Hotel 5-Bintang di Phang Nga, Thailand

We arrived at the HotSpring Beach Resort at the end of June '23, just a week after a new General Manager had started his new role - something we found out because he was actively meeting and greeting guests and will obviously be a great asset to the resort. He is overseeing a huge number of renovations and upgrades due for completion by the end of 2023 - and so any older reviews that speak of the resort needing some attention will now likely be redundant as the place is undergoing a major - and impressive - facelift. We were thrilled by our spacious room, the fantastic hot spring pools and the excellent contrast of the icy 'chill' pool (a rarity in Thailand, where refreshingly cold water to dip in is not so common). The staff were friendly and courteous throughout, and the grounds all the way to the beach are quite wonderful. Of course, in any transformation there is always something that still needs tweaking. Our two recommendations to the resort would be to enhance the taste and the number of vegetarian options of breakfast, which was generally a little on the bland side (though we ate two a la carte dinners at the resort restaurant which were outsanding and quite delicious). The other recommendation is to keep the beach free of the relentless flow of plastic and other garbage which the sea washes up. Although this is so common everywhere, and certainly not the fault of the resort, the beach gets a daily deposit of bottles and other plastics, and it would be great to see some efforts being made to collect and tidy the beach area as it's not huge, and this would certainly be an hour well-spent. Overall, highly recommended for a stay here - it's a unique place with such relaxing waters and the sense you're in the middle of a tropical forest with secret thermal springs just waiting to be discovered. If you're there in low season of June/Jule like us, then you won't see too many other people around and you can enjoy a lot of peace and quiet. Definitely worth a visit!

L'hôtel est un grand complexe destiné à une clientèle (chinoise) nombreuse. Il est très bien situé avec un accès direct à la plage et à proximité de petits restaurants. Les chambres sont agréables, propres et bien entretrenues. La clientèle chinoise n'étant pas encore revenue depuis le Covid, les prestations sont plutôt moyennes par manque de personnel néanmoins très sympathique et serviable. Le buffet du petit-déjeuner est très moyen et il n'y a pas de possibilité de repas midi ou soir bien que la salle de restauration soit immense. Ko Yao Yai étant réputée pour être plus sauvage que le reste des îles de la région, il n'est pas étonnant que le redécollage touristique soit tardif et la vie semble ”au ralenti”.

Nous avons séjourné pour la 2ème fois dans ce resort qui est un véritable paradis pour les enfants. Nous avions nos 2 pts enfants (8 et 10 ans) avec nous et à leur arrivée dans la chambre ils ont trouvé celle-ci très ”classe” (il y avait un toboggan pour descendre du lit superposé en haut). C'est un resort tout à fait adapté pour les familles avec des enfants, beaucoup de jeux aquatiques, des piscines leur sont réservées. Nous avions une gde chambre pour nous 4 avec une cloison coulissante pour avoir un peu d'intimité. Le buffet du petit déjeuner est très varié et chacun trouve de quoi se régaler aussi bien en nourriture asiatique qu'internationale. Le personnel est adorable et très serviable. L'hôtel est très bien situé, à 10 mn à pied de la rue très commerçante avec beaucoup de restaurants. Nous avions réservé une navette privée pour les transferts depuis et vers l'aéroport de Phuket, tout s'est très bien passé. A la fin de la semaine, nos petits enfants nous ont demandé pourquoi nous ne restions pas une 2ème semaine, c'est dire s'ils ont aimé. Nous y retournerons avec plaisir une 3ème fois .

