Hotel 5-Star di Narok, Kenya

I stayed at Fig Tree Camp for 5 days in February with my son and his family. We were looked after extremely well for our whole stay. We were picked up at the airport strip by Julius, our driver, and our guide, also called Julius! Made remembering names more easily! We were taken on safari immediately and saw lions and giraffes before heading to the camp. We were met with cool drinks and cloths before giving our details to the wonderful receptionist, Sheila. We were shown our tents, overlooking a bend in the river, where we were able to see (and hear) hippopotamus and their babies. We took a balloon trip, arriving just before dawn and we rose into the air as the sun rose over the land. It was a magical experience and Thom, our captain, was very knowledgeable about the animals we saw. Once we had landed, we were driven for our amazing champagne breakfast before being whisked off on safari again. Our driver and guide were very good and found out where the animals were, we were lucky enough to see a leopard - one of the 50 in the park. We were also amazed to find ourselves in the middle of a herd of elephants and babies, who moved so quietly for all their bulk. We were also in the right place to watch hunting lionesses, even though they didn't make a kill that time. Every time we went out, we saw amazing animals in their habitat. We also had 2 picnic meals in the bush, it felt quite bizarre to be able to sit outside to eat in a place where lions, elephants and cheetahs roamed. I can recommend Fig Tree Camp and the great staff there. If you are thinking of visiting the Massai Mara, head for Fig Tree Camp!

Pros: location is excellent, very nice amenities, food is very good, and game drives with Moseka were also good (despite not finding a male lion). I was injured during this trip and the nurse Betty took great care while redressing my wounds. All staff were very polite. The property itself is beautiful. Wake up service and morning coffee delivery was a very nice personal touch. View of mara river and hippos grunting away will never be forgotten. Cons: disorganised staff - they didn't know we were on our honeymoon trip despite telling them in advance. Phone did not work in the room and our room was in the far wing of the property. There were a lot of staff at the property who mentioned that they are assigned to us specifically but then we had to rely on the other staff. During checkout, they couldn't figure out we had prepaid in advance. They booked hot air balloon for us on the day of checkout only to then later rush us to pack in hurry when they could have simply told us to keep our luggage ready a day in advance.

Outstanding!! Customer service was excellent. The rooms we clean with fresh water. We felt very safe. I will recommend all to stay. Meal are clean as the food was delicious. Staff was very attentive to guests.

The hotel is located in the Mala Delta, but there are not actually many animals here in October when there is not a big migration. It's better located on Ashnil's side. If the cheap season price can live, the peak season price is fine

It was my first time to come to Kenya and I wanted to experience some special accommodations. I chose this hotel after choosing it for its good value for money. I was hesitant at first after reading the reviews, but I heard that it was a hotel owned by Chinese people and I felt that I would feel more at ease. After checking in, the overall feeling is very good. The wooden house is very unique, with many local elements in style. The room is also relatively clean. There are indeed Chinese management staff, which makes me feel more at ease. The language communication is also very smooth. The hotel staff are very friendly and have attentive service. The hotel includes three meals, and the food is pretty good, with a complete mix of meat and vegetables, and the taste is relatively acceptable. The water in the bath is not as unstable as expected. Although the facilities are a bit old, they are working normally in all aspects. It is worth mentioning that the hotel provides Drone rental service, this is really an unexpected surprise. Drones cannot be brought to this country. This drone service can solve a major problem of travel photography. This trip to Africa can be regarded as peaceful.