Hotel 4-Star di Brandenburg, Germany

The location of the premium room was very good. Unfortunately, the service was disappointing. I know Tropical Islands very well; this was my 18th visit. Despite prior written confirmation that we could leave our luggage and sports bags at reception, this wasn't possible on site. Instead, we had to store our luggage in lockers until we could access our room – at a cost of €2.50 per day for a total of three days. Despite repeatedly pointing out that I had specifically asked, I was simply told that only ”large pieces of luggage” would be accepted. In the future, promises should be clearly stated, or the dimensions should be requested directly. As a regular guest, this makes me feel cheated.

The hotel is very well located, and all the staff are very friendly and willing to help. The train station is 400 meters away. Everything was great, I will definitely repeat my stay.

This hotel is right next to Brandenburg Airport, with the bus stop conveniently located downstairs. It's a quick 2-minute walk from the bus station to the airport, and only 5 minutes to Terminals 1 and 2. Despite being so close to the airport, the soundproofing is excellent. It's very quiet at night once the windows are closed, and it didn't disturb my sleep at all. The breakfast offers a wide variety of choices. However, there were a couple of minor issues: the lid on the kettle was broken, and the sink drained very slowly. There's also some room for improvement regarding cleanliness.

It was nice to stay here. Good and pleasant hotel. The only thing I was charged twice, one time by trip.com and hotel. So multiply your amount *2 and enjoy your stay)))

Fantastic location. Friendly service. Good breakfast. But: internet super slow if working at all. No flexibility in bike rental. Staff tried to be helpful but wasn’t very knowledgeable in certain areas. Free welcome apples were a nice touch. Room itself could have been cleaner. Broken outside window. Tv not properly working due to internet issues. Water wasn’t refilled. Had to ask for refill during our 3 day stay (even we booked the luxury suite) especially on a Sunday when all shops are closed that isn’t very cool. Staff was very friendly about it but I would prefer service that doesn’t wait for me to ask for things.

This resort and spa complex is much larger than it first appears. It features a network of tunnels that seamlessly connect the different buildings. It is an excellent choice for anyone looking to walk in nature and unwind in a relaxing spa. Accommodations are spread across several distinct buildings; while I can't speak for the other rooms, mine was perfectly fine. They also serve a truly excellent breakfast. The location is incredibly secure, quiet, and completely free from city noise and pollution. I will definitely stay here again the next time I pass through the area.

A clean and comfortable choice for a layover/quick overnight stay. I spontaneously booked this hotel because I had to wait for my flight to Berlin and my train was delayed. It was basically a very short stay, just a few hours to sleep before heading out again. Even though my stay was brief, the overall experience was good: the facilities were very clean, and the bed was comfortable, though the pillow support was a bit lacking. If you're a traveler like me, with a layover or a tight schedule, I highly recommend this place.

We stayed in two suite rooms. One for 3 people and another for 4 people. Both suites were spacious, fully furnished, and equipped with excellent amenities including a washing machine and dishwasher. The location was very convenient: just 3 minutes from the S-Bahn station, 4 minutes from the tram stop (Haltestelle), and only 5 minutes from Ristorante Toscana. We had a fabulous stay and truly appreciated the comfort and convenience provided. Highly recommended!

Everything was good but, for some reason, they took my toothbrush and toothpaste. After inquiring, they returned my toothbrush but kept my (medicated) toothpaste. Whatever.

Very friendly staff, it was all explained be at arrival. Directly a Mcdonals and a tanker nearby incl. loading stations for E cars