Stayed here from 4th - 11th April recently for a family wedding which took place just up the coast on Natai beach at a villa. We stayed in a beach bungalow which was in the surrounding area to the main hotel complex. My understanding is the hotel have acquired these villas which were part of another complex and recently joined them to the hotel. The outside area was beautiful with gorgeous flowers and plants and cute paths leading straight to the beach. The room was very spacious with great air con and facilities were good - although we did not have a balcony we had sun chairs brought to our room so we could sit outside. Room was cleaned well and fresh towels, tea, coffee and water etc every day. Only downside was the bed which was uncomfortably hard although enormous! Missing in the main room was a mirror but this was fixed when we asked for one - a full length mirror was brought to our room which was a necessity to enable me to style my hair. The hotel pool which backs onto the stunning beach was a gorgeous spot to sit with a lovely breeze from the sea and looked so pretty as sunset drew in with beautiful tree lights. There is one main restaurant where breakfast is served which backs right onto the beach. It was uncomfortably hot inside - could do with fans to make the dining experience more comfortable. As the surrounding area is extremely quiet you need to taxi out to local restaurants, the hotel restaurant menu was quite limited although most of the meals we ate both during lunch and dinner were lovely although a bit repetitive. Breakfast was a good selection of hot and cold food and we enjoyed this very much. There are kayaks, surfboards you can hire from the beach hit by the beach and table tennis/boules also. Pool/beach towels are readily available from here too. In all, a lovely hotel in a stunning location on the most beautiful beach. A great get away from it all hotel for the perfect beach retreat holiday. Would definitely return to this hotel if I was in this area again.

There is absolutely nothing negative I could say about this gorgeous place. I left today after a weeks stay, and honestly I’m devastated I couldn’t stay longer haha. It is absolutely heaven on earth. I had a gorgeous villa with a pool. The room was so pretty and was in excellent condition. The restaurants were both excellent with a large range of food. The staff were all so kind and friendly. They were always very willing to help in any way they could. Thank you so much for my stay, I know that I will definitely have to come back again next summer!

ohhhhh...... what a place , what a resort , i am over whelmed with the experience.......... the serene , quite , blissful....... & A must visit place ........ me & family were travelling from phuket to koh samui..... & wanted a night hault in between , so we decided to take this place into consideration & were over whelmed with this property......... we decided to have a 2 bedroom villa with private swimming pool....... everything is just wonderful......... the food is just mouth watering........ as we all 4 family members were vegan , they arranged everything according to our needs............ & the taste was wonderful.......... we were too lucky as it was raining when we checked inn........ the atmosphere was just too romantic ............. the services at this resort is just wonderful...... i will strongly recommend everybody to stay at this place & rediscover yourself & your love with your beloved partner............. thank you bor saen villa for loving us.................

We spent 10 nights at JW Marriott Khao Lak for our honeymoon and it was absolutely perfect for our needs! An utterly beautiful hotel with clean rooms and facilities and the kindest, most helpful staff I've ever come across in a hotel. Our room was spacious and beautiful, with direct access to the 2.4km pool - this was a great feature and it felt like we had a bit of private pool whilst being able to swim all the way to the main pool. The pool also adds to the feeling that you're in a village community rather than a commercial hotel, as we made friends with our ”neighbours” and would see them from time to time when we were out swimming. The hotel's beach is clean and stunning, the sun beds are thickly padded and comfortable, and we made use of the bodyboarding and kayaking equipment on our stay. The restaurants at the hotel were incredible! The main ones are Ta-Krai (Thai), Sakura (Japanese), and Olive (Italian). Before arriving I was a bit sceptical at how authentic the restaurants would be but the hotel has ensured they've brought in the best chefs who could bring authentic cuisine to Khao Lak. The sushi at Sakura was probably the freshest and tastiest I've ever had (albeit, I've not been to Japan yet, but it's still better than all the London sushi places where we live and even better than Nobu). We loved Olive restaurant too, in particular their Sunset BBQ evening where you're spoilt for choice on meats, seafood, sides, salads, and a full-on Italian cheese and ham bar with really delicious, authentic selections. Chef Enzo there was dishing out cheeses to us and making recommendations what to pair each cheese with and was so helpful (and the cheeses were incredible). We opted for the Breakfast and Dinner package and we're really glad we did as we loved going back to those restaurants over the 10 days. For lunch we'd eat at the hotel cafes, or out at excursions, or at local restaurants adjacent to the hotel, such as Phen's (delicious!). We also bought a spa package at Quan Spa in the hotel and booked in lots of treatments throughout our stay. The spa is beautiful and the massage therapists were excellent; it's a bit pricier than outside the hotel but the spa environment is worth it for that luxe feeling (and still cheaper than in the UK!). Overall, I don't think we found and faults with our stay at JWM and we will definitely come back in the future, perhaps for our anniversaries! And we would highly recommend it to all our family and friends!

