Hotel 4-Star di County Durham, United Kingdom

The size of the room is specious with sufficient space for storing luggage, and the floor is very clean and comfortable to walk on with bare feet, so feel free to leave your shoe by the door. As for the bed, it is very large and comfortable, providing you the high quality of sleeping without any problems. In the bathroom, it is not only very elegant and clean, but also provides unlimited hot water with satisfying water pressure from two types of shower heads. Moreover, there is a mini fridge placed in the lower closet near the wardrobe, feel free to drink the two bottles of spring water prepared by the host or store your own drinks or unfinished meals. In addition, there is a small safe above the fridge for depositing your valuables. In terms of the amenities on the ground floor, there is a high-end restaurant serving traditional English breakfast (e.g. egg benedict) in the morning, and the taste is fine. However, I am not a big fan of their lunch or dinner when you can have better options in nearby restaurants. Furthermore, there is a small bar just outside the restaurant. The Gym, coffee room and reception are at the LG level, and you will receive a 10% discount in the coffee room after check-in. The location is very close to the city center, train station and several main attractions such as the cathedral and castle. Overall, I enjoy my two-day stay very much, the price of the hotel is very cost-effective in terms of the four-star standards, providing an unforgettable experience for both tourists and business travelers.

At 4 PM, during peak check-in time, I wasn't allowed priority for luggage retrieval. I was told to queue with everyone checking in, and the staff's attitude was extremely arrogant, making me feel discriminated against! My Uber was five minutes away, and I had a 4:40 PM train to London; waiting in line for luggage would definitely make me miss it! I waited for the front desk to finish with their current guest and then tried to explain my situation. However, the front desk disregarded the circumstances and insisted I queue up. I don't know if this lack of understanding is part of British culture; if so, I apologize (I hadn't considered 4 PM as peak check-in). If not, the hotel should apologize to me! In the end, even the British people queuing for check-in couldn't stand it. After consulting with a few people behind them, they let me cut in line. Retrieving my luggage took only about 30 seconds. Thankfully, I made my train, phew.

Service was good easy check in at 15.00 and the room was great nice and clean. We were here for a wedding and the day went very smoothly and great disco on the night. Peaceful nights sleep and nice and refreshed for the morning.

Was a romantic get away, found that the drinks are expensive inside the hotel. we never ate at the hotel, as there is a couple of nice pubs close by. the staff were friendly, THe place is a bit of a maze but cool. they do run daily tours but its best if you book up in advance as when we tried to do day of the tour no availability. it is run via a 3rd party not the hotel itself.

I have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff

We really enjoyed our stay, the location is ideal and the grounds were beautiful and quiet! The staff were very friendly, welcoming and professional! The only downside was that our room had only one plug socket that we could use.....just not enough these days, even just for basic needs..... very poor unfortuneatly. Air conditioning would have been welcomed, we would therefore definitely avoid this Hotel in summer months for this reason alone. One other small irritant, our bathroom had a glass shelf above the sink which tilited heavily towards the sink, so we had to be very careful to ensure things didn't keep falling over. Our breakfasts were excellent (apart from the Omelettes), and the service staff were very welcoming....a great start to any day!

The hotel has a very good location, which is definitely a plus and makes it convenient for exploring the area. However, we were disappointed by a few additional charges. Bathrobes are provided only for an extra £8, and the hotel parking is also paid, which was not very convenient and added unexpected costs to the stay.

We enjoyed our stay, the location of our room was good. The only few ******* that we had, was that although the room was clean, it smelt a little bit smokey, it was too hot, we tried turning the radiator down a little but it wouldn't stay down, we did open the window, and the pillows were too hard for me. But for the 1 night we stayed it was ok.

A lovely traditional country house hotel. The public rooms were just what you expected, old world charm, the food excellent but the best asset  was the friendly and helpful staff. Unable to comment on bedrooms as we were in an accessible room which wasn’t great, good parking though. Needs attention to basic customer requirements, overall a great few days

The place was brilliant from start to finish. The staff were amazing, friendly and super efficient. The room was amazing, clean, well stocked with hot drink offerings, fan provided as it was pretty warm, everything you need is there. The restaurant for breakfasts and one evening meal was fantastic, the food is beautiful, the service exceptional and a lovely setting. Overall we had a super weekend in a fabulous hotel in a stunning location.