Hotel 4-Star di Penang, Malaysia

this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.

The location is quite convenient. They upgraded me to a family room, even though I didn't really need it as I was traveling alone. What I don't understand is why the shower dispenser had lotion instead of conditioner; that needs improvement. Breakfast was very rich and there was plenty to eat: bread, noodles, chicken, fish, vegetables, fried rice, coffee, and juice.

We had a sea view unit. The master room had a baby cot and the other room had 1 queen and 1 single with two extra mattresses and a futon bed in the sitting area.

I had a truly satisfying experience. First, let's talk about the location. There's a night market right downstairs. For breakfast, there's an excellent coffee shop nearby that serves Kaya toast and local specialties at reasonable prices – perfect for a morning meal. The night market offers a great variety of local food options for dinner, which is a fantastic experience. The hotel is also conveniently located for exploring all the attractions in George Town, whether you choose to walk or take a Grab. Now, a special mention for the hotel itself. Everything from the ambiance, room layout, and especially the concierge service and the professionalism of the staff, was outstanding. Although the rooms show their age, they are incredibly clean, well-maintained, and smartly designed. It was a wonderful experience overall, and I highly recommend booking here. If I visit Penang again, I will definitely stay at this hotel. Many thanks to the hotel for their thoughtful, attentive, and professional service!

The hotel boasts a simple yet stylish design with complete facilities, including a pool bar. It's clean, and the service is attentive. The only minor downside is that the soundproofing isn't great, being right by a main road. Overall, it offers excellent value for money.

The front desk is on the 20th floor. The location is just okay; it's about a 15-minute walk to the livelier areas, which is acceptable. The price itself is very good, and the overall place is comfortable and clean, except for some stains on the sofa which might be hard to clean but don't look great. The swimming pool and gym on the 22nd floor are small but well-equipped, offering all the basic necessities for a relaxing time! The room is spacious, bright, and clean, with all the necessary amenities, including an iron to smooth out wrinkled clothes from your luggage. The shower has good hot water and strong pressure. The only minor complaint would be that the soundproofing isn't the best, but it's not terrible either, so it's within an acceptable range!

What I liked: quick and convenient communication with the administrator during check-in. The room offered good value for money. What I didn't like: The pool rules weren't supported by its infrastructure. There's nowhere to change into dry clothes, but you're not allowed to leave in wet ones. The floor in front of the pool gets scorching hot in the sun, yet they require you to walk barefoot, even without slippers. They even came up with a dress code for visiting.

The hotel is located in the old city. The front desk and exterior are decent, but the room facilities are quite basic... I'd say it's on par with a 3-star hotel in China, or a standard budget chain like Home Inn. If the price is between 300-500, it's acceptable, but anything higher and you'll definitely be disappointed. There are plenty of good restaurants nearby within walking distance, so you don't need to include breakfast; there are many local specialties around.

This is actually my 3rd time staying here, and I guess that says a lot! 😂 I love their bed and pillows so much that apparently my husband and I just keep coming back here as if there are no other hotels in Penang anymore hahaha. The vibe and environment are great, the service is good, and the staff are always so friendly. Honestly, I don’t have any issues at all with my stay. Everything has been pleasant and comfortable, and I already know I’ll be coming back again! Also, if you’re staying here, you HAVE to try the In-Room Dining. There’s this burger called “The Beast Burger” (if I remember the name correctly), and it was honestly heaven. The last time I stayed here, I ordered it twice because it was THAT good. Definitely recommend giving it a try! Overall, another great stay, and I’m sure this won’t be my last. ❤️

We had a lovely staycation here and really enjoyed the overall atmosphere of the hotel. The lighting was beautiful, everything was clean, and the hotel had a really pleasant scent, which made the whole stay feel very relaxing. I would also like to give a special mention to Krisma from the front desk. She was very kind and helped to sanitize my friend’s injured finger. We really appreciated her thoughtfulness and assistance. However, the room service experience was quite disappointing. We ordered our own food delivery and requested two sets of plates and cutlery by calling room service. We requested the plates in the early evening, but by the time they finally arrived, it was already completely dark outside. Both of us had already finished eating by sharing what we had while waiting. I completely understand that the hotel may have been busy, but waiting nearly an hour for two sets of plates and cutlery was quite unexpected, especially since we had already finished our meal by the time they arrived. I hope the response time for simple room service requests can be improved in the future. The sauna room was also under maintenance during our stay, although this did not really affect us as we did not plan to use it anyway. Overall, we really liked the hotel and enjoyed our stay. The atmosphere and cleanliness were excellent, and with some improvement in the service response time, I think the experience could be even better.