Hotel 5-Star di Narok, Kenya

I stayed at Fig Tree Camp for 5 days in February with my son and his family. We were looked after extremely well for our whole stay. We were picked up at the airport strip by Julius, our driver, and our guide, also called Julius! Made remembering names more easily! We were taken on safari immediately and saw lions and giraffes before heading to the camp. We were met with cool drinks and cloths before giving our details to the wonderful receptionist, Sheila. We were shown our tents, overlooking a bend in the river, where we were able to see (and hear) hippopotamus and their babies. We took a balloon trip, arriving just before dawn and we rose into the air as the sun rose over the land. It was a magical experience and Thom, our captain, was very knowledgeable about the animals we saw. Once we had landed, we were driven for our amazing champagne breakfast before being whisked off on safari again. Our driver and guide were very good and found out where the animals were, we were lucky enough to see a leopard - one of the 50 in the park. We were also amazed to find ourselves in the middle of a herd of elephants and babies, who moved so quietly for all their bulk. We were also in the right place to watch hunting lionesses, even though they didn't make a kill that time. Every time we went out, we saw amazing animals in their habitat. We also had 2 picnic meals in the bush, it felt quite bizarre to be able to sit outside to eat in a place where lions, elephants and cheetahs roamed. I can recommend Fig Tree Camp and the great staff there. If you are thinking of visiting the Massai Mara, head for Fig Tree Camp!

Pros: location is excellent, very nice amenities, food is very good, and game drives with Moseka were also good (despite not finding a male lion). I was injured during this trip and the nurse Betty took great care while redressing my wounds. All staff were very polite. The property itself is beautiful. Wake up service and morning coffee delivery was a very nice personal touch. View of mara river and hippos grunting away will never be forgotten. Cons: disorganised staff - they didn't know we were on our honeymoon trip despite telling them in advance. Phone did not work in the room and our room was in the far wing of the property. There were a lot of staff at the property who mentioned that they are assigned to us specifically but then we had to rely on the other staff. During checkout, they couldn't figure out we had prepaid in advance. They booked hot air balloon for us on the day of checkout only to then later rush us to pack in hurry when they could have simply told us to keep our luggage ready a day in advance.

Outstanding!! Customer service was excellent. The rooms we clean with fresh water. We felt very safe. I will recommend all to stay. Meal are clean as the food was delicious. Staff was very attentive to guests.

The hotel is located in the Mala Delta, but there are not actually many animals here in October when there is not a big migration. It's better located on Ashnil's side. If the cheap season price can live, the peak season price is fine

I chose this place because a friend recommended it before. Didn't expect a surprise. It turns out that this is the Chinese’s own hotel. It existed more than ten years ago. The hotel experience is great value for money. I was moved by the white porridge and pickled mustard in the morning, lunch and dinner. Each room is independent with a small balcony and garden. The rooms have wooden floors, which are very new. It's strange that the rating is not high. After asking the Chinese management, I found out that no Chinese personnel have been here for several years during the epidemic. The reviews are mainly given by some foreign guests on BOOING. Now, as soon as the Chinese came here, they spent millions on improving the water purification system, solar power generation, and upgrading the room hardware. I heard that WIFI will be available in rooms next year. The highlight is the evening buffet with barbecue and lots of delicious food. The waiters are warm and friendly and treat Chinese people as guests. The location is within two kilometers of the entrance to the Masai Mara National Park. It is convenient and cost-effective. Before, the hotels in the park were too expensive, and I heard that some hotels opened by Indians were not that good. Therefore, I suggest everyone that if you really travel independently, this hotel must be recommended. I heard that there is a sister store at the foot of Mount Kilimanjaro. I will check it out next time.

Very good, but the introduction of Trip.com is different from the actual hotel gift items. After finding out, I contacted Trip.com as soon as possible, and Trip.com handled it very well.