Hotel 5-Star di Split-Dalmatia County, Croatia

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

Fantastic location. Highly professional and very friendly staff. Excellent breakfast. Stunning views on the city The hotel is a 5-minute walk from the city's main attractions.

Great location, good equipments, very nice view from the restaurant and pool, good service, good breakfast, staff is nice. The hotel is a bit overpriced for the size, comfort and view of the room. Drinks and meals are also expensive. Prices are unreasonably high all around the city actually.

The staffs are welcoming. They helped me with car parking and luggage. The breakfast is fair, with various choices. The only downside is the price drop of the room we booked. There is a price drop of over 40 euros on the day of arrival. So it is better to use We Price Match to claim the differences.

It's conveniently located within walking distance of the Game of Thrones filming locations in the old town. The room was clean and hygienic, and water was provided. The only thing to note is that you have to remember to read the room number carefully. Otherwise, it's easy to make a mistake just by looking at the number written on the card. Perhaps unfamiliar with the European way of writing numbers, I mistook 4 for 7 and 9, and couldn't get into my room. I had to go back to the front desk to find the correct room number. Hilarious!

Great hotel, great facilities, friendly and polite staff, our room has a really good marina view. We stayed here to celebrate my boyfriend’s birthday and they gave him complimentary birthday cake.

The service was excellent, especially the front desk, who were incredibly welcoming. During check-in, they even asked if guests could make it to breakfast on their check-out day. Since we had an early return flight and didn't have time for breakfast, the front desk staff prepared a breakfast bag for each guest to take to the airport, which was a thoughtful touch. The hotel facilities were also very new, with bright and spacious bathrooms and excellent showers. The only downside was the infestation of tiny ants in the room... Seeing them scurrying around right in front of you was a bit surprising and a bit unsettling. I imagine other hotels in the area might have ants too, and I doubt the hotel has any solutions. However, as a five-star hotel, they should definitely address this issue. The hotel's location is fantastic, just a few minutes' walk from several attractions in the old town and convenient for evening shopping in the city center. Given the location, I'd definitely book this hotel again.

Hotel was very nice, pools rooms are fantastic, has a great view. Altough gym was not good they have only smith machine no other equipments, its hardly called a gym and the hotel restaurant is overpriced so we ate another restaurant in the solin which is nice. Other than that hotel was super nice, stuff is very kind and welcoming. we have a pleasant stay.

Wonderful experience in Hvar and @ the Moeesy, B&G. Hotel is beautiful. Staff are amazing. Friendly, attentive, responsive. Location (IMO) is perfect. Outside of town ( so quiet and relaxing) but easily walkable multiple times a day for lunch/dinner or other activities. A real treat to stay here while on Hvar. And do yourself a favor and go to Stari Grad…

This is definitely the highlight of our trip to Croatia. Everything has been absolutely wonderful here. Amazing people, view, food, facilities... They've got a heated swimming pool outside though I didn't get a chance to try. If we had the chance we would have stayed longer.