Hotel 5-Star di Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

Отличное расположение, до любых достопримечательностей можно дойти за 5-15 мин, до моря -2-3 мин. Но это центр курортного района, поэтому любые магазины и кафе с высокими и оч высокими ценами. В номере нет заявленных 30 кв м , максимум 20. Комната оч маленькая. Есть хорошие шампунь, бальзам, гель для душа, лосьон, зубная щётка и паста, мыло. Уборка каждый день, смена полотенец тоже, постельное бельё не меняли ни разу. Самое печальное -это завтрак. Как бы шведский стол. Уровень 2 звезды максимум. Кофе заварен в термосе!!!!!)))) чай только черный и горячая вода только из термоса!!! Из еды варёные яйца, сосиски, омлет (или яичница), макароны, огурец, помидор, болгарский перец, лист салата, нарезка ветчины ( штук 10 ломтиков, и если они закончились, нужно ждать, когда принесут ещё, если захотят), сыр низкого качества. И всё! Если вы непривередливы, вам хватит, но это точно не уровень даже 4 звёзд!!! Отдельное спасибо ресепшн за бесплатное продление номера на 2 часа в связи с задержкой рейса! По итогу -всё хорошо, кроме завтрака, который они так рекламируют!!!

A fantastic beachfront hotel, boasting both lake and sea views. My friend had originally booked an apartment on ***********, but upon arrival, discovered their reservation had been canceled due to overbooking. We ended up booking the Hilton last-minute on Trip.com, and the service was excellent. The rooms at the Hilton were reassuringly good.

The hotel is located in the old town. The location is excellent!! The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee... The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!! The pool is small and the water is cold, stuffy and unpleasant!!! When we checked in, there were no towels, and when we asked they said only an hour later🤔 There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.) In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!

Lovely hotel, right on the beach and in walking distance of all the sights of Batumi. Excellent amenities. Very relaxing and couldn’t be more helpful- offered my friend and I each a free upgrade. Would stay again!

It was very nice. It's clean and comfortable.

As an international chain hotel, the cleanliness and hygiene were excellent, and there was a generous and varied breakfast spread. Overall, everything was good, and I had a very pleasant stay. However, the breakfast was too salty; it felt like they hadn't truly considered guests' varying tastes. This is certainly an area that needs improvement.

It's good value for money, it's close to the beach, the nearby park is good for walking, and there's a bus stop close to the hotel, so it's great for getting around the city center. It was a shame that I couldn't use the swimming pool, but I was satisfied with the sauna facilities and the variety of breakfast options.

The service was excellent; it was the only hotel I felt had good service. It's conveniently located in the old town, making it easy to get around.

The hotel is in a great location, very close to the beach, but there's basically no service. No one helped with luggage when I checked in. The room was very small, and there were no toothbrushes provided. It took over half an hour to send one over the phone. The front desk was interrupting me the entire time I checked in and was not very friendly. The hotel looks high-rise, but it actually has only five floors. The windows of the single-numbered rooms on the first floor face the wall, so you can't see the sun during the day. The breakfast is very average. Don't consider this hotel when you come to Batumi. It's not cost-effective.