Hotel 5-Star di Tibet, China

As expected from a St. Regis, the location is excellent, very close to Potala Palace, Jokhang Temple, and Barkhor Street. They have an independent underground parking garage with both slow and fast charging stations, which is incredibly important! The butler upgraded us to a beautiful, spacious suite, and the complimentary yak yogurt was delicious. The oxygen concentrator in the room was powerful and worked very well. Breakfast was rich and tasty. Ruth's service was exceptional. The drinks at the terrace bar were also great, and you can enjoy the night view of Potala Palace. Overall, it was a very comfortable stay.

Excellent location, very close to Potala Palace. The hotel staff are warm, attentive, and very thoughtful. The breakfast selection is extensive. Special thanks to butler Jiang Cuo for his consistently high-quality service throughout our stay. Highly recommended!

I bought a pre-sale package on Ctrip, and the front desk ended up upgrading me to an executive suite on the second floor. Although the hotel isn't brand new, the decor is still quite good – it feels substantial and elegant. The breakfast spread was excellent, and the two-person set menu at Shang Palace was also delicious. Ms. Guo at the front desk was particularly attentive and thoughtful; she made me feel right at home from check-in to check-out. With great facilities, food, and service, the Shangri-La Hotel Lhasa is truly good value for money.

I absolutely love Farly Hotel. The staff, both the ladies and gentlemen, are incredibly kind and welcoming. The hotel offers a wide range of activities, like spinning prayer wheels and performing sang offerings. I particularly recommend the evening sound bath experience and the morning Pilates. The instructor's stretching exercises really helped improve my posture. I also woke up early to watch the sunrise, but there's a mountain to the east of Farly, so the sun actually appears about 45 minutes after the official sunrise time. Still, it was a beautiful sight.

Undoubtedly the best hotel in Jieba Village. It's a complete package with a restaurant, bar, lifestyle center, and various Tibetan-themed experience halls. The afternoon tea was excellent; the beef jerky and open-faced sandwiches were particularly delicious. The hotel's environment is top-notch, truly living up to Songtsam's reputation with tasteful colors and decor. Watching the sunset from their private pier behind the hotel in the evening was also fantastic. My daughter's beef burger from the Himalaya Restaurant was very authentic, and the breakfast spread was even richer, featuring local tsampa. Songtsam's staff are all incredibly welcoming. Our butler messaged us in advance with all the details and hotel menus. Throughout our stay, they sent thoughtful reminders via messaging. The pick-up, luggage handling, and valet parking services were all flawlessly executed. The smiles of the ******* young men and women were truly infectious. As for the evening drink, the tremella soup was thoughtfully placed in a thermos. I was quite full, but I took a small taste, and it was very good.

Returned to the Hilton Shigatse and loved it just as much as before! My account manager, Wang Haitao, called me in advance to check on my needs. Upon arrival, all the staff were incredibly warm and attentive. Manager Wang Haitao even personally came to my room to ask if I was feeling unwell and brought me fruit and dried nuts. My three days in Shigatse were very pleasant, both physically and mentally. Thank you, Manager Wang and all the staff. Wishing you all success in your work and good health! See you next year 👋

Songtsam was my first choice for my trip to Lhasa with my mother. The service was absolutely fantastic! A special thank you to Ms. Quji and Ms. Geji at the front desk for their attentive service! They responded to almost all our requests immediately, and the emotional support they provided was incredibly high; it felt like coming home. The room layout was spacious, more like a one-bedroom apartment. The toiletries were their own brand, but the toiletries could be upgraded to a more comfortable brand. The breakfast was excellent, with *******, Chinese, and Western options available. I'll definitely be going to Lhasa again in May or June, and I'll choose Songtsam again!

Before check-in, I was notified by phone that I had been upgraded to a villa suite. However, upon arrival, I found that the view was significantly worse than the standard room on the third floor that I had booked. Also, there was no underfloor heating in the living room, only in the bedroom area. The bedroom and living room were connected without a door, and my two friends who were traveling with me felt very cold (it snowed heavily that day, see video). They even had to bring extra blankets and a heater. It felt like the room upgrade was just to make room for others, as the villa suite was practically empty.

The service was professional and very supportive. We were greeted with a Hada upon entering, which was a lovely touch reflecting the hotel's local character, and the Hada itself was of good quality. The ******* ladies were beautiful, warm, and provided excellent service, while the young men were very helpful. Breakfast was also great; even as vegetarians, we found suitable options. Overall, our stay here was excellent. We are very grateful and wish the hotel continued success in its business.

I rarely leave reviews, but this time I absolutely have to. We booked three rooms for a two-night stay. First, I'd like to thank the InterContinental for upgrading one of our rooms to an executive room. However, this is, without a doubt, the worst InterContinental I've ever stayed at. Firstly, on our check-in day, we informed the front desk that we had an elderly guest who needed an oxygen concentrator. That machine rattled and clanked all night, making it impossible to sleep. The next day, when we asked if we could get a different oxygen tank, the butler actually told us that the hotel had no other equipment, essentially implying, 'Just deal with it.' On top of that, on the first night, there were people arguing loudly in the hallway, and not once did any hotel staff intervene. Secondly, on the second day, around 9:15 AM, I specifically called the front desk to ask for a light cleaning of the room. The front desk even asked if we wanted the sheets changed, and we said no. Yet, when we returned to the hotel around 6 PM, the room hadn't been cleaned. I called the front desk again and had to urge them three times before a staff member finally came knocking on our door, sluggishly. Upon entering, they complained, saying we had told them not to clean the room. I'd like to ask when and where the staff member ever saw anyone from our room, and who said not to clean the room? Is this how five-star hotel staff are trained – to complain to guests and get scolded by the front desk? Is this the InterContinental's service standard? On the second day, during checkout, I went to the front desk to ask for a bag to put some small items in. The front desk initially said, 'Go get it yourself from the concierge.' I just want to know, it's at least 60 meters from the front desk to the concierge; are guests supposed to go retrieve it themselves? I asked if it could be delivered to the front desk, and the staff said it would take a long time, and I should wait in my room. The result? I never got the bag even by checkout time. I ended up carrying a metal box out the main entrance, and the front desk staff didn't even offer an apology. I just want to ask, does this kind of service meet your standards? Which five-star hotel provides service like this? I really shouldn't try to save money next time. I'll stick to Shangri-La, honestly.