First time to Khao Lak. Only 1 hour car from Phuket Airport. The hotel has private beach, spa & massage , cafe, restaurant and bar. Nice and big public pool (some suite come with private pool). This place not crowded as in Phuket city . Suit for Solo, Family and with buddies . Hotel staff are very friendly and warm to be here. Especially thanks to staff named Kig & Praew ! 👍🏻

Stay in this beautiful resort only if you’re ready to be spoilt by the amazing hospitality of their staff. It’s located in the middle of nowhere, but that doesn’t matter as the resort itself has everything you’ll need. We took the all in package. Rooms are luxurious, very clean, very well kept. The resort itself is very well kept, pool, beach, bar, playroom. Very family friendly. Stayed here twice, both during peak (March) and low peak(June), both occasions felt very different, i personally preferred the peak, however one thing that did not change was the hospitality of their amazing staff! A special shout out to Kwan for professionally handling the tantrum of a hungry 35yr old (me). Great selection of food in their restaurants too. And when you need a laugh, Sit@Aon will crack you up. Will always come back.

Kindly to say thank you very much for pullman family , thank you very much K.Nicolas for really warm welcome and all offer for me and my family , thank you K.Moo K.Pear FO and Ball man team for really good take care , thank you K.Ying K.Yee K.Som our kid club staff and life style team for really good take care for my kids in kid club and offer good activities for my kid and K.Tan for really lovely room my kid really love it , Thank you very much Pullman for make it , me and my family very enjoy for this holiday 🙏🙏🙏

Nous avons séjourné pour la 2ème fois dans ce resort qui est un véritable paradis pour les enfants. Nous avions nos 2 pts enfants (8 et 10 ans) avec nous et à leur arrivée dans la chambre ils ont trouvé celle-ci très ”classe” (il y avait un toboggan pour descendre du lit superposé en haut). C'est un resort tout à fait adapté pour les familles avec des enfants, beaucoup de jeux aquatiques, des piscines leur sont réservées. Nous avions une gde chambre pour nous 4 avec une cloison coulissante pour avoir un peu d'intimité. Le buffet du petit déjeuner est très varié et chacun trouve de quoi se régaler aussi bien en nourriture asiatique qu'internationale. Le personnel est adorable et très serviable. L'hôtel est très bien situé, à 10 mn à pied de la rue très commerçante avec beaucoup de restaurants. Nous avions réservé une navette privée pour les transferts depuis et vers l'aéroport de Phuket, tout s'est très bien passé. A la fin de la semaine, nos petits enfants nous ont demandé pourquoi nous ne restions pas une 2ème semaine, c'est dire s'ils ont aimé. Nous y retournerons avec plaisir une 3ème fois .

We spent 10 nights at JW Marriott Khao Lak for our honeymoon and it was absolutely perfect for our needs! An utterly beautiful hotel with clean rooms and facilities and the kindest, most helpful staff I've ever come across in a hotel. Our room was spacious and beautiful, with direct access to the 2.4km pool - this was a great feature and it felt like we had a bit of private pool whilst being able to swim all the way to the main pool. The pool also adds to the feeling that you're in a village community rather than a commercial hotel, as we made friends with our ”neighbours” and would see them from time to time when we were out swimming. The hotel's beach is clean and stunning, the sun beds are thickly padded and comfortable, and we made use of the bodyboarding and kayaking equipment on our stay. The restaurants at the hotel were incredible! The main ones are Ta-Krai (Thai), Sakura (Japanese), and Olive (Italian). Before arriving I was a bit sceptical at how authentic the restaurants would be but the hotel has ensured they've brought in the best chefs who could bring authentic cuisine to Khao Lak. The sushi at Sakura was probably the freshest and tastiest I've ever had (albeit, I've not been to Japan yet, but it's still better than all the London sushi places where we live and even better than Nobu). We loved Olive restaurant too, in particular their Sunset BBQ evening where you're spoilt for choice on meats, seafood, sides, salads, and a full-on Italian cheese and ham bar with really delicious, authentic selections. Chef Enzo there was dishing out cheeses to us and making recommendations what to pair each cheese with and was so helpful (and the cheeses were incredible). We opted for the Breakfast and Dinner package and we're really glad we did as we loved going back to those restaurants over the 10 days. For lunch we'd eat at the hotel cafes, or out at excursions, or at local restaurants adjacent to the hotel, such as Phen's (delicious!). We also bought a spa package at Quan Spa in the hotel and booked in lots of treatments throughout our stay. The spa is beautiful and the massage therapists were excellent; it's a bit pricier than outside the hotel but the spa environment is worth it for that luxe feeling (and still cheaper than in the UK!). Overall, I don't think we found and faults with our stay at JWM and we will definitely come back in the future, perhaps for our anniversaries! And we would highly recommend it to all our family and friends!

