Hotel 5-Star di Lazio, Italy

Absolutely cannot fault this hotel at all! We spent 4 nights in Rome and it was absolutely perfect. The staff are all so friendly and the rooms are stunning. Our room was spotless and they always added nice little touches. The spa was a huge bonus after walking all day. The hotel is perfectly situated to get to all the landmarks and really close to the metro station. Furthermore, it was my girlfriend’s birthday (which I didn’t tell them about) and we came back to a gorgeous cake and champagne waiting in the room. They also left roses for Valentine’s Day. I honestly cannot thank all the staff enough for everything! This is the best hotel in Rome and we will definitely be back. Thank you aleph for such a memorable trip!

離火車站很近，房間和衞生間都比較寬敞，設施比較一般。因為到的比較早，前台徵求了我們的意見加了59歐辦了提前入住，還升級了更大一點的房間。入住時水管有點漏水，但是酒店馬上就給解決了，同時因為覺得讓我們有了不好的體驗，送了甜點和香檳給我們，還寫了卡片道歉。但是住了三天，並沒有給我們換新的床單被套，衞生間設施也有污漬，所以衞生並不算太好。這是第二次在歐洲住NH的酒店，第一次是在巴塞隆拿，同價格酒店裡已經算不錯的了

索菲特酒店🏨衞生很好，設施也好，環境可以；早餐美味可口，餐廳服務人員態度比較禮貌周到，保持微笑；遺憾的是意大利🇮🇹羅馬Sofitel索菲特酒店🏨人員不知道是怎麼回事了呢？有史以來住過的五星酒店裡麪態度最差的，到門口酒店服務人員從來不會給客人們拉門（據觀察不止我們哈），滿嘴聊天內容各種不禮貌滿嘴臟話🤬，素質令人驚愕不已，態度各種令人無語，不禮貌，不周到，不服務，不知道自己的工作內容和工作態度。難道是意大利🇮🇹的Sofitel索菲特酒店🏨不僱傭合格素質人員？或者公司不負責員工培訓嗎？或者公司工資給的不滿意？或者意大利🇮🇹羅馬工作人員就是這樣的呢？（其他入住的意大利🇮🇹酒店工作人員是表現禮貌的！！！）或者這幾位專門來工作的Sofitel索菲特酒店當上帝的呢？ 僅供大家參考哈。

A beautiful hotel in the heart of romeo - location simply couldn’t be better. The staff are amazingly friendly and went the extra mile after i busted my ankle in rome. Special mention to the front desk and the door man who always greeted us with the warmth of a long lost cousin and were amazingly helpful throughout. They also have the best cappuccino i’ve ever tasted in my life! i’d recommend this hotel to anyone without reservation.

Très bel emplacement, chambre et service impeccable, petit déjeuner excellent

在羅馬洲際度過了特別愉快的三天。每天下午在陽台看着街景喝上大紅袍！特別棒的是一樓晚餐的餐廳經理和來自孟加拉國的服務生，曾經在湖南理工讀的本科，還有前台的在蘇州唸書的小美女。並不僅僅是説他們會説中文而加分，更加多的是他們發自內心的熱情好客，讓人賓至如歸！

The hotel is really disappointing. Location is good and convenient. Walking distance to a few scenery points. However，cannot imagine such a high star hotel has security issue that on the first day we found our suitcase zip moved off and password changed to a different number. The room is not tidy and facility just so so... not worth the cost.

房間很好，我們訂的房間都比較大，而且酒店的環境復古風很濃，很有歐洲文化氣息 房間內沒有電熱水壺，需要自己準備 早餐品種多，中餐是沒有的 酒店的位置優越，650米就有地鐵，靠近美國駐意大利大使館，安全感十足 服務員態度很好

Walking distance to the Triv Fountain and Colosseum, opposite train station which goes to airport around 30 mins. The restaurant in the hotel is nice and good food they offer better than most restaurants nearby

I had problem with the air condition during all my stay they came three times to fix it but no solution!