Hotel 4-Star di Durango, Mexico

Our stay was pleasant but we would have stayed longer if the pool was clean. The pool was dirty with bugs and chocolate wrappers and the jacuzzi was green and slimy we didn’t want to get in there at all.

I was unsatisfied with the front desk employee name Alex .I have arrive before my check in .He told me they have a room available but I have to pay extra on the side for the amount of $78.00 I told him I do alot of traving never experience this before . I have already pay in advance.He refuse to let me speak to the manager . Just has us sitting there . We had constantly made call to the front desk request the room to be clean . They forgot to give us towel 3 hours later. The only postive feedback I have to give is the pool and spa area they where very nice . SANDRA GAVE US EXCELLENT SERVICE her massage 💆‍♀️ are the best

Beautiful hotel, nice location and safe. Overall we had a good stay, but the toilet was super noisy when flushing… like extremely noisy and in the morning the corridors are quite noisy too, other than that there’s not many other options in the area.