Stay in this beautiful resort only if you’re ready to be spoilt by the amazing hospitality of their staff. It’s located in the middle of nowhere, but that doesn’t matter as the resort itself has everything you’ll need. We took the all in package. Rooms are luxurious, very clean, very well kept. The resort itself is very well kept, pool, beach, bar, playroom. Very family friendly. Stayed here twice, both during peak (March) and low peak(June), both occasions felt very different, i personally preferred the peak, however one thing that did not change was the hospitality of their amazing staff! A special shout out to Kwan for professionally handling the tantrum of a hungry 35yr old (me). Great selection of food in their restaurants too. And when you need a laugh, Sit@Aon will crack you up. Will always come back.

Kindly to say thank you very much for pullman family , thank you very much K.Nicolas for really warm welcome and all offer for me and my family , thank you K.Moo K.Pear FO and Ball man team for really good take care , thank you K.Ying K.Yee K.Som our kid club staff and life style team for really good take care for my kids in kid club and offer good activities for my kid and K.Tan for really lovely room my kid really love it , Thank you very much Pullman for make it , me and my family very enjoy for this holiday 🙏🙏🙏

Despite being a long way out of Khao Lak, (one of the last hotels, 15 mins out) it’s worth going the extra distance. Staff so friendly and helpful; everyone in the hotel. Our poolside room was wonderful-space to relax and slip into the water and also spa jets whenever we liked. The big pool with bar near the beach was also a pleasure to be at. The food for breakfast and dinner was delicious and they catered for my food allergies very well. They gave options for level of spiciness for the Thai food. I had an injury and the late checkout til 6pm they provided for me was a final bonus. Highly recommend

兩間房入住沒有預留相鄰房間，換了房間也不是相鄰的。 退房給個單子扣除8000按金後還要補19000，也不知道什麼內容，告訴她賬單不對，過了十分鐘又打個賬單少了一萬多！全程沒説sorry還覺得她打錯單子也很無奈的表情！告訴她這個新賬單也不對，她又打個單子説每個房間兩個浴袍，我們少了一個，告訴她可以看監控可以檢查我行李有沒有你的浴袍，入住很晚臨時分配房間他們沒檢查房間內只有一個浴袍。過了十分鐘又打個單子説spa和我們説的價格不一樣，我們又去確認簽單。 又過了二十分鐘她終於打對了賬單，按金8000扣500下午茶3700晚餐spa1700加税的正確賬單。總共衹消費三項真不知道至於複雜到讓她打了幾次賬單嗎？ 總之退房瞎搞賬單和她們説不對！她那個表情好像是我瞎搞，耽誤了我去免税店的時間！ 一共三項消費上哪裡花20000多？而且都有簽單確認，她不道歉還覺得我在瞎扯！ 退房這個補19000着實吃驚 過程很煩，垃圾的退房前台瘦的女孩！

Overall a fantastic holiday experience. Rooms are nicely done up, clean and relaxing . Staff are warm, welcoming, super helpful and friendly . Especially Nu who took great care of us . Great breakfast selection and super yummy. Great setup at kids room which also catered to older kids with Pingpong table , ball machine, arcade games and other selection. Staff at beach station were super helpful, all ready to help , SUP , boogie boards and kayaks available for use without charge. You really don’t have to go anywhere , just relax at the beautiful Sandy beach. Kids also played volleyball almost every evening with other guests . Impressive fire show one night We will definitely come back here .

