Hotel 4-Star di Sabah, Malaysia

Three days, two nights, and every day brought a new kind of 'excitement.' Day one, the air conditioning didn't work, there were tons of mosquitoes, and the shower only had cold water. The only decent thing for dinner was the fried shrimp, which disappeared in seconds, and the few other dishes available were practically snatched away. It felt like a refugee experience. Day two, we got a different room. After swimming, I went back to shower, and there was no water, then cold water, then extremely hot water, constantly cycling. The water pressure was also incredibly low; I almost lost my mind trying to rinse the shampoo out of my hair. That night, it was very windy, and there was a lot of noise outside, as if something wasn't properly secured. On the third day, as we were checking out, our luggage was mistakenly taken by a staff member and given to other guests. It was only returned after the other guests realized the error. Our luggage was perfectly fine in the restaurant; how dare you just take it away? Do you have any basic management sense? Of course, the environment is nice, that's the only highlight. Given how expensive it was during Chinese New Year, you should provide a service level that matches the price. The buffet was cafeteria-standard, and we still had to fight for food. Are you not ashamed?

It was a wonderful time. You can watch an unforgettable sunset over the sea. It is great for swimming in the ocean, and the private pool is clean and well-maintained. The shared pool was also very pleasant. I would like to stay here again if I come to Kota Kinabalu next time. The best accommodation.

Overall, the hotel is good, especially because of its convenient location near a shopping mall, making it easy to purchase daily necessities and other items. The breakfast café is spacious and offers a wide variety of food choices. However, there are a few areas that could be improved. While the breakfast selection is extensive, the taste of the food was somewhat disappointing and could be enhanced. In addition, the cleanliness of the room needs more attention. The floor felt dusty, as if it had not been properly swept or vacuumed. Guests who are not comfortable wearing the hotel slippers may notice the dust more easily. With improvements to room cleanliness and food quality, the overall guest experience would be much better.

The location is super close to the ferry terminal. Downstairs, right across the street, there's a KFC, Starbucks, and 7-Eleven, which is really convenient. The front desk staff were very patient. The only drawback is that the room is a bit old-fashioned. However, the hotel's exterior looks upscale and grand.

The environment is absolutely beautiful, and it offers much better value for money compared to other overwater bungalows. You can enjoy kayaking with a transparent bottom boat, seeing lots of starfish and small fish – it's really pleasant. There are also Bajau people who come by to sell fresh seafood. It would be perfect if they added a water slide! 😍

Many of the positive reviews for this place are likely influenced by the free coconut water offered for writing a review upon check-out. Without any incentives, I'll honestly share my experience. 1. **Pros:** The water quality around Mantanani Island is excellent, and the snorkeling and diving offer stunning views. The staff are friendly, and the island scenery is definitely worth experiencing. 2. **Cons:** The island is swarming with tour groups, and there's a constant stream of elderly people and children, so it's not ideal if you're looking for a peaceful atmosphere. We stayed for three nights, paying over 4,000, and were assigned room 27, which was right next to the staff dormitory. The facilities in the room were very old. Additionally, the adjacent room housed different tour guides every day, and we couldn't see the sea at all from our room. For independent travelers paying this price, getting a room like this is truly unsatisfactory.

Hotel location is close to Gaya Street and convenient. The sunrise view are also pretty But the only downside is no free parking which need to pay by hour rate if park inside the building unless you able to find road side public car park lots to park. But must download Sabah smart parking app to make payment.

Room filtered water has an unpleasant odor. Sutera Avenue lack of management maintenance, parking basement is dirty and dark, corridor amd lift also dirty.

The environment here is absolutely stunning. The marine ecosystem in this area is incredibly rich; from the deck of our room, we could see starfish scattered across the sand, schools of tiny silver fish occasionally leaping out of the water, and even sea turtles and many other creatures. There are beautiful coral reefs near the overwater bungalows too. Every evening at 5 PM, the staff would take guests snorkeling to see the corals and a variety of colorful fish. The overall service was excellent. This overwater bungalow is run by traditional Chinese owners, making it very welcoming and a great spot for photos.

The convenience store (Orange) is about an 8-minute walk away, and the Igoma Shopping Center is around 10 minutes. When I asked the staff about a self-service laundry, they said there wasn't one, so I used the coin laundry behind the hotel. The hotel has Chinese and Japanese restaurants, but they're a bit pricey. The hotel staff were very friendly and provided good service! I'd definitely like to stay here again.