Hotel 4 Bintang di Clervaux, Luxembourg

Bel endroit, bel accueil, propre rien à dire. Peut être le spa pourrait fermer une peu plus tard ce serait chouette. Quelques améliorations : climatisation en chambre pour le tarif ? Contenu du frigo de chambre compris dans le tarif ? Merci

Our stay included NYE, not with the intention of celebrating, just coincidence, we came to relax and hike the surroundings. The date made our fee high and quality low: without warning (even though we did get multiple messages beforehand asking to join the planned dinner) kept from sleep until 3AM by loud party noise which earplugs could not cancel out & multiple disturbingly incompetently handled overnight fire alarms, caused by hotel's own decoration arrangements. Room and swimming pool outdated, but that was more tolerable, especially if it would not have been for the heightened price rate. Bed was okay, but the sheet was too small to cover the mattress (a bit gross for a hotel bed), phones not working. Received no spontaneous information at all (we do speak/understand French) at check-in, only received a key and were asked our credit card for deposit. Appreciated the chocolates on NYE, and the kind and eager breakfast crew.

It was our second stay in this hotel. For our purpose (to visit the shopping center of Massen and Schmiede) the location is perfect. The staff at the reception addressed us in Dutch which was a nice surprise as Dutch is our mother tongue. Staff at hotel (reception, housekeeper, breakfast) was very friendly and helpful. Although it was not mentioned at check-in, we were given a comfort room instead of the standard room we booked, of course this was a pleasant surprise. The comfort room is a lot larger and specious and very nice. Beds are great and of very good quality. One of our friends who travelled with us, suffers from an allergy and he did not sleep so well because of the carpet in the room. But for us it was perfect. There is a free bottle of water in the room and a machine with drinks you can purchase (soft drinks) in the hall and also a microwave and plates you can use are at disposal in the hall. The coffee was with powder and a water boiler, we prefer a small coffee machine with pads or so in the room as that quality of coffee is better. We had a terrace but due to the bad weather we could not enjoy it. Bathroom was spacious with a very good shower. One point of remark: the product in the shower was same for hands, hair and body. We never use the same product to wash our hair or our body so we don't like this (but I brought my own products from home). Breakfast is excellent with a large choice of all products (including smoked salmon). The breakfast room is not very big and can get very noisy and busy at rush moments. Also at the coffee machine there might be some delay. Only remark here: the floor of the breakfast room was ”sticky” so maybe it needs some extra cleaning. As for parking space, there is a big shopping center next to the hotel so parking can be very full and sometimes you need to search for a spare parking space and walk a little further with your luggage (not comfortable with the weather we had). Towards the evening I put the car closer by as it was standing at the end of the parking space at first. We enjoyed our stay here again and will definitely be back.

Bel endroit, bel accueil, propre rien à dire. Peut être le spa pourrait fermer une peu plus tard ce serait chouette. Quelques améliorations : climatisation en chambre pour le tarif ? Contenu du frigo de chambre compris dans le tarif ? Merci

Our stay included NYE, not with the intention of celebrating, just coincidence, we came to relax and hike the surroundings. The date made our fee high and quality low: without warning (even though we did get multiple messages beforehand asking to join the planned dinner) kept from sleep until 3AM by loud party noise which earplugs could not cancel out & multiple disturbingly incompetently handled overnight fire alarms, caused by hotel's own decoration arrangements. Room and swimming pool outdated, but that was more tolerable, especially if it would not have been for the heightened price rate. Bed was okay, but the sheet was too small to cover the mattress (a bit gross for a hotel bed), phones not working. Received no spontaneous information at all (we do speak/understand French) at check-in, only received a key and were asked our credit card for deposit. Appreciated the chocolates on NYE, and the kind and eager breakfast crew.

Bel endroit, bel accueil, propre rien à dire. Peut être le spa pourrait fermer une peu plus tard ce serait chouette. Quelques améliorations : climatisation en chambre pour le tarif ? Contenu du frigo de chambre compris dans le tarif ? Merci

It was our second stay in this hotel. For our purpose (to visit the shopping center of Massen and Schmiede) the location is perfect. The staff at the reception addressed us in Dutch which was a nice surprise as Dutch is our mother tongue. Staff at hotel (reception, housekeeper, breakfast) was very friendly and helpful. Although it was not mentioned at check-in, we were given a comfort room instead of the standard room we booked, of course this was a pleasant surprise. The comfort room is a lot larger and specious and very nice. Beds are great and of very good quality. One of our friends who travelled with us, suffers from an allergy and he did not sleep so well because of the carpet in the room. But for us it was perfect. There is a free bottle of water in the room and a machine with drinks you can purchase (soft drinks) in the hall and also a microwave and plates you can use are at disposal in the hall. The coffee was with powder and a water boiler, we prefer a small coffee machine with pads or so in the room as that quality of coffee is better. We had a terrace but due to the bad weather we could not enjoy it. Bathroom was spacious with a very good shower. One point of remark: the product in the shower was same for hands, hair and body. We never use the same product to wash our hair or our body so we don't like this (but I brought my own products from home). Breakfast is excellent with a large choice of all products (including smoked salmon). The breakfast room is not very big and can get very noisy and busy at rush moments. Also at the coffee machine there might be some delay. Only remark here: the floor of the breakfast room was ”sticky” so maybe it needs some extra cleaning. As for parking space, there is a big shopping center next to the hotel so parking can be very full and sometimes you need to search for a spare parking space and walk a little further with your luggage (not comfortable with the weather we had). Towards the evening I put the car closer by as it was standing at the end of the parking space at first. We enjoyed our stay here again and will definitely be back.