รู้สึกไม่ได้ชิวในการพักผ่อน เพราะกฎระเบียบใช้กับแขกมาเข้าพักเหมือน นักเรียนมาเรียน cocktail ไม่ได้รสชาติที่เหมาะสมกับราคา มะนาวที่โชว์มากับแก้วไม่มีความเขียวสด ดำ และทำให้ไม่น่าดื่ม ห้ามไม่ให้ใช้แก้วที่บริเวณสระน้ำ แต่เซอร์วิสแก้วและขวดน้ำแก้วในห้อง พนักงานต้อนรับวันที่เช็คอิน แสดงน้ำเสียงไม่พอใจเมื่อเรามีคำถาม และเวลาบอกกฎระเบียบเหมือนว่าเราเข้ามาในคุกไม่มีผิด ถ้าสามารถเอาเงินคืนได้ในวันเช็คอินคงเอาเงินคืนและเช๊คเอ้าท์ทันที พนักงานส่วนหนึ่งบริการดี อัธยาศัยดี ขอบคุณเช่นกัน อาหารอร่อย อยากให้เซอร์วิสแขกนอกที่มากับเราพาเข้ามาใช้บริการและได้มีเวลาร่วมกันในการพักผ่อนที่ดีกว่านี้ ขอบคุณค่ะ

Отдыхаем в отеле второй год. После заезда решили изменить свои планы и остались в отеле ещё на неделю в начале декабря, тем более трип предлагал адекватную цену в 7500 руб за номер. Просторные и комфортные номера, зелёная ухоженная территория, обильный завтрак до 11 часов. Прекрасный пляж с большим количеством лежаков. Если уйти чуть левее по берегу, то попадёте на бездюдный пустынный пляж. Прекрасные рассветы и закаты.

Wer einen Erstklassigen Hotelurlaub möchte, ist hier richtig! Die Zimmer sind groß und geräumig, Kaffee, Tee und Wasser wird im Zimmer jeden Tag nachgefüllt. Sogar Föhn, Bügelbrett und Bügeleisen sind vorhanden, sowie die nötigen Badutensilien wie Zahnbürste, Rasierer, Wattestäbchen, etc. Die Anlage ist wunderschön und alles ist super sauber. Der Pool ist herrlich und als Alternative ist das Meer und der Strand direkt nebenan. Es gibt ein Restaurant, Fitnessstudio und Massagen am Pool/Strand. Die Kinder sind im Kids Club mit wechselndem Angebot super versorgt und auch für die größeren gibt es Angebote. Alleine bleiben dürfen dort Kinder ab 4, ansonsten muss mindestens eine Aufsichtsperson dabei bleiben. Das Frühstück lässt für niemanden Wünsche offen. Das Personal ist sehr freundlich und vor allem mit den Kindern wird viel gescherzt. Einziger Nachteil war für uns die Lage, fussläufig ist nur ein kleiner Supermarkt und ein Geldautomat im nächsten Hotel erreichbar. Alternativen zum leckeren Hotelessen gibt es zwar fussläufig über den Strand, aber wer etwas Abwechslung liebt und auch etwas bummeln möchte abends, der sollte sich ein zentraleres Hotel suchen. Ansonsten gibt es gegen Gebühr Shuttlebusse auf den nächst gelegenen Markt und in die Stadt Khao lak, die etwa 30 Minuten dauert. Ein Grab kann man in dieser Region leider nicht buchen. Einen Ausflugscounter und einen Shuttlebus zum Flughafen gibt es auch, lässt sich jedoch direkt am Strand etwas kostengünstiger ebenso buchen.

We arrived at the HotSpring Beach Resort at the end of June '23, just a week after a new General Manager had started his new role - something we found out because he was actively meeting and greeting guests and will obviously be a great asset to the resort. He is overseeing a huge number of renovations and upgrades due for completion by the end of 2023 - and so any older reviews that speak of the resort needing some attention will now likely be redundant as the place is undergoing a major - and impressive - facelift. We were thrilled by our spacious room, the fantastic hot spring pools and the excellent contrast of the icy 'chill' pool (a rarity in Thailand, where refreshingly cold water to dip in is not so common). The staff were friendly and courteous throughout, and the grounds all the way to the beach are quite wonderful. Of course, in any transformation there is always something that still needs tweaking. Our two recommendations to the resort would be to enhance the taste and the number of vegetarian options of breakfast, which was generally a little on the bland side (though we ate two a la carte dinners at the resort restaurant which were outsanding and quite delicious). The other recommendation is to keep the beach free of the relentless flow of plastic and other garbage which the sea washes up. Although this is so common everywhere, and certainly not the fault of the resort, the beach gets a daily deposit of bottles and other plastics, and it would be great to see some efforts being made to collect and tidy the beach area as it's not huge, and this would certainly be an hour well-spent. Overall, highly recommended for a stay here - it's a unique place with such relaxing waters and the sense you're in the middle of a tropical forest with secret thermal springs just waiting to be discovered. If you're there in low season of June/Jule like us, then you won't see too many other people around and you can enjoy a lot of peace and quiet. Definitely worth a visit!

