Hotel 5-Star di Emilia-Romagna, Italy

Some doubts upon arrival, followed by some other doubts again with the outgoing reception (absence of useful information for simple, perhaps trivial curiosities, but that's it; absence of personnel in charge of baggage at the entrance of the cars; singular explanations which naturally led to use their parking at a cost 5 times higher than what is available…). The room is adequate, although the large information book contains accessibility to Sky (precisely from channel 401 onwards), which does not exist/cannot be reached. Compliments to the staff of the rooms, maintenance, swimming pool and breakfast in the morning. Finally, some doubts about the restaurant and, in particular, about the responses from those in charge of the wines. Thanks to Trip.com the stay cost an extremely interesting sum and, therefore, the opinion, at this price, is very interesting for a hotel, a national monument, like this one.

Colazione Special Camere Super Prezzo Trip com fantastico

Excellent structure with every comfort. There is very careful and friendly staff.

Superior location. The hotel has good facilities. In front of the gate is the river. It's safe, too. I do a lot of running in the morning. Next to it is a new shopping mall. Later, I found that there are many noodles to eat. You can also see the scenery outside. Very good.

The hotel is right by the sea. The train station came out to take a taxi. The train station came out to the hotel and took the luggage directly back to the train station. Breakfast is ordered, the variety is very rich, the menu has several pages Dinner was good too.

Very satisfied, convenient transportation, breakfast is delicious

Struttura di fascino, vicinissima alle vie del centro. Siamo stati bene. Unica nota non ben insonorizzate le camere.

Two stars because it is a nice hotel with comfortable beds. Thats about it. It is certainly not a five star hotel, which it purports to be. We arrived around 8pm and advised reception that we needed to leave for the airport at five am. At some point reception advises that the booking was for one person and they had to charge us for the second. I have never heard of this! So for the extra person for our 8 hour stay, they wanted €100! What the hell for? I looked on a booking sight and showed the receptionist that I could still book a room (which would come with a free bottle of wine) for two people for exactly what I paid. Receptionist kept saying that it would be more if i booked through the hotel. Lets follow the logic here. Why would i book directly through the hotel if the same room is less on a booking sight? The most irritating part is that she kept laughing inappropriately for some unknown reason. The male receptionist kept insisting that the € 100 was for the ”free” hot breakfast. We reminded him that we had to leave before breakfast was served. He assured us that there would be a cart full of food in the morning before we left. Long story short, that did not happen. There was a cart with coffee and a few pastries. But wait, there's more! The man at the reception in the morning told us that if we had asked, they would have made us breakfast. That would have been nice if it was ever suggested by reception at check in! A real five star hotel would have just taken the initiative to prepare the bagged breakfast for us given the conversation had the night before. I also enjoyed how the staff talked down to us insisting that a €100 per person euro fee is totally normal. Because I've never stayed in a hotel before! Thats sarcasm btw. Again, this certainly was not a five star experience. And just to compare apples to apples, we stayed at a four star hotel when we arrived in bologna 10 days earlier. It was 1/5 the cost, the staff much more accommodating and was just as comfortable and nice. So do yourself a favor and ignore the alleged five star rating and save your money and nerves by staying anywhere else.