Hotel 5-Star di Adjara, Georgia

Excellent location! This hotel is considered one of the top hotels in Batumi! There's a wide variety at breakfast. The room is very beautiful and spacious. There's a large pool next to the hotel, and the sea is just a couple of minutes' walk away. The service is very good, and the staff are polite and helpful.

The location is excellent. The hotel's car service is lacking. The staff are attentive, but the cost-cutting in a 5-star hotel was surprising. In the room for two, there was only one bathrobe; the second was available upon request. There was a limited number of towels. There were no complimentary toiletries (also available upon request). The safe in the room didn't work and was never fixed. If this wasn't a Marriott chain and a 5-star hotel, it would probably be acceptable. But here, frankly, it only feels like a 4-star experience, not a 5-star.

Отличное расположение, до любых достопримечательностей можно дойти за 5-15 мин, до моря -2-3 мин. Но это центр курортного района, поэтому любые магазины и кафе с высокими и оч высокими ценами. В номере нет заявленных 30 кв м , максимум 20. Комната оч маленькая. Есть хорошие шампунь, бальзам, гель для душа, лосьон, зубная щётка и паста, мыло. Уборка каждый день, смена полотенец тоже, постельное бельё не меняли ни разу. Самое печальное -это завтрак. Как бы шведский стол. Уровень 2 звезды максимум. Кофе заварен в термосе!!!!!)))) чай только черный и горячая вода только из термоса!!! Из еды варёные яйца, сосиски, омлет (или яичница), макароны, огурец, помидор, болгарский перец, лист салата, нарезка ветчины ( штук 10 ломтиков, и если они закончились, нужно ждать, когда принесут ещё, если захотят), сыр низкого качества. И всё! Если вы непривередливы, вам хватит, но это точно не уровень даже 4 звёзд!!! Отдельное спасибо ресепшн за бесплатное продление номера на 2 часа в связи с задержкой рейса! По итогу -всё хорошо, кроме завтрака, который они так рекламируют!!!

The arrival experience was very disappointing. I arrived at 12:30 PM, completed the registration, and signed all the required forms. After that, the receptionist simply stared at me awkwardly before asking, ”Do you know that check-in time is 3:00 PM?” I replied, ”Yes, I know.” He then remained silent, leaving me unsure of what to do next. Eventually, I had to say, ”Okay, I'll find my way.” What disappointed me most was the complete lack of hospitality. There was no offer to store my luggage, no suggestion of a place where I could wait, and not even directions to the lounge. I ended up sitting in the lobby until I approached the Front Desk Supervisor, Polina, who was exceptionally professional. She completely turned the experience around by delivering the level of genuine five-star service I had expected from the beginning. Another concern was the absence of a concierge service. Even more surprisingly, the receptionist did not seem to know what a ”concierge” is. My overall ratings: - Room: 8/10 - Bed: 10/10 - Bathroom: 7/10

Overall, the room was quite spacious with a beautiful sea view and a huge bathroom. The panoramic view and the sauna with hammam are definite pros. On the downside, the air conditioning wasn't working, and one of the rooms had an unpleasant smell (like sewage). Otherwise, everything we needed was in the room or brought to us upon request. It definitely doesn't feel like a 5-star, but it earned a solid 3+ or 4-star rating.

First, the positives. Very friendly staff. Indoor and outdoor pools, spacious family room – everything was very good. However, there were some nitpicks. The hotel seemed a bit tired. I understand that can happen to anyone, but you still expect top-notch service from a reputable chain hotel. The sink in the room didn't drain properly; we only stayed one day, so we reported it to reception upon checkout. I can't comment on how quickly they fixed it. In the pool, you occasionally step on chipped tiles – not a big deal, but a nitpick. In the morning, you could hear pipes humming somewhere… Generally, if you're picky, you'll notice these kinds of little things everywhere.

It was very nice. It's clean and comfortable.

Very clean and delicious food Love the location I would like to stay again in this beautiful hotel

My husband booked this accommodation for my friend and me. On July 27, 2026, I checked into my standard room with a sea view. ATTENTION! Room 30-20. The absolute worst! First, there was a terrible smell from the sewage system! There was water on the bathroom floor! The toilet door wouldn't close because the door frame was swollen from the water! The toilet tank was leaking and wouldn't refill. The furniture in the room was cheap and outdated! The phone didn't work, so I couldn't contact reception to call an ambulance for my friend, who was feeling unwell! The TV didn't work. The room was dark because the balcony was cornered with dark glass, and there was only one small window to get some air; you couldn't breathe on the balcony. After 2 days, I decided to complain about all the shortcomings of this room, after which it was immediately changed to 31-08. This room finally matched the pictures on the website and my expectations. The room was bright, with working plumbing, furniture, and appliances. The balcony was open and spacious. The air conditioning worked, as did the TV. Why couldn't they have assigned me to a room that matched what I paid for initially? The service was disgusting! In the first few days, I asked for a drying rack for the room for 2 days! They promised but brought nothing! Also, a technician came to the first room to fix the phone but never actually fixed it. There can be queues for the elevator, and you might wait 10 minutes. The soundproofing in the rooms is also very poor. If you don't want to ruin your vacation, don't go to Batumi at all! And Courtyard is not the best place to stay in this city.

I recently stayed at this hotel and was absolutely delighted! From the moment I stepped in, I felt well taken care of. I was greeted with a warm smile at reception, check-in was quick, and they even upgraded my room and gave me tips on the most atmospheric cafes and interesting attractions nearby. The staff are incredibly attentive and responsive – if you have a question, they'll immediately provide detailed information and assistance. The hotel's interior is meticulously designed: stylish details, a pleasant color scheme, and a cozy atmosphere. The exterior is equally impressive: the building looks elegant and blends harmoniously with the city landscape. The hotel also has its own parking. The location is simply excellent: within walking distance to major attractions, shops, and restaurants. Interactions with the staff left a truly pleasant impression – everyone was friendly, patient, and genuinely eager to help. You don't just feel like a guest, but a valued visitor. I will definitely return here again and happily recommend this hotel to my friends!