Hotel 4-Star di Brandenburg, Germany

The location of the premium room was very good. Unfortunately, the service was disappointing. I know Tropical Islands very well; this was my 18th visit. Despite prior written confirmation that we could leave our luggage and sports bags at reception, this wasn't possible on site. Instead, we had to store our luggage in lockers until we could access our room – at a cost of €2.50 per day for a total of three days. Despite repeatedly pointing out that I had specifically asked, I was simply told that only ”large pieces of luggage” would be accepted. In the future, promises should be clearly stated, or the dimensions should be requested directly. As a regular guest, this makes me feel cheated.

Nice and clean basic hotel. Two stops from Berlin Airport. The Airport Express reduces the traveling time required to reach Berlin Central. Taking the S-bahn to airport and then Airport Express to Berlin Central is so much faster now than taking the S-bahn from Schönefeld to Berlin Central. Hence, the location of this hotel is actually quite good.

the location is perfect, super close to the airport. the reception from the hotel is not so knowledgeable, i asked one of the reception for housekeeping, i already put away the paper tag from the door, and the woman said i don't need to tell them, the housekeeping will automatically to clean the room without the private tag, but when i've got back to my room at around 5pm, my room still not clean yet, coz i'm leaving the day after then i don't bother to clean the room anymore!! then i need to ask the housekeeper to give me some clean towels by myself :( the most disappointment with the service was the dinner in Elise, the restaurant or bar from the hotel. we ordered two portions of plain rice with some prawns and grilled veggies, the first serving of the rice still hard and not properly cooked. i brought this to the attention of the staff and requested a replacement. Unfortunately, the replacement was no better at all. This time, the rice was excessively overcooked , extremely mushy like Milch Reis, and unexpectedly salty. After already having complained once, receiving a second portion of such poor quality was particularly disappointed, but rice for a restaurant, i thought its a piece of cake for them, but God knows will be like this. i also have the question the basic quality control in the kitchen. Surely food should be checked before it is served to guests, particularly after a complaint has already been made. What concerned me even more was the way the matter was handled afterwards. Despite the fact the rice had been served incorrectly twice and that we had clearly raised the issue with the staff, both portions were still charged to our bill. Also i can see the face from the staffs were not so friendly at all, i'm not sure that their English is not so good or whatever reason, but this is an airport hotel and sit in a big city Berlin, i will assume the people working there should be understand English very well.

This hotel is right next to Brandenburg Airport, with the bus stop conveniently located downstairs. It's a quick 2-minute walk from the bus station to the airport, and only 5 minutes to Terminals 1 and 2. Despite being so close to the airport, the soundproofing is excellent. It's very quiet at night once the windows are closed, and it didn't disturb my sleep at all. The breakfast offers a wide variety of choices. However, there were a couple of minor issues: the lid on the kettle was broken, and the sink drained very slowly. There's also some room for improvement regarding cleanliness.

As expected, this is a Best Western Premium Hotel. Despite its remote location from the airport and my business trip destination, I was satisfied with the hotel's facilities and service. However, it would have been even better if it had shuttle service between the hotel and the airport, but unfortunately, it wasn't.

This resort and spa complex is much larger than it first appears. It features a network of tunnels that seamlessly connect the different buildings. It is an excellent choice for anyone looking to walk in nature and unwind in a relaxing spa. Accommodations are spread across several distinct buildings; while I can't speak for the other rooms, mine was perfectly fine. They also serve a truly excellent breakfast. The location is incredibly secure, quiet, and completely free from city noise and pollution. I will definitely stay here again the next time I pass through the area.

We stayed in two suite rooms. One for 3 people and another for 4 people. Both suites were spacious, fully furnished, and equipped with excellent amenities including a washing machine and dishwasher. The location was very convenient: just 3 minutes from the S-Bahn station, 4 minutes from the tram stop (Haltestelle), and only 5 minutes from Ristorante Toscana. We had a fabulous stay and truly appreciated the comfort and convenience provided. Highly recommended!

Highly recommended for a city trip.... Great location, very friendly and helpful staff, the rooms are very quiet, bikes have their own parking spot in the underground garage, and after an excellent breakfast, the holiday can begin...... Thank you for 4 wonderful days!

Very friendly staff, it was all explained be at arrival. Directly a Mcdonals and a tanker nearby incl. loading stations for E cars

The layout of the room is reasonable, the apartment bathroom I live in is quite large, larger than my colleagues, so there will be surprises when choosing the room type and the appropriate high price.