Hotel 4-Star di Sabah, Malaysia

Three days, two nights, and every day brought a new kind of 'excitement.' Day one, the air conditioning didn't work, there were tons of mosquitoes, and the shower only had cold water. The only decent thing for dinner was the fried shrimp, which disappeared in seconds, and the few other dishes available were practically snatched away. It felt like a refugee experience. Day two, we got a different room. After swimming, I went back to shower, and there was no water, then cold water, then extremely hot water, constantly cycling. The water pressure was also incredibly low; I almost lost my mind trying to rinse the shampoo out of my hair. That night, it was very windy, and there was a lot of noise outside, as if something wasn't properly secured. On the third day, as we were checking out, our luggage was mistakenly taken by a staff member and given to other guests. It was only returned after the other guests realized the error. Our luggage was perfectly fine in the restaurant; how dare you just take it away? Do you have any basic management sense? Of course, the environment is nice, that's the only highlight. Given how expensive it was during Chinese New Year, you should provide a service level that matches the price. The buffet was cafeteria-standard, and we still had to fight for food. Are you not ashamed?

A wonderful villa. Ideal location right on the coast. A gorgeous, secluded beach with the most beautiful sunsets on the island. A small but nice pool, perfect for a swim. I loved everything, and would love to come back. Just one suggestion: add shampoo in the bathrooms.

Overall, the hotel is good, especially because of its convenient location near a shopping mall, making it easy to purchase daily necessities and other items. The breakfast café is spacious and offers a wide variety of food choices. However, there are a few areas that could be improved. While the breakfast selection is extensive, the taste of the food was somewhat disappointing and could be enhanced. In addition, the cleanliness of the room needs more attention. The floor felt dusty, as if it had not been properly swept or vacuumed. Guests who are not comfortable wearing the hotel slippers may notice the dust more easily. With improvements to room cleanliness and food quality, the overall guest experience would be much better.

I chose this hotel for a one-night stay before heading to the overwater bungalow the next day. Although the room facilities were a bit old, they were very clean. There's a convenience store right downstairs, and it's very close to the pier. The sea breeze was a bit loud at night, but the breakfast was excellent and plentiful.

whats very good: Staff Service Excellent Easy access - down ladder - to sea whats good: good WiFi signal Rooms, Main Area, Jetty food - breakfast, lunch, tea and dinner - too much actually in-room fridge quiet rooms** 3 meals + tea included in-room snacks and soft drinks included what could improve: we expected total privacy - vendors in outboard motorboats and sampans kept approaching our unit when they see us sitting on the deck or swimming; they hassle us into buying stuff - from coconuts to live lobsters - and don't leave easily - we weren't interested in as we have meals and tea covered in our package. a boat with 2 sampans in tow always directly in front of our unit - eventhough approx 500-600 meters away - made us feel uncomfortable and invading our privacy No Emergency Protocols in place 7.9 or 8.2 earthquake with epicentre in Mindanao - across the Sulu Sea - there was no information or updates from staff on the situation - we were having breakfast when we felt the main area swaying when there were no waves we only got news on our mobile when back in the room we delayed our morning swim and went into water around 9.50 am. Had a few very strong waves hitting us. Asked a passing staff regarding the quake, he said no problems. after the swim we got news on our mobile that there was a Tsunami warning out and 0.4m wave could be hitting the shores of Semporna, Tawau and few other coastal cities of Eastern Sabah between 9.30am and 12.30pm 🤷🏾♂️ thankfully we survived to be able to write this.

Many of the positive reviews for this place are likely influenced by the free coconut water offered for writing a review upon check-out. Without any incentives, I'll honestly share my experience. 1. **Pros:** The water quality around Mantanani Island is excellent, and the snorkeling and diving offer stunning views. The staff are friendly, and the island scenery is definitely worth experiencing. 2. **Cons:** The island is swarming with tour groups, and there's a constant stream of elderly people and children, so it's not ideal if you're looking for a peaceful atmosphere. We stayed for three nights, paying over 4,000, and were assigned room 27, which was right next to the staff dormitory. The facilities in the room were very old. Additionally, the adjacent room housed different tour guides every day, and we couldn't see the sea at all from our room. For independent travelers paying this price, getting a room like this is truly unsatisfactory.

Hotel location is close to Gaya Street and convenient. The sunrise view are also pretty But the only downside is no free parking which need to pay by hour rate if park inside the building unless you able to find road side public car park lots to park. But must download Sabah smart parking app to make payment.

Room filtered water has an unpleasant odor. Sutera Avenue lack of management maintenance, parking basement is dirty and dark, corridor amd lift also dirty.

It took a 30-minute speedboat ride from Haifeng Pier to reach the overwater bungalows. The surroundings are beautiful, with clear blue waters, and sitting in the lobby feels incredibly serene and comfortable. The room was also nice, facing the ocean, which was a real treat. Although the facilities were a bit old, it's understandable – being out at sea, exposed to wind and sun, things are bound to age faster than usual! The service was excellent, and the owner was very helpful. My child left their phone in the pick-up car, and it was quickly found and returned to us, which we really appreciated! The overwater bungalows were a memorable and wonderful part of our family's trip!

The convenience store (Orange) is about an 8-minute walk away, and the Igoma Shopping Center is around 10 minutes. When I asked the staff about a self-service laundry, they said there wasn't one, so I used the coin laundry behind the hotel. The hotel has Chinese and Japanese restaurants, but they're a bit pricey. The hotel staff were very friendly and provided good service! I'd definitely like to stay here again.