Hotel 4-Star di Samana, Dominican Republic

Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.

Lovely place to stay when in Samana. Very good breakfast included in the price with amazing friendly service. The check in is fast and well organized. Would recommend this Hotel based on the free private parking in front of the hotel and the beautiful infinity pool and restaurant service.

Excelente lugar! Recomendado 10/10. Excelente servicio, habitaciones y comida. El restaurant ofrece mucha variedad de platos (pagos) muy buenos. Y el desayuno incluido es variado.

Bellissima la posizione , gentilisimi il personale. Top l’albergo.

The hotel is well located the room is beautiful ,but the only bemol is that it is very dark and the only mirror that is in the bathroom is smoked damage ... The most of the hotel is the cook that is very nice tjrs laughing and very helpful that We prepared very good breakfast according to our choice

Beautiful hotel with a clean beach and excellent views of the island of Levantado.