Hotel 3-Star di Basque Country, Spain

I had a wonderful stay at this hotel from start to finish. The staff were warm, professional, and always willing to help with a smile, making me feel genuinely welcome. The room was spacious, spotlessly clean, and beautifully maintained, with a very comfortable bed that ensured a great night’s sleep. The hotel’s facilities were excellent, and every area was well looked after.

Overall, it's a great choice. The airport shuttle runs from 5 AM to 11 PM, every half hour in the early mornings and late evenings, and every 10 minutes during the day. We stayed for three days and rented a car for two of them. Parking was free, and we could take the hotel's airport shuttle to pick up and drop off the rental car at the airport. For pick-up, you need to wait outside the departure gates on the third floor. The shuttle is a black 9-seater Mercedes-Benz. Breakfast is a bit simple, but they offer takeout, which is very convenient. I would definitely come back again.

Overall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.

A True Gem That Feels Like a 4-Star Hotel! My stay at the Sercotel Arenal Bilbao was flawless. The hotel is absolutely spotless, with lovely decor and beautiful views from the room. The entire hotel, from the elegant lobby to my room, was spotless. It was clear that the housekeeping team takes immense pride in their work, ensuring a pristine and hygienic environment that immediately made me feel at ease. The reception staff provided excellent, warm service. The breakfast was perfect—not too big, not too small, but just the right selection for an amazing start to the day. The management is clearly doing a fantastic job. With this level of quality and attention to detail, this hotel truly operates like a four-star property. I can't wait to return.

Staff were really friendly and accommodating. A bit further out from city centre than initially anticipated and not in the nicest part of the city but fairly accessible from the local metro station.

UN PERSONNEL SOURIANT PARLANT TRÈS BIEN FRANÇAIS MAIS LES DEUX POINT TRÈS MAUVAIS  SONT LA CHAMBRE PMR SUR LE PALIER DIRECTEMENT EN ACCÈS ASCENSEUR ET SURTOUT ACCÈS DE TOUS LES AUTRES CLIENTS QUI AVEC OU SANS ENFANTS N'ONT PAS DE RESPECT POUR LES PERSONNES DES CHAMBRES.  LE PERSONNEL DE SOIR QUI EST JUSTE EN DESSOUS (ÉTAGE NON FERME) ENTEND LES ENFANTS, COURIR ET CRIER NE DISENT RIEN ET CE Jusqu'à 23H 30. REPAS QUI EST DIT RESTAURANT EST PLUS UN SNACKING QU'UN RESTAURANT RAPPORT QUALITÉ PRIX TROP CHER MAIS DÉPANNE D'où le tarif surement. Dommage, car les chambres sont grandes et propre avec un personnel d'accueil et de restauration très souriant.

Een oud en daarmee erg gehorig hotel. Toen bijvoorbeeld mijn bovenburen hun wandelschoenen uitschopten, maakte dat zo'n lawaai dat ik van schrik rechtop in bed zat. Kamer okay, in de zin dat alles er is Niet erg gezellig. Ontbijt basic, bv. slechts 2 soorten hartig broodbeleg. Het avondeten daarentegen (3 gangenmenu met per gang 5 keuzes) was top. Ook de vriendelijkheid en behulpzaamheid van de receptionistes was fantastisch. Het hotel is dicht bij zee en 20 minuten lopen van trein en bus.

The hotel was in a great location - walking distance to everywhere and only ten minutes from the bus stop coming from the airport. Lots of bars and eateries near-by and not far from the main shopping area in one direction and the football stadium in the other. The bedroom was spacious and clean but pretty basic. The room was quiet. The buffet breakfast was excellent (apart from the coffee) and the hotel had a small bar and seating area that was usually busy. A decent spot that is usually well-priced ( I was there for rugby and it was over-priced!)

This hotel is okay for a transit stay, but it's located in an unappealing commercial area. There are only two elevators for a large number of rooms. The room itself is very comfortable and welcoming. The main issue I had was with breakfast: if you only want a croissant (not everyone needs a full buffet for breakfast), you still have to pay 12€ and access the whole buffet. Even though the buffet is just a few meters away, the bar staff couldn't get a croissant because they said, 'it's a separate service.' I've never encountered such an absurd situation. We were only able to get coffee, which, by the way, was very overpriced. The night receptionist was particularly friendly, but check-in took a very long time, even though we were the only ones arriving at that moment.

Everything was perfect, especially considering it was one of the cheapest options available. The hotel offered great value for money, with clean rooms and good service. It is located a little distance from the city centre, bus station, and train station, but it was still manageable and worth it for the price. Overall, a very good stay and I would recommend it for budget travelers. ⭐👍