Stayed here from 4th - 11th April recently for a family wedding which took place just up the coast on Natai beach at a villa. We stayed in a beach bungalow which was in the surrounding area to the main hotel complex. My understanding is the hotel have acquired these villas which were part of another complex and recently joined them to the hotel. The outside area was beautiful with gorgeous flowers and plants and cute paths leading straight to the beach. The room was very spacious with great air con and facilities were good - although we did not have a balcony we had sun chairs brought to our room so we could sit outside. Room was cleaned well and fresh towels, tea, coffee and water etc every day. Only downside was the bed which was uncomfortably hard although enormous! Missing in the main room was a mirror but this was fixed when we asked for one - a full length mirror was brought to our room which was a necessity to enable me to style my hair. The hotel pool which backs onto the stunning beach was a gorgeous spot to sit with a lovely breeze from the sea and looked so pretty as sunset drew in with beautiful tree lights. There is one main restaurant where breakfast is served which backs right onto the beach. It was uncomfortably hot inside - could do with fans to make the dining experience more comfortable. As the surrounding area is extremely quiet you need to taxi out to local restaurants, the hotel restaurant menu was quite limited although most of the meals we ate both during lunch and dinner were lovely although a bit repetitive. Breakfast was a good selection of hot and cold food and we enjoyed this very much. There are kayaks, surfboards you can hire from the beach hit by the beach and table tennis/boules also. Pool/beach towels are readily available from here too. In all, a lovely hotel in a stunning location on the most beautiful beach. A great get away from it all hotel for the perfect beach retreat holiday. Would definitely return to this hotel if I was in this area again.

Our recent stay at Aleenta Phuket – Phang Nga Resort & Spa left much to be desired, and unfortunately, our experience was marred by several glaring issues. The room conditions were far from the expected standards of a five-star resort. Outdated decor, worn-out furnishings, and signs of neglect were evident. The lack of maintenance was disappointing, with visible issues like chipped paint and malfunctioning items. The hotel exhibits a clear lack of maintenance and overdue renovations both in the rooms and common spaces. The restaurant's disorganization was a major drawback. Waiting times for tables were excessively long, and even when seated, the service was far from smooth. Dirty tables, missing glasses, napkins, and other essentials were recurrent issues, painting a picture of a poorly managed dining environment. This, coupled with the high prices for subpar quality, left a sour taste. For a purported five-star establishment, the lack of employee training and coordination was glaringly evident. Throughout the stay, service was consistently mediocre, lacking the professionalism one would expect. It is disappointing that the positive efforts of Assistant Manager Noo and employee Ham were overshadowed by the systemic issues plaguing the hotel's overall operation. One of the most concerning aspects of my stay was the consistently unclean restaurant area. Over the course of five days, there was no evidence of proper cleaning of the restaurant area, creating an unhygienic atmosphere that is simply unacceptable in a hotel setting. In conclusion, Aleenta Phuket – Phang Nga Resort & Spa fell short of expectations, with numerous issues ranging from maintenance and service quality to hygiene standards. Despite the commendable efforts of a few staff members, the overall experience was marred by systemic problems. Regrettably, we cannot recommend this hotel and would not consider returning in the future.

We stayed at the 2 bedroom pool villa for 3 nights. The room was extremely spacious along with comfortable beds and cool air-conditioning amidst the hottest times of Thailand. The pool in the room is relatively big for most pool villas with comfortable sofas and ceiling fans to lounge around. Don't be fooled by the limited breakfast selection, there is a lot you can order from the menu which is a great idea as the food is prepared fresh to order. Selection variety was wide enough to try a bit of everything through 3 days. One morning we had an early tee-off time and the staff was happy to prepare a breakfast box for us.

