we arrived, we were captivated by the luxurious interior and the welcoming atmosphere of the hotel. The staff were incredibly professional, attentive, and went above and beyond to make our stay perfect. The room was spacious, elegantly furnished, and impeccably clean, with a stunning view of the surrounding nature. The wellness and spa facilities were outstanding. Hotel Esplanade in Mariánské Lázně truly exceeded our expectations. It is the perfect destination for anyone seeking a combination of luxury, relaxation, and first-class service. We are already looking forward to returning!

Das Personal war freundlich und bemüht. In unserem Zimmer gab es z.B. nur heisses Wasser in den Lavabos, nicht aber in der Dusche. Der Hotelmanager offerierte uns sofort umstandslos ein zweites Zimmer zum Duschen und liess schon am anderen Morgen einen Sanitär kommen, der den Schaden reparierte. ABER · Wir verbrachten hier 4 Tage. Wir waren die einzigen Gäste. Da fragt man sich natürlich schon, warum das so ist. Schon am Anreisetag mussten wir von unterwegs aus vor 15h nicht nur melden, ob wir im Hotel essen, sondern auch, was wir essen möchten. Als wir dann ankamen, verstanden wir, wieso. Wir waren ja eben die einzigen Gäste... serviert wurden wir völlig unprofessionell, aber überfreundlich und beflissen vom Hotelmanager persönlich. Will man das wirklich, wenn man ein 5 Sterne Wellness und Golf Hotel besucht? Sauna und Dampfbad hätte es zwar gegeben, aber nur auf Voranmeldung und gegen Gebühr. Wieso ist denn am Hotel Wellness angeschrieben? Ich buchte eine Hotstone Massage - mehr um zu schauen, ob es das hier wirklich gibt. Ja, es gab es. aber ich hatte das Gefühl, die an sich nette Masseuse, die nut tschechisch sprach, habe das noch nicht so oft gemacht. Sie tat mir leid; denn sie gab sich Mühe. Es war aber weder entspannend noch angenehm: statt sanfter Musik in nettem Raum hörte man nur den angestrengten Atem der Masseuse, während man in einem kargen Raum liegend viel zu heftig massiert wurde. Das Restaurant, auf dem wegweisenden Plakat gross als ”Castle Restaurant” angeschrieben, kann nicht wirklich besucht werden. Man muss sich ja bis 15 h mit Menüwahl angemeldet haben. Die Auswahl der Speisen ist klein, das Servierte recht, aber nicht wirklich gut. Das Café, von dem auf einer Schiefertafel vor dem Hotel steht, es wäre von 11h bis 17h geöffnet, ist leer und unbedient. Schade um das wirklich sehr schöne Gebäude, das bis ins Detail liebevoll (wenn auch eher kitschig) eingerichtet ist. Wer einmal eine zeitlang völlig alleine ein ganzes Schloss bewohnen will, kann ja hier mal buchen. Wer sich in einem 5 Sterne Haus entspannen und verwöhnen lassen will, sollte hier nicht hingehen. Wie kann so ein Hotel überhaupt überleben???

I recently had an exceptional stay at the Retro Riverside Wellness Resort in Karlovy Vary, and it surpassed all my expectations. The hotel's focus on comfort is immediately apparent, with spacious rooms that feature luxurious beds, high-quality linens, and modern amenities. The addition of a private balcony in many rooms provides a serene view of the calm waters, enhancing the overall sense of tranquility and relaxation. The highlight of my stay was undoubtedly the wellness centre, which is a true sanctuary. Spread over two floors, it offers a variety of facilities including multiple saunas, a hot tub, an indoor swimming pool, and a state-of-the-art fitness centre. The spa treatments available are top-notch, delivered by skilled professionals who ensure a rejuvenating experience. This extensive wellness area is perfect for unwinding after a day of exploring the picturesque surroundings of Karlovy Vary. What truly sets this resort apart is the excellence of its staff. From the moment of arrival, every staff member demonstrated exceptional professionalism and genuine friendliness. They were always ready to assist, making every effort to ensure that my stay was as comfortable and enjoyable as possible. Their dedication to providing outstanding service significantly enhanced my overall experience. The hotel's location in Březová, near the forest and water dam, offers a peaceful retreat while still being conveniently close to the attractions of Karlovy Vary. The on-site restaurant serves a diverse menu of international cuisine, and the breakfast, in particular, was exceptional, providing a perfect start to each day. In summary, my stay at the Retro Riverside Wellness Resort was outstanding. The combination of superb comfort, excellent staff service, and a fantastic wellness centre makes this hotel a perfect choice for anyone seeking a relaxing and luxurious getaway. I highly recommend it to anyone visiting Karlovy Vary.