Hotel 4-Star di Sabah, Malaysia

Three days, two nights, and every day brought a new kind of 'excitement.' Day one, the air conditioning didn't work, there were tons of mosquitoes, and the shower only had cold water. The only decent thing for dinner was the fried shrimp, which disappeared in seconds, and the few other dishes available were practically snatched away. It felt like a refugee experience. Day two, we got a different room. After swimming, I went back to shower, and there was no water, then cold water, then extremely hot water, constantly cycling. The water pressure was also incredibly low; I almost lost my mind trying to rinse the shampoo out of my hair. That night, it was very windy, and there was a lot of noise outside, as if something wasn't properly secured. On the third day, as we were checking out, our luggage was mistakenly taken by a staff member and given to other guests. It was only returned after the other guests realized the error. Our luggage was perfectly fine in the restaurant; how dare you just take it away? Do you have any basic management sense? Of course, the environment is nice, that's the only highlight. Given how expensive it was during Chinese New Year, you should provide a service level that matches the price. The buffet was cafeteria-standard, and we still had to fight for food. Are you not ashamed?

It was a wonderful time. You can watch an unforgettable sunset over the sea. It is great for swimming in the ocean, and the private pool is clean and well-maintained. The shared pool was also very pleasant. I would like to stay here again if I come to Kota Kinabalu next time. The best accommodation.

Overall, the hotel is good, especially because of its convenient location near a shopping mall, making it easy to purchase daily necessities and other items. The breakfast café is spacious and offers a wide variety of food choices. However, there are a few areas that could be improved. While the breakfast selection is extensive, the taste of the food was somewhat disappointing and could be enhanced. In addition, the cleanliness of the room needs more attention. The floor felt dusty, as if it had not been properly swept or vacuumed. Guests who are not comfortable wearing the hotel slippers may notice the dust more easily. With improvements to room cleanliness and food quality, the overall guest experience would be much better.

The location is super close to the ferry terminal. Downstairs, right across the street, there's a KFC, Starbucks, and 7-Eleven, which is really convenient. The front desk staff were very patient. The only drawback is that the room is a bit old-fashioned. However, the hotel's exterior looks upscale and grand.

Excellent stay, was abit worried after reading some of the reviews, but the villas and the area looks exactly like the pictures show online. 4 star hotel in a 5 star location. Rooms always clean with fresh towels etc after we came back from our trips, and staff were friendly and accommodating. We only gave 3 stars for service because prices changed at the hotel for things like the private taxi back to shore, and the price for cooking seafood that we had bought from fishermen passing the hotel. The private taxi price at the shore at the Sky Water Reception (around 300) was less than the price quoted at the actual hotel (540 - both prices are much higher than the prices quoted online). But otherwise a great stay, location and staff. Some parts of the hotel need a bit of upkeep (wooden railings having come off, for example), but this wasent a big deal to us, didn’t care. Enjoyed the food provided but I would recommend getting to dinner on time as the food provided is the only food available at the hotel - we seperately brought our own snacks and beers. We also did the Package A and Package C trips which were fantastic. Package A is more island hopping (with the hike) and water activities on the side (scuba diving etc), whereas Package C is very much a water activity orientated - so if you’re keen for scuba diving definitely pick Package C. You also visit islands on that trip. Overall very happy 😃

Many of the positive reviews for this place are likely influenced by the free coconut water offered for writing a review upon check-out. Without any incentives, I'll honestly share my experience. 1. **Pros:** The water quality around Mantanani Island is excellent, and the snorkeling and diving offer stunning views. The staff are friendly, and the island scenery is definitely worth experiencing. 2. **Cons:** The island is swarming with tour groups, and there's a constant stream of elderly people and children, so it's not ideal if you're looking for a peaceful atmosphere. We stayed for three nights, paying over 4,000, and were assigned room 27, which was right next to the staff dormitory. The facilities in the room were very old. Additionally, the adjacent room housed different tour guides every day, and we couldn't see the sea at all from our room. For independent travelers paying this price, getting a room like this is truly unsatisfactory.

Just like the pictures, it was fantastic! The customer service was excellent, and the check-in explanation was very detailed. We were also able to store our luggage for free. We arrived early, and although check-in is normally at 3 PM, we were lucky enough to be able to check in by 12 PM. This is absolutely not a fake review! The only downside is that because it's close to a wet market, if you open the balcony door, there's a strong smell of stale seafood. Check-out was convenient, and no deposit was required. For four of us, the value for money at this price was unbeatable. Plus, there's a washing machine and a pool!

Room filtered water has an unpleasant odor. Sutera Avenue lack of management maintenance, parking basement is dirty and dark, corridor amd lift also dirty.

We stayed here for two nights on a family trip. The location was excellent; we could walk to shopping malls and restaurants, which was very convenient. The staff were friendly, and check-in and check-out were smooth. The room, pool, and gym were kept clean, making for a comfortable stay. While we felt the breakfast could have had a bit more variety, overall, we were very satisfied and consider this hotel to offer great value for money. We would definitely like to stay here again when we visit Kota Kinabalu.

The environment here is absolutely stunning. The marine ecosystem in this area is incredibly rich; from the deck of our room, we could see starfish scattered across the sand, schools of tiny silver fish occasionally leaping out of the water, and even sea turtles and many other creatures. There are beautiful coral reefs near the overwater bungalows too. Every evening at 5 PM, the staff would take guests snorkeling to see the corals and a variety of colorful fish. The overall service was excellent. This overwater bungalow is run by traditional Chinese owners, making it very welcoming and a great spot for photos.