Hotel 5-Star di Alberta, Canada

An unforgettable trip! Lake Louise is incredibly famous, and the shuttle to Moraine Lake (thank you, Trip.com, for helping with the booking) was great. Of course, this expensive hotel is made by its stunning environment. The tall, handsome, curly-haired young man at the front desk who checked us in was very polite and incredibly nice (apologies for not getting his name). The staff in the lobby were very friendly, proactively asking if we needed help, and we were able to check in early without a hitch. The lake-view room on the second floor (actually the third) was perfect. Although the room was a bit small, you could tell the hotel put thought into its layout and design, as we were able to fit two suitcases (24-inch and 20-inch). All of this made for a pleasant stay. Even though conversations in the hallway could be heard clearly, it was still quiet at night with no excessive noise. There are many hiking trails around, and a 2-day, 1-night stay allows you to fully explore Lake Louise. The breakfast service on the second day was excellent, and there were even Chinese-speaking staff who warmly welcomed us. If I had to mention any shortcomings, due to space constraints, the shower glass partition didn't have a door (I'm not sure if other rooms have partitions), and the hot water pressure was low, so you could only take a quick rinse.

Nice room, spacious with perfect Rocky Mountain and River view, just like a paint! Have different hotel activities for us to join to understand more about the Hotel History and Banff, say Hotel History Tour, Twilight Walk. * hope more quota can be added There are different restaurants for our choices, I love The Rundal, Waldhaus, The Vermollion Room, all with good scenery at window seat. *advance reservation via online is suggested The yoga class, gym room, outdoor hot pool, indoor pool are also good for us to have some relaxation activities!

We stayed here for our 15-year anniversary. It was a wonderful experience. Fred from guest services went above and beyond to help with a request to surprise my husband. All the staff were amazing - extremely, helpful and kind. It wasn’t a busy time so they were able to upgrade our room and brought us a bottle of champagne. We went to Alchemy where we had great drinks and excellent service.