Totally and utterly amazing…..one of our favourite stays anywhere in the world. 2 night wedding anniversary surprise for my husband and they decorated the bed with stuff from the garden and made it look beautiful. The pool villas are huge and stunning, so peaceful and private, we barely moved from there as it was just so incredible. The main pool area and beach was beautiful too, and sitting at the restaurant overlooking the pool and beach at sunset was perfect. All the staff are so so lovely and sweet. The gym was great and had all i needed, running and cycling in the area is fantastic. Will stay here again for sure. Best decision ever to come here

Quiet location on Natai beach. Good size room, huge comfortable bed, new center ceiling aircon. I guess these pool access rooms are renovated recently. Staff is really nice and service minded. Breakfast was little disapointment. Sausages, becon etc. were all cold. Many food were finished and not filled in 30 minutes time. Hygiene low level. Many people took food by hands because no proper tools or containers. Would like to see rice soup in breakfast while in Thailand.

L'hôtel est un grand complexe destiné à une clientèle (chinoise) nombreuse. Il est très bien situé avec un accès direct à la plage et à proximité de petits restaurants. Les chambres sont agréables, propres et bien entretrenues. La clientèle chinoise n'étant pas encore revenue depuis le Covid, les prestations sont plutôt moyennes par manque de personnel néanmoins très sympathique et serviable. Le buffet du petit-déjeuner est très moyen et il n'y a pas de possibilité de repas midi ou soir bien que la salle de restauration soit immense. Ko Yao Yai étant réputée pour être plus sauvage que le reste des îles de la région, il n'est pas étonnant que le redécollage touristique soit tardif et la vie semble ”au ralenti”.

There is absolutely nothing negative I could say about this gorgeous place. I left today after a weeks stay, and honestly I’m devastated I couldn’t stay longer haha. It is absolutely heaven on earth. I had a gorgeous villa with a pool. The room was so pretty and was in excellent condition. The restaurants were both excellent with a large range of food. The staff were all so kind and friendly. They were always very willing to help in any way they could. Thank you so much for my stay, I know that I will definitely have to come back again next summer!

團了攜程套餐，雨季住了4晚，幾乎是包酒店。客人非常少。體驗很棒。3-4晚差不多了，多了會無聊了。 交通4分：略有不便，畢竟在離島，一天衹有4班船次，幸好我們和航班銜接上了，如果航班晚點可能要等很久了 環境設施5分：22年新開，基礎房90平，中體量，酒店走一圈也不是很遠。海水不算很藍，屬於灘塗型，有當地特色幽靈蟹，浪很小，可以去踩水，根據漲退潮情況，沙灘有不同形態，這個有點意思。 周邊3分：周邊吃飯，除了1.3公裡外CHILL CHILL餐廳，可以電話給老闆娘免費接送，要去其他地方的話需要租摩託車了。要不就在酒店吃，淡季自助餐廳部開放，the beach restrant味道很好，就是價格略貴，最好是有餐飲折扣。 服務5分：真的很熱情，見到你都會發自內心的打招呼，我們英語一般，他們不厭其煩的和你溝通，在交涉早餐問題時，經理給直接免了4歲小朋友4晚的早餐，很驚喜。 活動設施4分：活動不多,kids club 18點就關門，晚上幾乎沒有活動，這個希望改善。 最後表揚下攜程，由於套餐的餐飲內容和酒店的不一致，溝通後給了房費9折優惠，處理結果滿意。

Tempat yang bagus untuk $65 setiap malam. Untuk wang sebanyak itu kami menghabiskan 5 hari di sini. Akan membelanjakan 5 lagi. Hotel ini terletak betul-betul di pantai. Pantai hanya pasir, tiada batu. Pada waktu petang, pantai penuh dengan ketam - pergi ke kiri sejauh 200 meter. Kolam renang yang besar. Bilik yang sangat baik. Terdapat gimnasium kecil. Berdekatan dengan kedai-kedai kecil dan restoran tempatan. Sangat menyukainya

Staff was very friendly and helpful. Villa butler was excellent and really worked hard to fulfil our requests. Food was fantastic at every hotel outlet. However, we did experience some villa food service issues which we did not quite understand the logic behind the menu which we ordered to the villa. Room were nice and bedding were very comfortable with choices of pillow fillings

Great hotel Perfect stay Great food Great service Very beautiful island